Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
874 Reviews

Dealership Experience

8 yrs, 5 mos

4.9

874 Reviews

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874 Reviews of Jesse McDonough

February 06, 2026

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Employee Rating

Jesse was fantastic! Professional, knowledgeable and was able to work me in without an appointment. More

by malteset
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 04, 2026

Dealership Rating
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New car purchased end of July 2025. Had a noise wind whistle that took 3 visits to find and address. More

by LEWISNKIDS
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

February 02, 2026

Dealership Rating
Employee Rating

I had an appointment to have a front headlight bulb replaced, and I'm a half hour away from the dealership. I drove there for my appointment and after 50 minutes was told they didn't have the bulb. Fee More

by DC97HERITAGE
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

January 30, 2026

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Employee Rating

Very. friendly. Car was serviced within the estimated time frame. Customer waiting area was pleasant to wait in. More

by Rob
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

January 19, 2026

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Employee Rating

Prompt, courteous, and professional. Jesse explains options clearly, provides informed advice, and is attentive. Jesse is a great listener. More

by RBANNON01
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

January 11, 2026

Dealership Rating
Employee Rating

Honest people, you can trust them with your vehicle. They are the only ones I would have work on my Volkswagen. More

by Tmanbos@aol.com
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

January 11, 2026

Dealership Rating
Employee Rating

I appreciated the communication we received, and the updates along the way. Also, the work was done in a timely manner. All interactions were very professional and friendly. More

by KATHARINEDIRKSEN
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

January 02, 2026

Dealership Rating
Employee Rating

Jesse was very attentive and professional. The staff is nice and the service was conducted while I waited. On the previous visit we left the car for several days; we were very happy with the l More

by shafe88
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

December 31, 2025

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Employee Rating

Brought my car in for routine service and when I returned to pick it up there is a big blue dent in the driver side door. I was able to review footage sent to me by the service team earlier in the day to sho More

by umcaneO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2026

North Penn VW responded

Hello Mr. Penhale, Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced during your visit. While the damage occurred as the result of another customer’s vehicle during a windy day and not by our dealership or dealership employees, it did happen while your car was on our premises and we agreed that repairing the damage was the right thing to do. As a goodwill gesture and to ensure your complete satisfaction, we paid to have the dent repaired at no cost to you. I do believe we went above and beyond to correct this damage that was caused and I would not expect many other retail businesses to offer the same courtesy that we provided. If you have any further questions or concerns, please do not hesitate to reach out to me. Sincerely, Ken Benton Service Manager

December 29, 2025

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Employee Rating

Great experience. Great knowledge of service and parts The best service staff in Colmar by far More

by ANTHONYSCARPACI2
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

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