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Jessica Goodale

Overview Reviews (222) Inventory (111)

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Jessica Goodale

Jessica Goodale | Page 2

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9

222 Reviews

Overview Reviews (222) Inventory (111)

4.9

222 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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222 Reviews of Jessica Goodale

June 11, 2026

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Employee Rating

Very professional staff, communication is clear, and cares about me as the customer. Will definitely come back again. cares about me as the customer. Will definitely come back again. More

by ChrystalB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 11, 2026

Dealership Rating

Employee Rating

Jessica was very welcoming . The appointment was smooth. The service was efficient. Will return to this role The appointment was smooth. The service was efficient. Will return to this role More

by MADDENAJ

Verified Customer

Recommend Dealer

Yes

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 11, 2026

Dealership Rating

Employee Rating

As always, I receive a plus service, and I cannot say enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. More

by Wilson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Whitney, Cisco Lugo, Kevin Rafeek, Charlie Miles, Teresa Lee

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 11, 2026

Dealership Rating

Employee Rating

The service department employees were very helpful and polite and updated me on everything that needed to be taken care of polite and updated me on everything that needed to be taken care of More

by Angela

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Goodale

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 06, 2026

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Employee Rating

Service was great. They took good care of my car and me. The car wash was a good bonus. They took good care of my car and me. The car wash was a good bonus. More

by jkrodriqq

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Goodale

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Jun 10, 2026 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 04, 2026

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Employee Rating

They were polite, cheerful and answered my questions. Inspection was through and they washed my car. Waiting area was clean and I enjoyed a beverage Inspection was through and they washed my car. Waiting area was clean and I enjoyed a beverage More

by BARBARAGARLOW

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2026 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 04, 2026

Dealership Rating

Employee Rating

I always have a great experience when going into Southern Acura, if I had to say anything that needs improvement is return calls but other then that they are top notch!! Acura, if I had to say anything that needs improvement is return calls but other then that they are top notch!! More

by STACIEKELLY1970

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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Jun 05, 2026 -

Southern Acura Newport News responded

June 01, 2026

Dealership Rating

Employee Rating

Jessica is the greatest! !!! She has exceeced my needs and been super helpful. Thank you service team!!!! All of you!!!!!! !!! She has exceeced my needs and been super helpful. Thank you service team!!!! All of you!!!!!! More

by basscnb

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Teresa Lee

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Jun 03, 2026 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 30, 2026

Dealership Rating

Employee Rating

Had a greet visit came in and got a warm hot cup of tea a few snack snacks just relaxed few snack snacks just relaxed More

by LYNNSFRESH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Goodale

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Jun 03, 2026 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 30, 2026

Dealership Rating

Employee Rating

They are always so helpful and honest. They keep you updated on your service and everyone at this dealership is very friendly and have wonderful customer service. They keep you updated on your service and everyone at this dealership is very friendly and have wonderful customer service. More

by Taylor Distler

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek, Teresa Lee

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Jun 03, 2026 -

Southern Acura Newport News responded

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