Jesse Nammack

Where do I even start?First, the first words of the Where do I even start? First, the first words of the listing for my vehicle literally started with "CLEAN CARFAX...NO ACCIDENTS". Well, after t Where do I even start? First, the first words of the listing for my vehicle literally started with "CLEAN CARFAX...NO ACCIDENTS". Well, after test driving the vehicle in a thunder/lightning storm, I came back and began paperwork. After hours of waiting, I finally was handed the keys. Upon moving my belongings to my new vehicle, I noticed someone side swiped the rear passenger side door. They acted like they had no idea about it, even though it was covered in non-matching touch up paint (which also made its way onto my rear leather seat). I had the sales manager come out and have a look for himself, so it could not have been blamed on me and he said that I could bring it back and he would have his "master tech" fix it AND buff + detail the whole car again in order to try and remove a few other scratches around the vehicle. I had taken it back to the dealership, which is over an hour each way and after picking it up a few days later, it looked as if a teenager in his backyard attempted to fix the dents, scratches, and totally screwed up paint. There were runs/drips/lines in the paint, dimples in the bondo, and an overall orange peel effect on the paint. I had taken it back AGAIN and was told that they clay-bar'd the whole car plus buffed and waxed it again. The vehicle was not touched at all. Same issues were still there. I paid a paint correction company to fix it and they explained how bad it was and with the orange peel, there wasn't a whole lot they could do. I would have to have the whole rear door and rear panel repainted if I wanted it to look right. In addition to that, my adaptive cruise control + collision detection was not working. I told Jesse Nammack about this and I explained it was most likely the mounting bracket since you could feel the sensor was loose. He told me it was not a problem and he would fix it. After picking it up the third time (and being promised yet another full detail), he explained to me that they reset the whole system and he even took it for a test drive to make sure things were working. Not even five minutes after leaving, it stopped working and began throwing errors on my dash. While on my way to the vacation, I emailed him photos of the error on my dash and until this day I have not heard back. I just recently took it to a local Ford dealership using my warranty and paying the $100 deductible. They explained that the bracket was broken and the apparently the VIN in the module did not match my vehicle VIN. Well, that along with the front bumper being slightly off leads me to believe the vehicle was in ANOTHER accident that was handled outside of insurance and not mentioned in their listing or in person. I was also having problems with my sunroof sticking. They told me the switch was broken and backordered but they would call me when it was in. It's been 11 months and I've heard nothing back from them. As if that wasn't enough, a few days after purchasing my vehicle, it began to overheat and the AC quit working. The cooling fans died, but they did in fact replace those. The only proper repair that was completed. Be careful when going over your finance options too. They try to sneak in a Ford warranty into your payments and are not very happy when you notice. They DO NOT mention this at all until you mention it. I ended up opting for a warranty from another company due to the amount of electronics on the vehicle, but should not have given them another single penny. Their financing is also higher than anywhere else. I ran numbers before hand and was offered multiple finance options for 4% and the best they could do was 5.5%+ (give or take). My fault for not obtaining a loan before hand and being on a time constraint. Oh, and let me not forget how unprofessional the sales associate was. I believe her name was Leslie. I have worked retail and customer service previously for many years and cannot believe they would hire someone who literally has no understanding of basic customer service skills. Her phone call to me asking me to pickup my vehicle was highly unprofessional...to say the least. And to top it off, while *I* was attaching my license plate, Leslie was telling me about the Ford Explorer behind my vehicle. She mentioned a couple coming in to look at it for their daughter in college and were upset because the paint was different on the front fender than the rest of the vehicle. Leslie was laughing and telling me how absurd those customers were. Really?! I should have followed their footsteps and left without purchasing this vehicle! Guess Apple Ford has a habit of trying to cover up issues. So, it's been almost a year and I have never heard back in regards to the sunroof switch, adaptive cruise control/collision detection or my paint issue. Add all of this up and I should probably seek legal counsel, but I honestly don't think it's worth my time or effort any longer, so I will just leave my review for Apple Ford anywhere I can and steer anyone looking to purchase a new vehicle far away from this establishment. More

Helpful 1

Report | Print

fantastic Stan Lui who was our used car salesman was fabulous. He had the car we wanted to look at ready for us when we pulled into the dealership. We took it o Stan Lui who was our used car salesman was fabulous. He had the car we wanted to look at ready for us when we pulled into the dealership. We took it out for a test drive and came home with the car the same night. I would go back and see him any time. More

Helpful 0

Report | Print

Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

Helpful 4

Report | Print

very rude I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough e I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough even with a co-signer to get it. So I left. I came back after getting some cash together to put down and the sales man didn't just turn me down, he told me "there was no way I was buying this truck" and then he gently escorted me out! I went to another dealer that not only treated me very well, but found me a newer truck with less miles and found me a loan I could live with. Should be it, but I got a call from the Apple ford sales man asking if I had found a better co-signer. Free oil changes and car washes can't make up for how I was treated. I won't go back and don't recommend them to anyone. More

Helpful 4

Report | Print

Purchasing a new 2015 Explorer I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The salesman, Edward Doetsch , was very knowledgeable and courteous. I was in and out of the dealership in a short amount of time. I thought the price was very fair and the selection was excellent. I would do it again without hesitation. Don't change anything about your whole operation. Anthony Zoccola More

Helpful 0

Report | Print

Thank you for making my car buying experience an enjoyable and unstressful experience. I didn't feel pressured and everyone I came into contact with was helpful and pleasant. enjoyable and unstressful experience. I didn't feel pressured and everyone I came into contact with was helpful and pleasant. More

Helpful 0

Report | Print