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Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
199 Reviews
4.9

199 Reviews

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199 Reviews of Jacob McMillen

October 02, 2026

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Employee Rating

Jacob did an excellent job keeping me informed of the service. He asked me if I wanted a state inspection which I needed to renew my registration. He saved me time in including this service. I am very pl More

by rainaldib
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Yes
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Oct 02, 2026

Randy Marion Subaru responded

Our service department takes pride in delivering clear updates and proactive recommendations. We’re glad Jacob could include the state inspection for your Subaru Crosstrek and help you renew your registration in one trip.

October 02, 2026

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This is a well organized dealership with lots of systems in place and great communication More

by AREALTYPRO
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Yes
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Oct 02, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 02, 2026

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I already completed this in the previous comments, please look back at what was said More

by AREALTYPRO
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Yes
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Oct 02, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

October 02, 2026

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Always very helpful. Great service and work done on my ascent was completed than expected. More

by ulbergs94
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Yes
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Oct 02, 2026

Randy Marion Subaru responded

We’re glad we could complete the service on your Ascent ahead of schedule and that you found our team so helpful. Your positive feedback and five-star rating mean a great deal to us.

September 24, 2026

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Jacob was great to work with - good communication - kept me informed on the progress of the service work. Completed work on time / as promised. Comfortable waiting area. More

by CPICKERING0
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Recommend Dealer
Yes
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Sep 24, 2026

Randy Marion Subaru responded

Your note about Jacob’s clear communication during your Subaru Crosstrek service reflects our team’s commitment to keeping you informed. Knowing you felt the service was completed as promised and our waiting area met your needs means a great deal to us.

September 23, 2026

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Jacob was very helpful and knowledgeable. On time, quick check in and I was back on the road within an hour. More

by totonc
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Recommend Dealer
Yes
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Sep 23, 2026

Randy Marion Subaru responded

Knowing that Jacob’s expertise and our quick check-in got your Crosstrek back on the road within an hour is rewarding. Your praise means a lot to our service department.

September 19, 2026

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The service and sales teams have been very courteous and helpful. I certainly will tell my friends, thank you More

by TGDYERSR
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Recommend Dealer
Yes

Other Employees Tagged: Brian Fogarty, Adam Burke, Josh Elliott, Tim Lawson

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Sep 19, 2026

Randy Marion Subaru responded

Knowing our service and sales teams offered such attentive support is truly rewarding. We appreciate you spreading the word to your friends and look forward to assisting you again.

September 16, 2026

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nothing to say that was not asked as a question. great service working with Jacob. More

by LJP0
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Recommend Dealer
Yes
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Sep 16, 2026

Randy Marion Subaru responded

Knowing Jacob’s careful questions addressed all your concerns means a lot to our service team. We’re glad you had a great experience with him during your Subaru Outback service.

September 14, 2026

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Very clean and well run. Multiple service advisors available. Very knowledgeable and polite and well run More

by Sledgeb1
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Recommend Dealer
Yes
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Sep 14, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and your feedback. We’re glad you found our facility clean and our advisors knowledgeable and courteous during your Subaru Crosstrek Hybrid service.

September 08, 2026

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Employee Rating

Jacob is the absolute best! He makes sure any issues are resolved the way he would like the job done if he were the customer, just to make sure I stay a vey happy happy custome More

by ahill18
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2026

Randy Marion Subaru responded

Your praise of Jacob’s customer-first approach highlights our service team’s commitment to quality care. Knowing you can trust him with your Crosstrek maintenance means a lot to our team. Thank you for the five-star rating.

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