Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
173 Reviews
4.9

173 Reviews

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173 Reviews of Jacob McMillen

July 05, 2026

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Employee Rating

Everyone was very nice and helpful during the visit. They listened and answered all my questions. More

by vwood914
Service Price Transparency
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Recommend Dealer
Yes
Jul 05, 2026

Randy Marion Subaru responded

Jacob and our service team appreciate your kind review of your Subaru Forester visit. We’re glad everyone listened carefully and answered all your questions. We look forward to assisting you again.

July 03, 2026

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Outstanding service team! We have leased a couple of cars from them and they always deliver. More

by rrbaker540
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Recommend Dealer
Yes
Jul 03, 2026

Randy Marion Subaru responded

It’s wonderful to know our service team consistently meets your expectations. We’re glad your Subaru Forester received outstanding care and that your leasing experiences have been so positive. We look forward to assisting you again whenever you need us.

June 26, 2026

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We were very happy with the service and support and will come back to this dealer again. More

by jjpyke1
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Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Gabe Williams

Jun 26, 2026

Randy Marion Subaru responded

We’re thrilled our service and support met your expectations and your Subaru experience went smoothly. We look forward to seeing you again.

June 24, 2026

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Completed work within a reasonable amount of time. Employees were very courteous and very knowledgable. More

by howardc_45
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Recommend Dealer
Yes
Jun 24, 2026

Randy Marion Subaru responded

Delighted to hear your Subaru Forester service was completed promptly and that our team was courteous and knowledgeable. Jacob will be pleased to know his efforts made a difference. We look forward to assisting you again.

June 24, 2026

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Completed continued service work sooner than I expected, Jacob explained everything completely very satisfied with the visit. More

by ctcwilson
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Recommend Dealer
Yes
Jun 24, 2026

Randy Marion Subaru responded

What a pleasure to hear Jacob wrapped up your Outback’s service ahead of schedule and walked you through every detail. We’re glad you left the visit feeling well informed and satisfied. Thanks for sharing your experience, and we look forward to assisting you again.

June 15, 2026

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Highly overpriced for the service my vehicle needed. I will be looking to sell my 2013 WRX for next to nothing in order to by another beater to get back and forth to work. Love this car but can no longe More

by lewellen46
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Recommend Dealer
Yes
Jun 17, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 12, 2026

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Great sales associate! Nice selection of vehicles. The service department did a great job with the repairs. I would definitely recommend this dealership. More

by mudpuppy60
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk

Jun 12, 2026

Randy Marion Subaru responded

We appreciate you noting the helpful sales team and our vehicle lineup. It’s great to know our service group took good care of your Jeep repairs. Thank you for recommending us, and we look forward to helping you again.

May 19, 2026

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Randy Marion’s Subaru dealership is fill of a friendly, witty, knowledgeable and attentive group of people. I felt taken care of from start to finish. I especially valued the desire from everyone that help More

by Clara
Sales Price Transparency
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Recommend Dealer
Yes
May 19, 2026

Randy Marion Subaru responded

We’re thrilled to hear our attentive crew helped you find a Toyota RAV4 that feels just right. It’s wonderful to know you felt supported throughout the process and confident in our team’s care of you and your vehicle. Thank you for recommending us so highly.

May 19, 2026

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Always kind and caring customer service. They were willing to take me in for an oil change right away instead of make an appointment for me. I was pretty surprised that I did not need to wai More

by getthatjob910
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Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson, Aaron Forness

May 19, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 07, 2026

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Was a very quick oil change. In and out very quickly. Also very nice people. More

by dan.verley
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Randy Marion Subaru responded

Thanks for noting how smoothly the oil change on your Subaru Forester went and for recognizing our friendly team. We’re glad you were in and out quickly. We look forward to helping with any future service.

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