Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
162 Reviews
4.9

162 Reviews

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162 Reviews of Jacob McMillen

May 03, 2026

Dealership Rating
Employee Rating

Mark Wilburn is the reason I continue to return to Randy Marion Subaru for all my service. More

by altp55
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

May 03, 2026

Randy Marion Subaru responded

We appreciate your 5-star review and are thrilled Mark keeps earning your trust. We look forward to providing outstanding care for your Subaru Crosstrek on your next visit.

April 29, 2026

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Randy Marion Subaru service dept is the best. Jess is my go to but when she is away, Jacob steps up. A+++ More

by Janis P
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Apr 29, 2026

Randy Marion Subaru responded

We’re delighted to hear that our Subaru Crosstrek service met your expectations and that Jessica and Jacob could assist you. We’re here to help keep your Crosstrek in top condition.

April 25, 2026

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Excellent service. Jacob was easy to work with and kept me informed about my car as I was from out of town. More

by SC28051
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Recommend Dealer
Yes
Apr 26, 2026

Randy Marion Subaru responded

We’re glad Jacob made your service visit smooth and kept you updated while you were out of town. Thank you for trusting us with your Subaru Outback.

April 22, 2026

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Always friendly and courteous. Service is fast and updates me frequently. Glad I was given a car to drive since it was a little longer service. More

by patriciabryant9105
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Recommend Dealer
Yes
Apr 22, 2026

Randy Marion Subaru responded

Your kind words about our courteous team and prompt service mean a lot. We’re glad the frequent updates and loaner vehicle made your Forester service more convenient. Thanks for the five-star rating, and we look forward to your next visit.

April 18, 2026

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I called Jacob to setup my NC Safety Inspection for the afternoon. He said just come in before 5pm and we should be able to get it done. I got there about 4pm and was in and out within 20 minutes. Just so More

by david.lawrence1969
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2026

Randy Marion Subaru responded

Thanks for sharing your experience with your NC Safety Inspection on your Subaru Crosstrek. Jacob and our inspection specialists are pleased they could see you at 4 p.m. and complete the check in about 20 minutes. We appreciate your trust and look forward to helping you again.

April 16, 2026

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Jessica and Jacob were awesome! They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. More

by Byron
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Apr 16, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 10, 2026

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As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria More

by ALLENL.HOFFER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Jessica Matos , Brian.

Apr 10, 2026

Randy Marion Subaru responded

We appreciate your strong endorsement and are delighted Jacob and Keeley ensured your Ram 1500 maintenance visit felt prioritized. It’s great to know the sales team offered the same respectful treatment. Feel free to let us know whenever you need assistance again.

April 08, 2026

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Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jessica Matos

Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

March 27, 2026

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Employee Rating

I arrived just before my appointment time and Jacob greeted me by my name. My service was completed within 30 minutes. Mark and Jacob provide the best customer service experience every visit. Informati More

by david.lawrence1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Mar 27, 2026

Randy Marion Subaru responded

It’s wonderful that Jacob greeted you by name and that your Subaru Crosstrek service wrapped up so quickly. We’re pleased Mark and Jacob continue to provide smooth, informative assistance. Thank you for trusting us with your Crosstrek.

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