Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
187 Reviews
4.9

187 Reviews

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187 Reviews of Jacob McMillen

August 23, 2026

Dealership Rating
Employee Rating

The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
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Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 20, 2026

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I’ve come here for years now with my 2014 subaru and never had any issues. I don’t know much about cars but they are always so kind and understanding and help me understand without making it complicated More

by peachyromance
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Aug 20, 2026

Randy Marion Subaru responded

Hearing that you’ve had worry-free visits for years means a lot to our service department. It’s rewarding to know our clear explanations helped you understand the service on your Forester. We’re delighted that Mark continues to be your go-to at our dealership.

August 19, 2026

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Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Carson Fogarty

Aug 20, 2026

Randy Marion Subaru responded

Knowing that our service department has consistently provided the attention and care you and your Subaru Outback deserve means a lot to our team. Thank you for continuing to trust us with your Outback, and we look forward to your next service visit.

August 18, 2026

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Seamless and efficient! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! More

by catmikecole
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Ritz

Aug 18, 2026

Randy Marion Subaru responded

It’s rewarding to know your service visit went smoothly and without hassle. Hearing that Jacob was sincere and supportive means a lot to us. Our team is pleased we could help you purchase your next Subaru during your service appointment.

August 15, 2026

Dealership Rating
Employee Rating

Clear description of what was going to be worked on and completed in a timely fashion More

by vce1734
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 15, 2026

Randy Marion Subaru responded

Knowing that our clear explanation of the work and quick completion during your Ascent’s service met your expectations means a lot to our service department. Thank you for the five-star rating.

August 14, 2026

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Everyone at the dealership is a pleasure to work with. From the service department to the sales department very employee is courteous and professional. More

by rennphyllis
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Kevin Wingler

Aug 14, 2026

Randy Marion Subaru responded

Your praise of our team’s welcoming professionalism across sales and service is truly rewarding. We hope you’re enjoying your new Subaru Forester.

August 10, 2026

Dealership Rating
Employee Rating

Staff was very friendly, professional, and knowledgeable. Car was in and out quickly. Love going to Subaru on river highway More

by onesugarft
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 10, 2026

Randy Marion Subaru responded

Attentive, knowledgeable service is at the heart of how our service department operates. Hearing that our team came across as friendly and professional and that your Subaru Ascent was in and out quickly is truly gratifying. It’s wonderful you enjoy visiting our River Highway location.

August 07, 2026

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Employee Rating

Yesterday was our first service ever here. Jacob was very polite, professional, nice, and explained our two updates. We were very impressed with this Subaru dealership and Jacob. I love our fi More

by LoveMySubieOutback💙
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

Randy Marion Subaru responded

Your praise for Jacob’s clear explanations of the updates means a lot to our service department. We’re pleased the service on your Outback left such a positive impression.

August 04, 2026

Dealership Rating
Employee Rating

First time at this service center and it was excellent. Thanks Jacob and tech team for getting my A/C running again! More

by SARAJLEMASTER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 04, 2026

Randy Marion Subaru responded

Knowing your first visit to our service department was excellent means a lot to our team. Jacob and our tech team are pleased we could get your Forester’s A/C running again.

August 03, 2026

Dealership Rating
Employee Rating

True customer caring, and car running great. Thank you Jacob, and Randy Marion service department. More

by PERKY317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Randy Marion Subaru responded

It’s fantastic to know that your Subaru Forester is running great and that Jacob provided exceptional care. If there’s anything else you need, please let us know.

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