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Jessica Hermida

Overview Reviews (239) Inventory (339)

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Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9

239 Reviews

Overview Reviews (239) Inventory (339)

Dealership Experience

2 yrs

Industry Experience

6 yrs, 1 mo

Languages Spoken

Portuguese

Spanish

4.9

239 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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239 Reviews of Jessica Hermida

July 05, 2026

Dealership Rating

Employee Rating

My TPMS suddenly indicated low pressure so I stopped by Smythe Volvo's service department. Despite not having an appointment, Jessica didn't even hesitate to have my tire pressure checked. Thanks Jessica a Smythe Volvo's service department. Despite not having an appointment, Jessica didn't even hesitate to have my tire pressure checked. Thanks Jessica and Smythe Volvo! More

by Tim C

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 05, 2026 -

Smythe Volvo Cars responded

We’re glad you dropped by when your Volvo’s TPMS alerted you to low tire pressure without an appointment. Jessica was happy to step in and check your tires right away. Thank you for sharing your experience and we look forward to serving you again. Enjoy!

June 30, 2026

Dealership Rating

Employee Rating

Everything went well and on schedule and the employees (Jessica and Scott) were attentive and reliable. (Jessica and Scott) were attentive and reliable. More

by Dshebitz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

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Jun 30, 2026 -

Smythe Volvo Cars responded

We’re pleased to hear that Jessica and Scott kept your service on schedule and provided attentive, reliable support. We’re glad everything went smoothly and look forward to assisting you with your Volvo again. Enjoy!

June 24, 2026

Dealership Rating

Employee Rating

Great check-in experience and steady communication throughout the service. Jessica's customer service was excellent. Smythe noticeably improves year after year. throughout the service. Jessica's customer service was excellent. Smythe noticeably improves year after year. More

by APROFACI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 24, 2026 -

Smythe Volvo Cars responded

It’s fantastic to hear that your check-in went smoothly and that communication remained consistent throughout service. Jessica is glad her support made a difference. We’re pleased to see ongoing improvements year after year and look forward to caring for your Volvo again. Enjoy!

June 21, 2026

Dealership Rating

Employee Rating

Always thoughtful and helpful. Great team. The team does a good job solving difficult issues. Great team. The team does a good job solving difficult issues. More

by Amagedoff

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 21, 2026 -

Smythe Volvo Cars responded

We’re glad you found the team thoughtful and helpful with your Volvo XC90 service. Addressing difficult issues is something we focus on, and we’re happy the process went well. Jessica and our team appreciate you sharing your experience. Enjoy!

June 19, 2026

Dealership Rating

Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo much for your help with my Volvo More

by MRODRICK0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Patrick Mclaughlin, Justin Torain

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Jun 19, 2026 -

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 16, 2026

Dealership Rating

Employee Rating

Great service as always! And their work is trustworthy. Special shout out to Jessica for her help! And their work is trustworthy. Special shout out to Jessica for her help! More

by KMCDONALD10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2026 -

Smythe Volvo Cars responded

We’re thrilled to know our team continues to earn your trust with service on your Volvo XC90. Jessica will be delighted to hear her help made a difference. Thank you for your continued support. Enjoy!

June 14, 2026

Dealership Rating

Employee Rating

Very thorough, flexible, expert maintenance, & knowledgeable service representative. Jessica explained everything very well in layman's terms & respected my choices on which repairs to do immediat knowledgeable service representative. Jessica explained everything very well in layman's terms & respected my choices on which repairs to do immediately. More

by drwaale

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 15, 2026 -

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

Jun 14, 2026 -

drwaale responded

Thank you!

June 13, 2026

Dealership Rating

Employee Rating

Jessica is a pleasure to deal with. She is extremely knowledgeable and professional. Great experience! She is extremely knowledgeable and professional. Great experience! More

by BobbyO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 13, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your great experience with us. We’re glad Jessica’s knowledge and professionalism during your Volvo XC40 service made it such a pleasure. Enjoy!

June 13, 2026

Dealership Rating

Employee Rating

Quick and efficient. Staff were great! Accommodating, polite and friendly. Car taken care of No problems. Staff were great! Accommodating, polite and friendly. Car taken care of No problems. More

by amanda07932

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 13, 2026 -

Smythe Volvo Cars responded

It’s great to hear that your Volvo XC60 received quick and efficient service. Thank you for noting our accommodating and friendly staff. We look forward to assisting you again. Enjoy!

June 13, 2026

Dealership Rating

Employee Rating

It is always an excellent experience. Maintenance is done to perfection. Service is always excellent. Maintenance is done to perfection. Service is always excellent. More

by adriennetator

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Jun 13, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your positive experience. We’re delighted to hear our team continues to deliver precise maintenance and outstanding service on your Volvo. We appreciate your loyalty and look forward to serving you again. Enjoy!

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