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Jessica Hermida

Overview Reviews (243) Inventory (310)

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Jessica Hermida

Jessica Hermida | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9

243 Reviews

Overview Reviews (243) Inventory (310)

Dealership Experience

2 yrs, 1 mo

Industry Experience

6 yrs, 2 mos

Languages Spoken

Portuguese

Spanish

4.9

243 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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243 Reviews of Jessica Hermida

June 04, 2026

Dealership Rating

Employee Rating

Prompt and thorough They assessed the issue, suggested a fix, promised a time, and did it all promptly fix, promised a time, and did it all promptly More

by V.BOYARSKY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 04, 2026 -

Smythe Volvo Cars responded

Jessica and our service team are glad to have diagnosed your Volvo XC60 swiftly, outlined a clear solution, and completed the work on schedule. Maintaining efficient service timelines is important to us. Let us know if you need anything else. Enjoy!

June 04, 2026

Dealership Rating

Employee Rating

Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. Smythe is the most customer-focused service provider there is. More

by JERRYWISH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Patrick Mclaughlin, Justin Torain

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Jun 04, 2026 -

Smythe Volvo Cars responded

Thank you for recognizing our prompt service on your Volvo XC90. It’s rewarding to know our focus on customer care made a difference and we hope to welcome you back soon. Enjoy!

May 30, 2026

Dealership Rating

Employee Rating

Very communicative and efficient. Honest about the work required to fix my car. Extremely timely. Honest about the work required to fix my car. Extremely timely. More

by shianaracl.sa

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 30, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting our clear communication and honest assessment during your Volvo S60 service. We’re pleased we could complete the work promptly and appreciate your trust in us. Enjoy!

May 30, 2026

Dealership Rating

Employee Rating

Very good timely and considerate Jessica listened and advocated for my car to get the service it needed promised was kept. advocated for my car to get the service it needed promised was kept. More

by Narciso

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 30, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting Jessica’s advocacy and attentive support. We’re glad your Volvo XC60 received timely, considerate service and that we followed through on our commitment. We look forward to caring for your vehicle again. Enjoy!

May 29, 2026

Dealership Rating

Employee Rating

Kept me informed. Service done in timely manner. Very friendly and informative I'll be back Service done in timely manner. Very friendly and informative I'll be back More

by KLNYRE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 29, 2026 -

Smythe Volvo Cars responded

We appreciate your 5-star review. Jessica and our service team are glad to have provided timely updates and friendly support for your Volvo. We look forward to your next visit. Enjoy!

May 28, 2026

Dealership Rating

Employee Rating

Kind, fast, responsive Smythe Volvo is not the closest Volvo to me but I used them once and won't go anywhere else Volvo to me but I used them once and won't go anywhere else More

by TRITOWNTIM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 28, 2026 -

Smythe Volvo Cars responded

Thank you for choosing our team for your Volvo service. We’re pleased our friendly, efficient, and responsive approach made the trip worthwhile. We appreciate your loyalty and look forward to helping with your Volvo needs again. Enjoy!

May 28, 2026

Dealership Rating

Employee Rating

Good friendly service. Good communication. Sean Hayes was great. I would have liked more of a selection of light interior cars. Good communication. Sean Hayes was great. I would have liked more of a selection of light interior cars. More

by Caropurdy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shaun Hayes, Justin Torain

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May 28, 2026 -

Smythe Volvo Cars responded

Thanks for sharing your experience with the service on your Volvo XC60 Hybrid. It’s great to hear the team provided friendly service and clear communication. We appreciate your feedback on interior color options and will share it with our inventory team. Enjoy!

May 27, 2026

Dealership Rating

Employee Rating

Cordial. ...attentive....responsive. Im on my 6th vehicle from Smythe....9 Volvos overall...I think that speaks for itself. ...attentive....responsive. Im on my 6th vehicle from Smythe....9 Volvos overall...I think that speaks for itself. More

by jfmiceli

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 28, 2026 -

Smythe Volvo Cars responded

We’re grateful you entrusted us with service for your Volvo XC40 again. It’s wonderful to hear our attentiveness and responsiveness have earned your trust across nine Volvos. Jessica will share your feedback with the team. Enjoy!

May 27, 2026

Dealership Rating

Employee Rating

Jessica is great and her service is great and very satisfactory. Really appreciated her even giving me car wash. satisfactory. Really appreciated her even giving me car wash. More

by jasminemolizhang24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with Jessica and our service on your Volvo V60 Cross Country. We’re delighted she included a complimentary car wash during your visit. Your 5-star rating means a lot, and we look forward to assisting you again. Enjoy!

May 25, 2026

Dealership Rating

Employee Rating

I appreciate all that smythe does to accommodate customers, but appear to always have to come back for issues after I leave with the 'fixed' car. customers, but appear to always have to come back for issues after I leave with the 'fixed' car. More

by Nel

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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May 26, 2026 -

Smythe Volvo Cars responded

We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

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