Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
177 Reviews
4.9

177 Reviews

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177 Reviews of Jacob McMillen

July 21, 2026

Dealership Rating
Employee Rating

The people here are very friendly and professional. I was kept apprised of progress every step of the way. The waiting area is kept very clean and organized. Very good experience! More

by idrev666
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 21, 2026

Randy Marion Subaru responded

It’s great to hear our team kept you updated and made your visit so comfortable. We’re glad the waiting area was clean and organized for you. Thank you for trusting us with your Subaru Forester.

July 19, 2026

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Quick service, good people and reasonable prices. It was easy to schedule a time to come in. More

by CES9705
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Jul 19, 2026

Randy Marion Subaru responded

Thank you for choosing us for your Subaru Outback service. We’re glad scheduling was simple, our staff was friendly, and you found the prices reasonable. We look forward to helping you again.

July 19, 2026

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Employee Rating

Very efficient. Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks More

by swonuke
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness

Jul 19, 2026

Randy Marion Subaru responded

Thank you for letting us know the Forester service was efficient and that our courtesy and workmanship stood out. Keeping you informed is important to us and we’re pleased it made a difference. We look forward to helping with your Subaru needs again.

July 15, 2026

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Always professional and so helpful. Go the extra mile to help customer. Smiling and knowledgeable. Makes us feel welcome and they know what they’re doing. More

by pamwarner36912
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Recommend Dealer
Yes
Jul 15, 2026

Randy Marion Subaru responded

Thank you for highlighting Jacob and our team’s professional and knowledgeable service on your Subaru Outback. We’re pleased our efforts to go the extra mile and offer a warm welcome stood out. We look forward to caring for your Outback on your next visit.

July 05, 2026

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Everyone was very nice and helpful during the visit. They listened and answered all my questions. More

by vwood914
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Recommend Dealer
Yes
Jul 05, 2026

Randy Marion Subaru responded

Jacob and our service team appreciate your kind review of your Subaru Forester visit. We’re glad everyone listened carefully and answered all your questions. We look forward to assisting you again.

July 03, 2026

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Outstanding service team! We have leased a couple of cars from them and they always deliver. More

by rrbaker540
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Recommend Dealer
Yes
Jul 03, 2026

Randy Marion Subaru responded

It’s wonderful to know our service team consistently meets your expectations. We’re glad your Subaru Forester received outstanding care and that your leasing experiences have been so positive. We look forward to assisting you again whenever you need us.

June 26, 2026

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Employee Rating

We were very happy with the service and support and will come back to this dealer again. More

by jjpyke1
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Gabe Williams

Jun 26, 2026

Randy Marion Subaru responded

We’re thrilled our service and support met your expectations and your Subaru experience went smoothly. We look forward to seeing you again.

June 24, 2026

Dealership Rating
Employee Rating

Completed work within a reasonable amount of time. Employees were very courteous and very knowledgable. More

by howardc_45
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Randy Marion Subaru responded

Delighted to hear your Subaru Forester service was completed promptly and that our team was courteous and knowledgeable. Jacob will be pleased to know his efforts made a difference. We look forward to assisting you again.

June 24, 2026

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Employee Rating

Completed continued service work sooner than I expected, Jacob explained everything completely very satisfied with the visit. More

by ctcwilson
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2026

Randy Marion Subaru responded

What a pleasure to hear Jacob wrapped up your Outback’s service ahead of schedule and walked you through every detail. We’re glad you left the visit feeling well informed and satisfied. Thanks for sharing your experience, and we look forward to assisting you again.

June 15, 2026

Dealership Rating
Employee Rating

Highly overpriced for the service my vehicle needed. I will be looking to sell my 2013 WRX for next to nothing in order to by another beater to get back and forth to work. Love this car but can no longe More

by lewellen46
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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