Jessica Cupini

We are from the New York State area and were interested in purchasing a used vehicle that they reassured us they had on the lot. Over a series of phone calls, general manager Jessica Kupini referred us ove in purchasing a used vehicle that they reassured us they had on the lot. Over a series of phone calls, general manager Jessica Kupini referred us over to sales associate John, who explained to us that they were not in possession of the vehicle’s title and could not immediately schedule a time to sell the vehicle. We reassured him that we would be willing to wait, and over the next two phone calls he ended each by saying he would get back to me with more details about the vehicle, its status, the title, and issues with contacting the DMV. Suffice to say that the last time we heard from him, he said he would call back the next day, but did not. After checking the car finder website where we had first spotted the listing for the vehicle, we were surprised to find that they sold it without communicating this information to us. Three weeks of back and forth were wasted with this dealership who could have easily explained that they sold the car to a local buyer, even though we offered to put a down payment on the car and make the 6 hour trip to see and purchase it at their soonest convenience. This abhorrent level of communication is bad for business, and just demonstrates that they do not value the time and energy of their clients. More

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One star rating seems reasonable. Purchased a VW Tiguan from the South Hills, PA dealership on 11/7/2019. Dan Giancola (Sales Consultant): Detailed when showing the vehicle and see Purchased a VW Tiguan from the South Hills, PA dealership on 11/7/2019. Dan Giancola (Sales Consultant): Detailed when showing the vehicle and seemed knowledgeable. However, the day I was purchasing the vehicle he did not take it off the lot to clean and prep until after I showed up - we communicated prior the exact time and date I was showing up. Also, failed to notify me of a key document (Temporary Auto Identification Card) required prior to processing paperwork. Robert Zawojski (Finance Manager): Explained the paperwork thoroughly. Limited pressure altogether to sell you something additional. Main issue came on 1/17/2020. Robert emailed me stating I had not completed an Ohio VIN Inspection form (since I live in OH) and that I would need to before I can get the vehicle title. Only problem was I had never received that document at the time purchasing the vehicle nor became aware of it until Robert's email. After 4 days of getting nowhere with Robert I contacted another employee in hopes they may be of more assistance. Enter Jessica Cupini. Jessica Cupini (General Sales Manager): Was very helpful in picking up where Robert fell short to get my title work taken care of. She apologized on his behalf and promised to ensure a more thorough process on their part moving forward. After clarification on what additional documents they required she had me send the document USPS Express Mail on 1/22/2020 which I was told I would be reimbursed for - have yet to receive reimbursement from Cochran. As of 2/7/2020 (exactly one month after my vehicle's temp plate expired) my county clerks office confirmed that they still have NOT yet received the vehicle documents and title from Cochran. Would not recommend purchasing from Cochran's South Hills dealership unless you enjoy months of hassle and heartburn. More

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Assist with Purchase for client As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car she saw at this dealer. She said she sp As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car she saw at this dealer. She said she spoke with Jessica Cupini. I called Jessica on said car and we negotiated some numbers. The negotiations were very easy and very transparent. There was no pressure and the deal was great compared to their competitors. We agreed on the deal and my client went in that evening to sign the paperwork. Everything was so smooth and transparent. Thanks again for the great care!! More

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Thanks a Million! Great experience! Ryan was wonderful and worked hard to make this deal happen! Brady was very knowledgeable and helpful through the process. My deep a Great experience! Ryan was wonderful and worked hard to make this deal happen! Brady was very knowledgeable and helpful through the process. My deep appreciate to Jessica and Brett for making it an easy negotiation and easy transaction. Will definitely refer everyone I can ! And thanks Ryan for setting up my Bluetooth and taking the time to show me all the bells and whistles in the car. Super day!! Super team!!!! More

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Great experience From search to buy #1 Cochran knows how to do it right..Great communication with my salesman Ryan Smith and quick paperwork so I could roll strong in From search to buy #1 Cochran knows how to do it right..Great communication with my salesman Ryan Smith and quick paperwork so I could roll strong in my new Toureg!! More

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Great at the sale; Very poor at the follow through Initially I had planned on writing a positive review about our dealings with Jessica and the relatively newer salesperson working with her. I was inv Initially I had planned on writing a positive review about our dealings with Jessica and the relatively newer salesperson working with her. I was involved as a co signer. MANY times I made clear verbally and in completing the papers associated with the sale that I was the co signer. They did not care. Not only were there five hard inquiries on my credit in one month and two the following the month, after the sale, but I was listed as the owner of the car. So I kept receiving alerts from IDNotify and Credit Karma about the hard inquiries but thought that it was only one and maybe repetitions warnings... but oh no, VW and the South Hills office kept performing the hard inquiries. I specifically asked Jessica to stop them and yet they continued. So when I received the welcoming paperwork as a new VW owner I contacted Jessica and she did have it changed. But it should not have happened. Jessica was friendly and the price was good (notwithstanding a car that was recalled the day of our purchase) but no one listened or followed my request to be a co signer or to stop the hard inquiries on my credit. My credit has been impacted at a time when I am making a large purchase for my business and my faith in Cochran. They do not care about their clients nor do I have a secure feeling about the paperwork or their understanding of the paperwork. Furthermore I contacted the "chat with us" option and asked to have a supervisor name/contact info and they would not assist. I did not want to write a public review but also knew that I needed this to be addressed that so that future customers are not impacted negatively. The person at "chat with us" would not respond when I asked for a supervisor. More

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Quick - Knowledgeable - Friendly Staff! My husband and I had such a great experience at Cochran when we purchased our used VW Jetta, that we came back and purchased our first brand new VW Pa My husband and I had such a great experience at Cochran when we purchased our used VW Jetta, that we came back and purchased our first brand new VW Passat from them!. Trevor was great to work with, flexible, friendly, knowledgeable, with a true zeal for helping people to get exactly what they need. Trevor was so great with starting the process so we didn't have such a long wait when we came in the store. He was flexible via, phone, email, and online application which I truly appreciated since we are short on time. Trevor went above and beyond with follow up communications to make sure we were happy with our purchase. We will gladly drive back to the Pittsburgh area for all future purchases just to work with an honest great dealer and family owned dealership again like them! More

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Amazing Car Buying / Service Experience First of all SHOUT OUTS to Dan G. in sales and Brandon in financing! You guys are rock stars, I hope someone at the dealership reads this and gives t First of all SHOUT OUTS to Dan G. in sales and Brandon in financing! You guys are rock stars, I hope someone at the dealership reads this and gives them praise for working with me! Super laid back, I felt intimidated at first shopping for my Certified Pre-Owned, but Dan was super nice, not pushy at all and by the end of the sale I felt like he was an old friend. Loved it. Show room was clean and fresh, everything was ready to go for me, answered all questions. I had a tricky trade situation and had a few little hoops to jump through, but NOTHING related to them, it was all me. We got it all worked out and I am so happy in my beautiful new car. Brandon, thank you for being understanding. Dan G. hope to see you again when stopping in! Would highly recommend. No BS, no wasting time, just to the point, beautiful cars, nice people. THANK YOU! Let's fast forward to my first service experience with them. I had purchased the Total Care package that would gave my car that extra cushion of warranty. Sadly, I had an unfortunate incident with my tire and a pothole that rendered my VW with some injuries. I panicked but knew I was in good hands. I called VW South Hills and Jessica C., Brady W. assisted my call with letting me know the next steps. Next morning, 7am sharp I was in with an appointment. Dropped my car off at 8:30am. Dan the shuttle driver got me where I needed to go, great personality, nice guy. Mark in service assured me all was taken care of, prompt, friendly on top of things! 11:30am, car is done, problem solved, amazing! I wrote a review to the Cochran site and got a nice phone call from Ryan from the Internet Marketing team and here we are. My car is all fixed up, lightning fast service, I'll be back on the road tonight in my pretty VW, feeling like a million bucks. Only purchased this car about six months ago and honestly it's been all gold here. Thanks VW team for working hard, getting the job done and being responsive! Amazing work! I have my #1 Cochran keychain still, rocking it with pride. (Hey also, they have an awesome coffee machine in that location, kind of craving an espresso now while at work) Thank you! -- Emily Pericht More

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Truly awesome experience I inquired about the 135is as soon as it hit the site. I was over 350 miles away and could not see the vehicle for a few days. I needed to be sure of I inquired about the 135is as soon as it hit the site. I was over 350 miles away and could not see the vehicle for a few days. I needed to be sure of the car before I made the 5 hour trip. I requested a number of extremely specific pictures and videos that Ryan not only provided me with, but also responded within a few minutes after each request. I decided to make the trip but was set to arrive at the time the dealership closed. Ryan made sure the rest of the team knew I was on my way, and they could not close before I made it. When I arrived, 10 min after the dealership should have closed, I was greeted with nothing but smiles. Th car was cleaned thoroughly, with a full tank of gas and the finance team of Jess and Brady welcomed me as if it was the middle of the day. They even honored a glitch in price that helped me out on top of an already incredible deal. I hope the chance to purchase from Cochran again. Thanks again guys!! More

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Amazing experience all around! My mom and I stopped at the dealership to look at a small car for her. Unfortunately, the car we stopped in to see was being test driven by someone el My mom and I stopped at the dealership to look at a small car for her. Unfortunately, the car we stopped in to see was being test driven by someone else who ended up purchasing it. While we were waiting to see if the car was available or not, Chis searched the other inventory of Cochran's to see if there was anything else we might be interested in. Now that doesn't sound out of the ordinary at all, I'm sure you're thinking. The wonderful part was, he listened to our budget and what my mom wanted. He didn't try to push us out of our comfort price range. He found her the perfect car well under out budget. Not only that, it was at a different dealership, he drove to the dealership and met us there to test drive it so we didn't have to start new with a different sales person. Then we met Brandon, the finance guy. He made all of the paper work as simple as possible for us, made sure my mom understood everything, and never felt overwhelmed. It was amazing. I would highly recommend this team to anyone looking for a vehicle. New or Used. Check them out!!! More

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