Jessica Beesley | Page 3

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Jessica provided such proactive, professional service and demonstrated her commitment to delivering the best customer experience possible. Providing knowledgeable guidance, clear communication, and exceptional vehicle service is exactly what we strive for every day. We'll be sure to share your kind words with Jessica and our entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Jessica provided excellent communication throughout your visit and kept you informed every step of the way. Taking the time to clearly explain the diagnostic process and helping customers understand their vehicle’s needs is exactly the level of service we strive to provide. We’ll be sure to share your kind words with Jessica. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Jessica provided clear communication and that you found our service process prompt and easy to understand. It’s also great to know you love our Pickup & Delivery Service. We know our customers value convenience, and making vehicle maintenance as simple and hassle-free as possible is exactly what we strive for. We’ll be sure to share your kind words with Jessica. Thank you again for choosing us, and we look forward to assisting you with all of your future vehicle service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Jessica and our service team went above and beyond for you. Taking the time to thoroughly inspect your vehicle, identify additional concerns, and help get the necessary repairs approved is exactly the level of care we strive to provide. Thank you for recognizing our team's commitment to keeping your vehicle safe and running at its best. We truly appreciate your trust and look forward to assisting you with all of your future vehicle service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Jessica and Samantha have consistently provided you with great service. It means a lot to know you’ve trusted us to maintain your Ford Edge since you purchased it new, and we’re honored to continue earning that trust. We’ll be sure to share your kind words with both Jessica and Samantha. Thank you again for your loyalty, and we look forward to assisting you with all of your future vehicle service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you enjoyed the service experience, including the technician video, valet service, and communication throughout the process. Keeping our customers informed and making service as convenient as possible is exactly what we strive for. It’s especially great to hear Jessica kept you updated every step of the way and provided excellent customer service. We’ll be sure to share your kind words with her. Thank you again for choosing us, and we look forward to assisting you with all of your future vehicle service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re happy to hear Jessica took the time to explain everything thoroughly and address your concerns with care. At Gordie Boucher Ford of Kenosha, clear communication and attentive service are very important to us. We truly appreciate your feedback and look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found our dealership clean and that our team kept you informed throughout your service visit. That’s exactly the experience we strive to provide. We also appreciate your feedback regarding the arrival process. We’ll make sure our team does a better job explaining where to pull in for service so your next visit is even smoother. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you found the valet service convenient and that our team, including Sam, was helpful and easy to work with over the phone. That’s exactly the level of service we strive to provide. Thank you again for choosing us, we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you bringing this to our attention. I’m very sorry to hear about your experience. Being spoken to in a way that felt disrespectful and not being properly informed about the time your service would take is not acceptable, and I understand how frustrating it must have been to miss work because of it. I’m also concerned to hear about the washer spray issue after your visit. Whether related or not, that’s something we would absolutely want to take a closer look at for you. This is not the level of communication or service we strive to provide at Gordie Boucher Ford of Kenosha, and I would appreciate the opportunity to make this right. Please reach out to me directly @ sal.pappalardo@boucher.com at your convenience so I can personally look into your visit and work toward a resolution. Sal Pappalardo General Manager