Jesse Ruiz | Page 4

follow up on complaint i had posted a complaint and MB took positive action. they contacted me immediately, inquired and listened to my position. we discussed my concerns i had posted a complaint and MB took positive action. they contacted me immediately, inquired and listened to my position. we discussed my concerns and reached a very reasonable solution. am thoroughly impressed w/mercedes benz of austin. picked up my vehicle yesterday with repairs completed which exceeded my expectations! totally recommend this dealer --- they are fair, reasonable, attentive and really do aim to please the customer ---- all customers. special shout out to nick and jesse! seriously cannot thank you enough. i love my car so much and you guys have made it possible for me to keep it.! More

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Service was handled very safely and efficiently and all was taken care of quickly. I appreciated having my car ready for pick up when I arrived. was taken care of quickly. I appreciated having my car ready for pick up when I arrived. More

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The valet pickup and drop off worked great. I asked for a quote on a trade in but haven’t received yet. Jesse was great. quote on a trade in but haven’t received yet. Jesse was great. More

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Best present ever. My car was in for its 9 year regular service. Someone in the shop did me a huge solid without being asked and pushed out 2 dimples in the front lower My car was in for its 9 year regular service. Someone in the shop did me a huge solid without being asked and pushed out 2 dimples in the front lower facia (right and left) on my C300. Kudos to all. More

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Jesse has always been very professional. I really liked the new experience of staying in my car and everyone coming to my car. I would have liked to seen more employees wearing mask though. the new experience of staying in my car and everyone coming to my car. I would have liked to seen more employees wearing mask though. More

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EXCELLENT Great customer service and perfect service with fixing my car and keeping me updated on what the status. Great prices. Will be buying my next Benz fro Great customer service and perfect service with fixing my car and keeping me updated on what the status. Great prices. Will be buying my next Benz from here. More

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Jesse was so attentive, organized, & helped the process move quickly. I have been to many other dealerships for service on other vehicles. Mercedes is by far the best. Eddie also jumped right in when Jesse move quickly. I have been to many other dealerships for service on other vehicles. Mercedes is by far the best. Eddie also jumped right in when Jesse was on lunch for me to pick up my vehicle. I appreciated the fast checkout. Thank you! More

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As always my experience was superb. The entire staff is friendly, attentive and knowledgeable while anticipating my every need. Thank you all for an excellent service visit. friendly, attentive and knowledgeable while anticipating my every need. Thank you all for an excellent service visit. More

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Friendly, efficient, well executed repair! Mercedes of Austin never disappoints. They made a repair on my GLK ahead of schedule and hassle free. Jesse is terrific. All the staff are terrific Mercedes of Austin never disappoints. They made a repair on my GLK ahead of schedule and hassle free. Jesse is terrific. All the staff are terrific. More

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I had a sunroof issue that made this whistle sound when I was on the road. The service team was quick, efficient, and got the job done! I was pleased with the overall customer service and experience. was on the road. The service team was quick, efficient, and got the job done! I was pleased with the overall customer service and experience. More

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