Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Jacob McMillen

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
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Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 10, 2026

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As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria More

by ALLENL.HOFFER
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Jessica Matos , Brian.

Apr 10, 2026

Randy Marion Subaru responded

We appreciate your strong endorsement and are delighted Jacob and Keeley ensured your Ram 1500 maintenance visit felt prioritized. It’s great to know the sales team offered the same respectful treatment. Feel free to let us know whenever you need assistance again.

April 08, 2026

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Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jessica Matos

Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

March 27, 2026

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I arrived just before my appointment time and Jacob greeted me by my name. My service was completed within 30 minutes. Mark and Jacob provide the best customer service experience every visit. Informati More

by david.lawrence1969
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Mar 27, 2026

Randy Marion Subaru responded

It’s wonderful that Jacob greeted you by name and that your Subaru Crosstrek service wrapped up so quickly. We’re pleased Mark and Jacob continue to provide smooth, informative assistance. Thank you for trusting us with your Crosstrek.

March 16, 2026

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Everyone in the service dept. was friendly and knowledgeable. You can tell they work well as a team. The service writer, Jacob, kept me informed frequently. They even sent a video More

by EDDIE_DONNA
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Recommend Dealer
Yes

Other Employees Tagged: Kat or Kate in the service dept

Mar 16, 2026

Randy Marion Subaru responded

It’s wonderful to know our service team delivered friendly, knowledgeable care and worked together smoothly on your Subaru Outback. Jacob enjoyed keeping you informed, and we’re happy the repair video gave clear insight into the work done. Thank you for your kind review.

March 16, 2026

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I’ve always had a great time with the service reps at Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the c More

by RISHI23289
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos

Mar 16, 2026

Randy Marion Subaru responded

Thank you for highlighting Jessica’s clear check-in process and honest cost estimates for your Subaru Forester. We’re glad the loaner car was ready right away and the timeline met your expectations. We appreciate your recommendation and look forward to helping with any future service needs.

March 15, 2026

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Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
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Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 14, 2026

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Excellent service, quick turnaround and great personnel. Our first time and we will continue to come for all our services. More

by AUGSBURG63
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Recommend Dealer
Yes
Mar 14, 2026

Randy Marion Subaru responded

Thank you for choosing our service team for your first Subaru visit. We’re glad the process was efficient and our staff made a strong impression. We look forward to assisting with all your future maintenance needs.

March 14, 2026

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Aaron took great care of me! ! He was both courteous and efficient. He and the service department analyzed and corrected the problem and had me on my way in no time! More

by billxspeight
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness , Joe (service technician)

Mar 14, 2026

Randy Marion Subaru responded

It’s great to hear Aaron and our service department diagnosed and corrected the issue on your Subaru Crosstrek so efficiently. We’re pleased to have you back behind the wheel promptly. Thank you for sharing your experience, and we look forward to assisting you again.

March 13, 2026

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Salespeople are friendly and very helpful. Service writers are awesome Would recommend ya’ll to friends and family More

by jhess89
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Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Randy Marion Subaru responded

Thanks for sharing your thoughts about your experience with Randy Marion Subaru. Jacob and our service team appreciate your business and hope to see you again soon!

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