Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
204 Reviews
4.9

204 Reviews

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204 Reviews of Jacob McMillen

October 23, 2026

Dealership Rating
Employee Rating

Unfortunately my last visit was not good. I was told that my battery was dead, even though the car starts and works fine. Apparently Subaru changed the specs for the battery rating in my car More

by evg2000
Service Price Transparency
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Recommend Dealer
No

October 12, 2026

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Excellent service, employees were helpful and efficient. They explained future service repair suggestions. Quick turn around which was appreciated, More

by distabile.cf
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 12, 2026

Randy Marion Subaru responded

Your mention of our team explaining future repair suggestions highlights how we aim to keep you informed. Our team is pleased we could complete the service on your Crosstrek quickly and offer clear maintenance guidance. Knowing you appreciated the turnaround and suggestions means a lot to our service department.

October 12, 2026

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Service department exceeded my expectations. Polite and fast service. I will be back soon for more. More

by ROB@SONDERWERKS.COM
Service Price Transparency
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Recommend Dealer
Yes
Oct 12, 2026

Randy Marion Subaru responded

Knowing that our service on your Ford exceeded your expectations and that you found us polite and efficient means a lot to our service team. We look forward to serving you again soon.

October 11, 2026

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Excellent service center. Very efficient and on time. I would go back again. Thank you. More

by cheryl43
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Recommend Dealer
Yes
Oct 11, 2026

Randy Marion Subaru responded

We’re glad the service on your Subaru Forester was efficient and prompt. Hearing you’d return means a lot to our service department.

October 10, 2026

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Randy Marion Subaru’s service department did a great job with my vehicle, and I appreciate that they stand behind their work. They may be more expensive than some other shops, but the quality of service and More

by nicolas.bennett
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jessica Matos

Oct 10, 2026

Randy Marion Subaru responded

Knowing that our dedication to high-quality service and standing behind our work gives you peace of mind means a lot to our service department. It was a pleasure caring for your Subaru Outback, and we appreciate your recommendation to those seeking a team that takes pride in their work.

October 02, 2026

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Jacob did an excellent job keeping me informed of the service. He asked me if I wanted a state inspection which I needed to renew my registration. He saved me time in including this service. I am very pl More

by rainaldib
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Randy Marion Subaru responded

Our service department takes pride in delivering clear updates and proactive recommendations. We’re glad Jacob could include the state inspection for your Subaru Crosstrek and help you renew your registration in one trip.

October 02, 2026

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Employee Rating

This is a well organized dealership with lots of systems in place and great communication More

by AREALTYPRO
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Recommend Dealer
Yes
Oct 02, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 02, 2026

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Employee Rating

I already completed this in the previous comments, please look back at what was said More

by AREALTYPRO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 02, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

October 02, 2026

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Employee Rating

Always very helpful. Great service and work done on my ascent was completed than expected. More

by ulbergs94
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Randy Marion Subaru responded

We’re glad we could complete the service on your Ascent ahead of schedule and that you found our team so helpful. Your positive feedback and five-star rating mean a great deal to us.

September 24, 2026

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Employee Rating

Jacob was great to work with - good communication - kept me informed on the progress of the service work. Completed work on time / as promised. Comfortable waiting area. More

by CPICKERING0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2026

Randy Marion Subaru responded

Your note about Jacob’s clear communication during your Subaru Crosstrek service reflects our team’s commitment to keeping you informed. Knowing you felt the service was completed as promised and our waiting area met your needs means a great deal to us.

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