Jessica Beesley | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review—we truly appreciate your continued trust in our team at Gordie Boucher Ford of Kenosha. It’s great to hear that Mike kept you informed every step of the way and made the repair process smooth. Clear communication makes all the difference. We’re also glad Drew continues to take such great care of your SUV “magician” is a great way to describe it! Keeping your vehicle running at its best is exactly what we strive for. And it means a lot to hear that Tristen is still making sure you’re well taken care of, even years after your purchase. That kind of long-term relationship is what we’re all about. Thank you again for your kind words about our team. We truly appreciate your support and look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We’re glad to hear that Jessica and the service team at Gordie Boucher Ford of Kenosha were able to make your visit easier by offering our pick-up and delivery service. We know how busy schedules can be, so providing vehicle pickup and return for Ford service appointments is one way we try to make maintaining your vehicle as convenient as possible. It’s great to hear that the service helped save you the hassle of arranging rides. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we’ll be sure to share your kind words with Jessica and our Ford service team. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Jessica kept you informed and updated on the status of your vehicle throughout your service visit. Providing clear communication and helpful support is something our service team takes great pride in. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Jessica provided professional and attentive service, kept you updated, and helped arrange a loaner while your vehicle was being serviced. It's also great to know you appreciated our clean, fully indoor service facility. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Mike, Ross, Jessica, and the team were able to provide you with such a great service experience. Our goal is always to make every visit helpful, professional, and easy for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your recommendation, and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback. We appreciate your honesty and understand how important clear communication is. While we’re sorry that communication could have been better, we’re glad to hear that our team was able to address the issues and make things right for you. Your feedback helps us improve, and we truly appreciate the opportunity to earn your trust. Thank you for choosing Gordie Boucher Ford of Kenosha we look forward to providing an even smoother experience next time. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad you enjoyed our lounge while waiting and that Jessica kept you well informed throughout your visit. It’s also great to hear that our valet service added extra convenience to your experience. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re very happy to hear that Jessica provided excellent communication with regular updates throughout your service. It’s also great to know that our Pick-Up & Delivery service met your expectations and made the experience even more convenient. Thank you for choosing Gordie Boucher Ford of Kenosha. We appreciate your trust and look forward to assisting you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback and for your patience. We understand your frustration that the concern has been reported multiple times without a resolution, and we appreciate you giving us the opportunity to continue working toward the right fix. Your confidence in your vehicle matters to us, and we certainly don’t want you to feel concerned about long-term reliability. We would welcome the chance to review this issue again, dig deeper, and make sure it’s properly addressed. Please don’t hesitate to reach out so we can schedule a follow-up and work toward a clear resolution. Thank you for your honesty and for allowing us the opportunity to earn your full confidence. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that Jessica was very informative in explaining the repair process and advocated for a fair repair cost on your behalf. Clear communication and looking out for our customers’ best interests are top priorities at Gordie Boucher Ford of Kenosha, and we’re happy to know that made a difference in your experience. Thank you for choosing us we look forward to assisting you again on your next visit! Sal Pappalardo General Manager