Jessica Beesley | Page 6

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed the friendly, fast service and saw great value in our grand opening oil change special. It's always our goal at Gordie Boucher Ford of Kenosha to provide top quality service at a competitive price. We appreciate your feedback and will definitely keep your request for more future specials in mind stay tuned! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was friendly, provided quicker-than-expected service, and was able to diagnose the issue efficiently. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with speed and care. We appreciate your trust and look forward to assisting you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience and for your honest 4-star review. We're truly sorry to hear that, despite our new facility and large team, your visit left you feeling unacknowledged and disappointed. That is not the experience we strive to provide at Gordie Boucher Ford of Kenosha. Every customer deserves to be greeted, respected, and offered assistance especially when seated in such a central and visible area. Your feedback highlights an important opportunity for improvement in how we engage with our guests, and we take it seriously. We’re sorry we missed the opportunity to earn your business, and we appreciate you bringing this to our attention. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

We are truly sorry to hear about your experience and deeply concerned about the seriousness of this situation. Your safety is our top priority, and what you described does not reflect the standards we hold ourselves to at Gordie Boucher Ford of Kenosha. We would appreciate the opportunity to speak with you directly to fully understand what happened and investigate this matter immediately. Please reach out to our Service Manager Belal Barakat @ 262-697-0700 so we can address your concerns and take the appropriate steps to make things right. Thank you for bringing this to our attention, we take it very seriously and want to ensure this is resolved properly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that everyone was nice and helpful, and that all the work on your vehicle was completed correctly. A special shoutout to Jessica for keeping you well informed throughout the process she’ll be happy to hear your feedback! We appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review, Daniel! We're glad to hear our team at Gordie Boucher Ford of Kenosha provided professional service and clear communication about your vehicle's needs and the expected timeline. Keeping our customers informed every step of the way is a top priority, and we’re happy you had a positive experience. We appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your honest feedback we’re truly sorry to hear about your frustration. We understand how disappointing it is when an appointment doesn’t result in timely service, and you’re absolutely right your time should be respected. At Gordie Boucher Ford of Kenosha, we strive to provide prompt, reliable service, and it’s clear we missed the mark during your visits. Your experience is not what we want for any of our customers, and we’d appreciate the opportunity to make things right. Please consider reaching out to our Service Manager Belal Barakat @ 262-697-07000 so we can personally address your concerns and work toward a better experience moving forward. Your feedback is important, and we value the chance to improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback, Chuck. We’re glad to hear the quality of the work met your expectations—that’s always our goal. However, we sincerely apologize for the lack of communication during your service visit. Keeping you informed should never have been something you had to chase down, and we understand how frustrating that can be. We appreciate your patience and want you to know we’re taking your feedback seriously. It’s helping us improve how we communicate, especially when delays or parts issues arise. If there’s anything more we can do to make things right, please don’t hesitate to reach out. Sal Pappalardo General Manager