Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
244 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

244 Reviews

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244 Reviews of Jessica Hermida

August 26, 2026

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Employee Rating

Shaun Hayes helped my friends as well as myself purchase our beautiful volvos. He's an all around awesome guy. More

by Viktoriagaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2026

Smythe Volvo Cars responded

Hearing that Shaun was such a supportive guide for you and your friends means a lot to our team. Enjoy every mile in your new Volvo XC60 Hybrid. Enjoy!

August 07, 2026

Dealership Rating
Employee Rating

Good dealership service experience though expensive. The parts, especially the new battery, were expensive. Jessica Hermida tried her best to make the overall expense less, from the loaner car to any ap More

by eksam
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Aug 08, 2026

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. Jessica and our team appreciate your business and hope to see you again soon! Enjoy!

August 06, 2026

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Top-notch experience at Smythe Volvo (our second purchase in the last 5y), largely thanks to Jesus Garcia's professionalism and duty of care. The entire team was also very supportive, seeking to understand o More

by <><
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jesus Garcia

Aug 06, 2026

Smythe Volvo Cars responded

After your second purchase in five years, your continued trust means a lot to our team. Jesus’s professionalism and care ensured the process was seamless. We’re glad our team could understand your needs and preferences during your purchase of your new Volvo XC90. Enjoy!

August 02, 2026

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Jesus was extremely knowledgeable and helpful. He answered all of my questions and provided me with a fair deal on my purchase. He is friendly and valued my time. More

by drjasonlevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Garcia, Justin Torain , Santiago (Finance) &amp; Moe (Delivery Specialist)

Aug 02, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience with Jesus. We’re glad he guided you through every question, offered a fair purchase and kept the process efficient. Enjoy your Volvo and we look forward to helping you again. Enjoy!

July 22, 2026

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Employee Rating

Jessica was great. Took care of everything from start to finish great experience - service and software update communication was great and kept in touch throughout the More

by Jimrer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson

Jul 22, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Jessica took care of everything from your new Volvo XC60 purchase to service and the software update. We’re glad the communication kept you informed throughout and appreciate your five-star review. Enjoy!

July 05, 2026

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My TPMS suddenly indicated low pressure so I stopped by Smythe Volvo's service department. Despite not having an appointment, Jessica didn't even hesitate to have my tire pressure checked. Thanks Jessica a More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2026

Smythe Volvo Cars responded

We’re glad you dropped by when your Volvo’s TPMS alerted you to low tire pressure without an appointment. Jessica was happy to step in and check your tires right away. Thank you for sharing your experience and we look forward to serving you again. Enjoy!

June 30, 2026

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Everything went well and on schedule and the employees (Jessica and Scott) were attentive and reliable. More

by Dshebitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jun 30, 2026

Smythe Volvo Cars responded

We’re pleased to hear that Jessica and Scott kept your service on schedule and provided attentive, reliable support. We’re glad everything went smoothly and look forward to assisting you with your Volvo again. Enjoy!

June 24, 2026

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Great check-in experience and steady communication throughout the service. Jessica's customer service was excellent. Smythe noticeably improves year after year. More

by APROFACI
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jun 24, 2026

Smythe Volvo Cars responded

It’s fantastic to hear that your check-in went smoothly and that communication remained consistent throughout service. Jessica is glad her support made a difference. We’re pleased to see ongoing improvements year after year and look forward to caring for your Volvo again. Enjoy!

June 21, 2026

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Employee Rating

Always thoughtful and helpful. Great team. The team does a good job solving difficult issues. More

by Amagedoff
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jun 21, 2026

Smythe Volvo Cars responded

We’re glad you found the team thoughtful and helpful with your Volvo XC90 service. Addressing difficult issues is something we focus on, and we’re happy the process went well. Jessica and our team appreciate you sharing your experience. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

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