Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
215 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

215 Reviews

Write a Review

215 Reviews of Jessica Matos

April 20, 2026

Dealership Rating
Employee Rating

Continue to have excellent service and a great end to end experience at Randy Marion Subaru. More

by evansjj8036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Randy Marion Subaru responded

It’s wonderful to know your Crosstrek service was exceptional from start to finish. Jessica and our team appreciate your loyalty. Thank you for trusting Subaru with your maintenance needs.

April 17, 2026

Dealership Rating
Employee Rating

Quick service. Through description of cars underbody through video. Amazingly helpful. Courteous staff. Comfortable waiting room. More

by DEB03CHA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Apr 17, 2026

Randy Marion Subaru responded

Thank you for noting our quick service and the underbody video walkthrough. We’re pleased our team’s helpful approach and the waiting room comfort stood out. We’ll share your kind words with Jessica and the rest of our staff.

April 16, 2026

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Jessica and Jacob were awesome! They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. More

by Byron
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Apr 16, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

April 15, 2026

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Aaron Rourk is the best sales associate my wife and I have ever worked with at any car dealership. We have bought numerous Subaru vehicles from him and Randy Marion Subaru. He genuinely cares about hi More

by joeniggel
Sales Price Transparency
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Recommend Dealer
Yes
Apr 15, 2026

Randy Marion Subaru responded

We’re delighted that Aaron provided such attentive support when you chose your new Subaru Outback. Your continued trust in us over the years means a lot. Thank you for sharing your experience and for the 5-star rating.

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 12, 2026

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Jess and the crew were friendly and excellent as usual. Could not have asked for a better experience ! More

by andersontg
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Recommend Dealer
Yes
Apr 12, 2026

Randy Marion Subaru responded

It’s wonderful to hear Jessica and our crew delivered excellent service for your Subaru Forester. We appreciate you sharing this experience. We look forward to taking care of you again.

April 11, 2026

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This dealership has been the best dealership I have ever worked with. I have dealt with multiple dealerships over a 30 year period. They are friendly not pushy and service department is great. More

by Matt
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Trade-in Experience
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Recommend Dealer
Yes
Apr 11, 2026

Randy Marion Subaru responded

We’re honored to be the best dealership you’ve worked with over your 30-year experience. It’s great to know our friendly, no-pressure approach and service department stood out to you. Enjoy your new Subaru Outback and feel free to reach out to Brian if we can help again.

April 10, 2026

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As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria More

by ALLENL.HOFFER
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2026

Randy Marion Subaru responded

We appreciate your strong endorsement and are delighted Jacob and Keeley ensured your Ram 1500 maintenance visit felt prioritized. It’s great to know the sales team offered the same respectful treatment. Feel free to let us know whenever you need assistance again.

April 08, 2026

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Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jacob McMillen

Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

April 04, 2026

Dealership Rating
Employee Rating

Jess was very efficient and explained everything She is a real access to Randy Marion Sabaru! More

by hopedaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Mergen

Apr 04, 2026

Randy Marion Subaru responded

It’s wonderful to hear that Jessica guided you through every step of your Subaru Forester service. Thank you for sharing your experience and for choosing us. We look forward to assisting you again.

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