Jessica Beesley | Page 5

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re thrilled to hear that our dealership team treated you with respect and professionalism, and that our shop provided knowledgeable, thorough service. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear the full detail, oil change, and filter replacement on your mother-in-law’s GMC Envoy exceeded expectations. Our team takes pride in providing not only exceptional service but also transparency with technician videos and the convenience of home delivery. At Gordie Boucher Ford of Kenosha, going the extra mile for our customers is what we’re all about. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you enjoy our quick service and friendly staff, and we truly appreciate that you trust us with all your vehicles—Ford and non-Ford alike. At Gordie Boucher Ford of Kenosha, our goal is to deliver dependable care no matter what you drive. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed your experience at Gordie Boucher Ford of Kenosha and that our service and team made such a positive impression. We appreciate the recommendation and we’re glad you enjoyed the cookies too! We look forward to helping you again in the future, whether for sales, service, or fleet needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you always feel at home at Gordie Boucher Ford of Kenosha. Our team works hard to stay well-organized and focused on what matters most to our customers. We truly appreciate your trust and look forward to welcoming you back for all your automotive, service, and fleet needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the friendly staff, clean facility, and quick service here at Gordie Boucher Ford of Kenosha. Convenience matters, and we’re happy you found our location easy to get to, with great hours, hospitality & even down to the water! We truly appreciate your support and look forward to providing you with the same great service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your incredible feedback! Buying 50 new cars is quite an experience, and it means so much to hear that your visit to Gordie Boucher Ford of Kenosha was the very best of them all. We’re thrilled that Tristen’s professionalism and dedication stood out and that Barb’s hospitality helped make the experience even more memorable. Your trust and kind words inspire our team to keep delivering exceptional customer service from sales to hospitality. We truly appreciate your business and look forward to welcoming you back for future vehicles and service needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Jessica was able to efficiently organize your two appointments together and assist you with your tire order. At Gordie Boucher Ford of Kenosha, our team works hard to make scheduling and service as smooth and convenient as possible, and it’s great to know Jessica delivered such a positive experience. We truly appreciate your trust in us and look forward to serving you again for all your future automotive needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear you’ve had a great experience with our vehicle pick-up and delivery service. At Gordie Boucher Ford of Kenosha, our goal is to make service as convenient and stress-free as possible picking up your truck, completing the work, and returning it ready to go. We truly appreciate your trust in our team and look forward to providing the same great service on your future visits. Sal Pappalardo General Manager