Jessica Montoya | Page 2

I was kicked out of the service area by Jessica Smith Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at this location for approximately 10 years and I never had to make an appointment. I asked questions and was told three times to leave. Below is what I posted on Facebook about my experience. I will not buy or have a car serviced by Jerry's Toyota again I my life. Wow For over 10 years I have got my car serviced at Jerry's Toyota out side of Baltimore. I go there on Saturday - no appointment. I just go up and wait for the service. Today I went to get it serviced like normal. I was told they full and I need an appointment to service have my car serviced. I told the service person I never needed an appointment in the past. I was told it was a change in policy. I expressed my disappointment. I went in the office to ask about it. And I was told this was alway been the policy. Really? I was NEVER!!! Told this not have I had my car service on any day put Saturday. A policy is only a policy if is the practiced. We were talking I was accused of shouting. I told Ruanne Williams that I was not shouting. But I understand how folks can be afraid of a 6'6" man. I had to address this all my life. I was just trying to understand this change. And I needed to get my service history. I told Ruann Williams, she appeared to be getting upset. She want me to seat down. I told her that was okay. I made sure that I was not in her personal space. Another lady Jessica Smithson (service manager) was listening and asked me to step in her office so she can give me the car's service history records. Ms Smithson printed my records and also states this was there policy. As I told her that I NEVER needed appointment before. And a policy that has never been practiced in the past is not a policy. She said here is your record. Can you leave. I am posting this for all in the Baltimore area to know how I was treated. This will be the last time I come here. And I want everyone to know about the terrible interpersonal skill that Jessica Smithson and Ruanne Williams I will take my business somewhere else and I hope that everyone else does the same. More

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DON'T TRUST THIS STEALERSHIP; WORST IN THE AREA!!!! My father bought his Camry here brand new and currently has about 90k on his odometer. This dealership can't even do oil changes right they stripped t My father bought his Camry here brand new and currently has about 90k on his odometer. This dealership can't even do oil changes right they stripped the oil pan and now they are trying to charge my father the costs $1000+ dollars. Extremely corrupt business practices; this isn't even the first time they messed the car up; the first time was the transmission when it was still under warranty and I had to go and fight for him to be able to get a loaner because this terrible dealership weren't even going to give him a loaner. Currently filed a BBB report against this stealership and I'm willing to go through litigation against such corrupt practices. My father is 64 years old; a senior citizen that cannot speak english all that well, for people to take advantage of such people.... This is all on their heads; I wish nothing but terrible things to these scam artists. STAY AWAY; this is the worst place I've ever seen. More

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Great Service The low tire pressure light was on. Holly greeted me and explained what it meant along with how it would be fixed. She also assured me that there wa The low tire pressure light was on. Holly greeted me and explained what it meant along with how it would be fixed. She also assured me that there was nothing to worry about. It's probably the cold weather and that's what it was. Thank you More

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Didn't Find or Fix The Real Problem Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After I got home, I found a bulge on the sidewall that apparently had been overlooked by the repair person. They also found no source for the metallic sound. I called the service department and found that Jerry's did not stock the Toyo tire and that it would have to be ordered. But, before the order could be placed, I would have to appear in person with my credit card. They would not take the card info over the phone. I contacted another Toyota dealer who ordered the tire without my even having to provide a credit card in advance. The other dealer also found the source of the metallic sounds. Embedded in the tire was a 7" metal spike that somehow was overlooked by Jerry's person! Th More

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Tricked me into paying more with multiple contracts I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Je I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Jerry's Toyota came out the cheapest in the area,With my email in hand,I arrived there around 8 pm on a wednesday evening and asked to speak with the internet sales guy,he came and greeted me and passed me on to an another sales man (fletcher) ones we sat down to do the deal he said that he couldn't do this deal at this price ($25,807.00) that the internet sales man emailed me earlier that same evening.So,here we go and we start negotiating the deal which i didn't want to do because i wanted the deal that the internet department gave me.So, back and fourth 40 minutes later they gave me the same internet deal if i bought the van that evening,I said I can not buy today but we can do the paper work and I will put a deposit on my credit card ,he said that was fine .I was happy ,now Its almost 9pm time for them to close so they start rushing me,Now its time for the finance guy to finish the deal after selling me other warranties and other stuff.So, i bought the warranty ($2200) and i financed the van threw Toyota Finance.I don't know what these guys did i ended up paying $1800 more than my negotiated price.I only caught that today when i was filing all the paper work,I said to my self after calculating the numbers this makes no sense I was charged $1800 more than i should have.So, stopped by the dealership this morning and spoke with the finance lady,she said talk to the sales man.I called the sales man aside and told him what had happen and he chuckled and brushed me off and walked away.So, then i called Toyota company and expressed my concern and I have not heard back from the dealership....note to Toyota and the dealership if your customers are taking the time to write these long complaints you should be concern,especially when customer like me ( Who traded in a 2007 Toyota van for a 2014 Toyota van and just bought another high end Toyota Brand Truck Lexus GX460 for $60,000) spent an hour of his time writing this and believe me I'm not done i will also post this on other blogs . More

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