Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
212 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

212 Reviews

Write a Review

212 Reviews of Jessica Hermida

May 16, 2026

Dealership Rating
Employee Rating

I got right in and Jessica and other staff were very responsive and helpful. Feels like a big change n the last year at Smythe. More

by ACDARWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Smythe Volvo Cars responded

Thank you for the five-star rating. We’re glad Jessica and the team could get you in promptly and provide helpful service. It’s wonderful to know you’ve noticed the positive improvements we’ve made this year, and we appreciate you trusting us with your Volvo. Enjoy!

May 15, 2026

Dealership Rating
Employee Rating

Jessica was very polite, listened carefully to my concerns about the car and was delightful to work with. Everyone we've dealt with at Smythe has been friendly and professional and that's why we've More

by HSBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Smythe Volvo Cars responded

It’s wonderful that Jessica’s polite, attentive service made your Volvo XC70 experience so positive. Our team is grateful for your continued loyalty over the years. We look forward to assisting you again. Enjoy!

May 14, 2026

Dealership Rating
Employee Rating

Great service, very knowledgeable Jessica was very nice and easy to talk to. She answered all my questions and addressed all my needs. Her work and time was truly appreciated. More

by ARMOURJO
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

May 14, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with the service on your Volvo XC60. We’re glad Jessica could address all your questions and needs so thoroughly. We appreciate you trusting us with your vehicle’s care. Enjoy!

May 11, 2026

Dealership Rating
Employee Rating

Jessica was friendly and knowledgeable. I was thoroughly informed about the car and in a timely manner. More

by KLNYRE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

May 11, 2026

Smythe Volvo Cars responded

It’s great to hear Jessica provided friendly and knowledgeable service for your Volvo XC60 Hybrid. We’re glad the information was clear and delivered promptly. Thank you for sharing your five-star rating. Enjoy!

May 11, 2026

Dealership Rating
Employee Rating

Jessica was very good since the moment I got to the dealership. fast to receive the car, explained well the process behind it and delivered on time More

by FERNANDOCRESCENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with Jessica during your Volvo XC60 service. We’re delighted she ensured a swift check-in, clear overview of the process, and on-time delivery. We appreciate your feedback and are here anytime you need assistance. Enjoy!

May 09, 2026

Dealership Rating
Employee Rating

This dealership is great. I would definitely recommend based on service and the professional of the staff. More

by INGR1DYCLARK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

May 09, 2026

Smythe Volvo Cars responded

Thank you for recommending our service team following your Volvo XC60 visit. We’re delighted that the staff’s professionalism met your expectations. Please reach out whenever you need further assistance. Enjoy!

May 09, 2026

Dealership Rating
Employee Rating

The customer service was friendly and personable, which I appreciated. However, the service department seemed overbooked. Despite having a 9:45 appointment for brakes, they kept my car for the entire day and More

by Janieb101
Recommend Dealer
No

Other Employees Tagged: Jessica Hermida

May 13, 2026

Smythe Volvo Cars responded

Providing a positive experience is our top priority, Janie, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Kevin Flanagan

May 07, 2026

Dealership Rating
Employee Rating

The team was extremely professional and tuned into to all my concerns. Very pleasant to deal with. More

by Rob
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

May 07, 2026

Smythe Volvo Cars responded

We’re delighted our team provided professional, attentive service for your Volvo XC60 and addressed all your concerns. Thank you for trusting us with your vehicle and sharing your experience. We look forward to serving you again. Enjoy!

May 07, 2026

Dealership Rating
Employee Rating

Wonderful experience great place. This is my 4th vehicle and I was in and out in record time with a new vehicle. More

by jeffhegan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 07, 2026

Smythe Volvo Cars responded

So glad you had a smooth visit and picked up your new Volvo XC60 Hybrid in record time. Congratulations on your fourth vehicle. We appreciate your continued trust in Volvo and look forward to assisting you again. Enjoy!

May 06, 2026

Dealership Rating
Employee Rating

Super attentive and helpful staff. They also advise on work that is critical versus nice to have. More

by RUNICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Mclaughlin

May 06, 2026

Smythe Volvo Cars responded

It’s great to hear our team was attentive and offered clear advice on what maintenance was essential for your Volvo XC90. Clear guidance like this helps keep your Volvo in top condition. Let us know whenever you need anything else. Enjoy!

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