Matt Bukowski

managers are worse then managers in used car dealerships, I am not sure if owner is aware of mangers shady practices, dealership not recommended at all, very, very bad experience, Salesman Lee was honest I am not sure if owner is aware of mangers shady practices, dealership not recommended at all, very, very bad experience, Salesman Lee was honest but Ray and Matt ? took advantage and not being honest especially Ray Jerry can do better if desires More

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Huge thank you to the whole Jerrys Toyota sales team. The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finis The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finish. I was referred to you and your loyal customer service base is why I chose you! Ray the finance manager was very patient and kind. Never once felt pressured from the time I got there til the time I left and I love that. ⭐️⭐️⭐️⭐️⭐️ More

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I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More

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Jon Lefko and his staff are first class! Thank you for providing us opportunity and pricing that allowed us to purchase our new Limited Grand Highlander. We were able to secure an extended w Thank you for providing us opportunity and pricing that allowed us to purchase our new Limited Grand Highlander. We were able to secure an extended warranty, which would not have been obtainable within our budget if we went to ANY of the surrounding dealerships. Your sales team was fast and courteous. The whole process took just a short visit. While other dealerships are taking full advantage of supply chain issues and adding $$$$ in "Market Adjustment" fees, Jerry's Toyota provided the best pricing without sacrificing quality of service. I literally drove right past another Toyota Dealership on the way to Jerry's and saved thousands of dollars. More

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Absolutely despicable human beings. Matt and his team epitomize sleazy car salesmen. His business practices are unethical and alarming. It would be wise for Toyota corporate to investig Matt and his team epitomize sleazy car salesmen. His business practices are unethical and alarming. It would be wise for Toyota corporate to investigate this dealership and most specifically Matt. I would caution anyone to stay away from this dealership. More

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I don't believe I've ever got on a business website and left a bad review until now . Read along everyone. I'm interested in buying a new 4 runner . My wife and I went to jerrys so we could test drive and left a bad review until now . Read along everyone. I'm interested in buying a new 4 runner . My wife and I went to jerrys so we could test drive and make sure it's what we wanted . After the drive we went in with salesman , we talked numbers and they hit me with some xx 64,000 otd price which I said no . 30 seconds later it was 56k but we went home as it was late and I was done for the evening. The salesman and i stayed in contact and he asked me what I had decided . Honestly enough I told him I need to be at 54k otd and if it can't happen I will understand and let's not waste each other's time. He then proceeded to ask when I wanted to come in . The wife and I came in shortly after opening on labor day morning . I was denied the 54k and also the original 56k was off the table as well ..... our time was wasted and I was highly annoyed as I kept it completely transparent with the salesman the entire time just to be drug in there on my only day off to be slapped in the face . I angrily reminded them it was a prime example of why car salesman are hated. They didn't deserve my money, they don't deserve yours either . More

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Title: A Disastrous Experience: A Scathing Review of Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. A Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. As a loyal customer who has owned multiple Toyota vehicles, I expected a certain level of professionalism, competence, and customer care. However, my experience was nothing short of a nightmare. From the lackluster communication to the subpar quality of work, Toyota's service department failed to meet even the most basic expectations. Allow me to share the details of my ordeal, which will undoubtedly make you think twice before entrusting your vehicle to their care. 1. Incompetent Technicians: The service department at Toyota demonstrated a shocking lack of expertise and skill in diagnosing and repairing my vehicle. After reporting an issue with my car's engine, they misdiagnosed the problem not once, but twice! This resulted in unnecessary repairs and additional expenses. Moreover, when they finally identified the correct issue, it took an exorbitant amount of time for them to complete the repairs. It felt as if their technicians lacked the necessary knowledge and experience to handle the most basic problems efficiently. 2. Poor Communication: Clear and timely communication is a fundamental aspect of any service department, but Toyota's service department seemed to be oblivious to this fact. Throughout the entire process, I had to make countless calls and send numerous emails just to get updates on the progress of my repairs. Even then, the responses were vague, inconsistent, and often failed to address my concerns adequately. This lack of transparency and poor communication left me feeling neglected and frustrated. 3. Unreasonably High Prices: Toyota's service department seems to have an inflated sense of self-worth when it comes to pricing. The cost of even the most routine maintenance and repairs was exorbitant. I was charged significantly higher prices compared to independent repair shops for the same services or parts. The lack of transparency in pricing further deepened my dissatisfaction, as it seemed they were taking advantage of their customers' trust in the brand rather than providing fair and competitive pricing. 4. Lack of Customer Care: One of the most disappointing aspects of my experience was the utter lack of customer care and consideration displayed by Toyota's service department. The staff seemed disinterested and indifferent towards my concerns and complaints. They failed to take responsibility for their mistakes, offering no apologies or attempts to rectify the situation. It was evident that my satisfaction as a customer was not a priority to them, which is a grave disservice to the Toyota brand. 5. Unsanitary Facilities: In addition to the service department's incompetence and disregard for customer care, the conditions of their facilities were shockingly unsanitary. The waiting area was unkempt, dirty, and disorganized, with no visible efforts made to maintain a clean and comfortable environment for customers. This lack of basic hygiene and cleanliness standards is both unprofessional and disrespectful to those who entrust their valuable vehicles to their care. Conclusion: My experience with Toyota's service department was nothing short of a catastrophe. From their incompetent technicians to their poor communication, unreasonably high prices, lack of customer care, and unsanitary facilities, it is clear that they have a long way to go in meeting customer expectations. As a long-time Toyota owner, I am deeply disappointed and disillusioned by this experience. I strongly advise potential customers to explore alternative service options where professionalism, competence, and customer satisfaction are given the importance they deserve. 1. Neal Hillenburg (Service Manger)2. Matt J. Bukowski (General Manager) 3. Amanda (Service Tech) 4. Joe Kramer (The NO-Last name guy) was in the office with Neal. More

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I bought a used car from Jerry’s. They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to co They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to complete the promised repair. Very disappointing. The customer service has been awful. They will not respond to my communication and have dropped the ball. I will not buy another car there and encourage others to shop elsewhere. More

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Everyone at the dealership was very nice, polite and helpful. Also everyone was very professional and knowledgeable in their area of this process helpful. Also everyone was very professional and knowledgeable in their area of this process More

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A terrible experience, today August 10, my husband went to leave his vehicle for maintenance and I asked him to help me park my vehicle because we are going to travel in my vehicle after leaving his at the to leave his vehicle for maintenance and I asked him to help me park my vehicle because we are going to travel in my vehicle after leaving his at the dealer. While he was trying to park the car, an employee Matt Bukowski suddenly came out, approached him and began to yell, insult, humiliate, make bad racist and discriminatory comments, what rude people they hire. Without a doubt I will talk to my lawyer to advise us and sue this employee for mistreatment, we are honest and hardworking people who know our rights and we are going to take legal action. We don't deserve this. More

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