Jesse Smith | Page 13

I went to auto max for the very first time and was amazed at how nice the staff was. They were friendly and helpful. Our salesman Dan was great. I would recommend auto max to anyone. at how nice the staff was. They were friendly and helpful. Our salesman Dan was great. I would recommend auto max to anyone. More

by Linda Maltass Verified Customer Verified Customer

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Quick and easy process and Haley was a fantastic sales rep who was honest and upfront during the whole process. rep who was honest and upfront during the whole process. More

by SHAWN.SAMS Verified Customer Verified Customer

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Between me and my family we have purchased over 12 vehicles from this dealership. And when I went in this past month to pick up my truck I purchased as a cash deal I have never been so disrespected an vehicles from this dealership. And when I went in this past month to pick up my truck I purchased as a cash deal I have never been so disrespected and treated like crap. All the sales person was worried about was her commission, no one even bothered to show me a lot of the options that were on the truck, and no one really took the time to explain anything to me. After this experience I’ve had the last time, me nor my family members were ever walked back into this dealership. I cannot believe how disrespectful I was treated. And the sales person knows who she is so I will not call her out on this one! AutoMax needs to go back to their old ways of the way they used to be a couple of years ago they put the customer first, but not anymore and it’s totally ridiculous! More

by QUIRION64 Verified Customer Verified Customer

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Overall, happy with my car. Not quite as happy with the dealership. Dan, my salesman, could not have been nicer or more apologetic for the delays in getting my sale done - altho Not quite as happy with the dealership. Dan, my salesman, could not have been nicer or more apologetic for the delays in getting my sale done - although, in my opinion, it was one of the fastest car purchases I've ever endured so I have no complaints there or with Dan Gallagher. Also, the F&I guy, Jessie, was efficient and had me out the door within 10 minutes, once I got to his office. HURRAY for that. My complaint is with the dealership's pricing and fees (things that are out of Dan's or Jessie's control). They advertised the car I purchased on Autotrader.com for $27250, however the actual sales price was over $29,000, and then they gave me some "credit" for trading in a car and something else - I'd prefer transparency up-front, thanks. Then they tack on $795.00 for "predelivery service charge", which in my opinion, and my experience working at a major Toyota dealer in Wisconsin, should be factored into the price of the car. On top of that, then they tack on another $800 or so for "documentation". I love the car and I'm not prone to quibble about a few dollars here and there, so we did end up sealing the deal, but I'm a little disappointed in this sort of "sleight of hand". I am not sure that I would have driven 90 minutes to buy this car if I'd KNOWN that it's price was going to be inflated significantly by fees and dealership charges. They also try to justify rather low trade-in valuation by adding the tax-savings into the trade-in value - that really should not be considered as part of the trade's value, that should stand entirely on its own. Lastly, on our way home, we realized they didn't even wash the car. UGH... my "new" car was all dirty so we couldn't show it off. For $1500 in dealer fees, they could have detailed the exterior, in my opinion. Long/Short - would I recommend: Dealership - I don't think so. They were nice enough, the car is THE BOMB, and the facilities are top-notch, but their pricing practices are shady. Salesman (Dan Gallagher) - yep - 5/5 - he handled us very well. More

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The staff were professional and courteous answering all questions. They listened to our needs and didn’t pressure us. questions. They listened to our needs and didn’t pressure us. More

by swclem Verified Customer Verified Customer

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You guys went out of your way to help me and worked tirelessly to get it done. You got me in my dream car and I will be forever grateful tirelessly to get it done. You got me in my dream car and I will be forever grateful More

by LILYCASSIE16 Verified Customer Verified Customer

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The customer service was great. David L was fabulous and it didn't take all day to purchase a car, like other visited dealerships. it didn't take all day to purchase a car, like other visited dealerships. More

by luminati82 Verified Customer Verified Customer

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Efficient, friendly and professional. I felt comfortable Efficient, friendly and professional. I felt comfortable with the experience and service. Three more words Efficient, friendly and professional. I felt comfortable with the experience and service. Three more words More

by kdcallahan Verified Customer Verified Customer

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Great experience. Brad Weeks was my salesman and went over and beyond expectations. Strongly recommend both Brad and Auto Max. over and beyond expectations. Strongly recommend both Brad and Auto Max. More

by mbleds1 Verified Customer Verified Customer

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The sales team was great! The deal was was easily made. We will be return customers! We will be return customers! More

by SWLAKE Verified Customer Verified Customer

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