Jessica Beesley | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review! We’re thrilled to hear that you enjoyed excellent customer service and a truly hospitable, professional experience. Our Pick-Up & Delivery service is designed to make maintenance as convenient as possible especially for guests who can’t stay or arrange a ride and we’re glad it made such a positive impact! Thank you for choosing Gordie Boucher Ford of Kenosha. We appreciate your kind words and look forward to providing the same unbelievable level of service at your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review! We’re thrilled to hear you were more than impressed with the customer service, automotive care, and value you received. The inspection video is a great way to keep you informed, and we’re glad it stood out. Just as important no pressure for additional services we believe in honesty, transparency, and only recommending what you truly need. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to providing the same excellent experience at your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re thrilled to hear you had such a great experience and that Jessica was informative, helpful, and truly outstanding to work with. Comments like yours mean a lot to her and to our entire team at Gordie Boucher Ford of Kenosha! Thank you for choosing us we look forward to providing the same exceptional service every time you visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re so glad to hear that every member of our team you interacted with was professional, friendly, and helpful. Completing your vehicle’s service on time and with quality is exactly what we strive to deliver at Gordie Boucher Ford of Kenosha. We appreciate your trust and look forward to taking great care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Kathy, thank you for the phenomenal 5-star review! We truly appreciate your continued trust since purchasing your vehicle with us. It’s amazing to hear that our after-purchase support, including The Works package, pricing on tires, and complimentary tire repairs and rotations, has made your ownership experience smooth and affordable. Belal will be thrilled to know his dedication made such a difference and Scott will love hearing that he continues to go above and beyond for all your sales questions and needs. We’re also glad you’re enjoying the FordPass app and the added savings it provides! Our free Pick-Up & Delivery service is designed to make life easier, and we’re happy you feel valued and cared for. And kudos to our delivery driver for spotting that brake vibration our team takes pride in paying attention to every detail to keep you safe on the road. Kathy, thank you again for sharing such a wonderful recommendation and for being part of the Gordie Boucher Ford of Kenosha family. We look forward to taking great care of you for many miles to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that our team was helpful and took the time to answer all of your questions. Talking through upcoming maintenance like belts, filters, and other key items is an important part of keeping your vehicle running safely and smoothly and we’re happy you felt informed every step of the way. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to helping you stay up to date on your vehicle’s care in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and for giving us the opportunity to make things right! We truly appreciate you sharing your honest feedback. While we’re sorry your first visit fell short, we’re very glad to hear that Sal was able to step in and ensure you received the exceptional service we aim to deliver every time. It’s also wonderful to hear that Jessica provided phenomenal care during your return visit she will be thrilled to know she made such a positive impact. Thank you for recommending Jessica and for trusting Gordie Boucher Ford of Kenosha to earn back your confidence. We look forward to continuing to provide the 5-star experience you deserve on every visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that Jessica provided a positive experience and kept you updated with prompt feedback and video updates throughout your visit. Addressing your questions and concerns clearly and confidently is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha, and we’re happy to know it made a difference. Thank you for choosing us we look forward to serving you again on your next visit! Sal Papppalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding 5-star review! We’re thrilled to hear that your service experience was excellent and that Jessica did a great job assisting with the paperwork. It’s also great to know that Trevor was able to confirm your labor and parts were fully covered under warranty that peace of mind is exactly what we want our customers to enjoy. We’re glad Barb helped make the waiting area feel warm and personable! We truly appreciate your feedback on our new location and dealership as well. Creating a more comfortable, efficient, and customer-focused environment has been a major priority, and it means a lot to hear that the improvement stands out. Our team really is proud of it and proud to serve you. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re delighted to hear that Jessica, Barb, and Katie provided pleasant, professional, and helpful service throughout your visit. Keeping you informed on the services being performed and the progress from beginning to end is exactly the experience we strive to deliver at Gordie Boucher Ford of Kenosha. We truly appreciate your feedback and thank you for choosing us. We look forward to serving you again at your next appointment! Sal Pappalardo General Manager