Jessie Schumacher | Page 15

Hassle Free Was able to quickly drop my vehicle off for service, continue on my day, and pick it up later in the day at my convenience. Was able to quickly drop my vehicle off for service, continue on my day, and pick it up later in the day at my convenience. More

by JDenk Verified Customer Verified Customer

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18 raptor This particular Ford dealership is the only one I work with. They understand when I'm upset and work with me. My truck will never know another dealer. This particular Ford dealership is the only one I work with. They understand when I'm upset and work with me. My truck will never know another dealer. Jesse is a top notch manager and her team is also. A person can get mad about the amount of recalls for an 80k truck but I figure the more time the truck gets seen by the dealer means when the warranty is up maybe it will be ok . Lol. More

by sharsanchez Verified Customer Verified Customer

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I was pleased with how quick the visit was. I arrived early and they accommodated me. The visit took less time than I thought it would. I was done in less than an hour. I arrived early and they accommodated me. The visit took less time than I thought it would. I was done in less than an hour. More

by sljc Verified Customer Verified Customer

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Great service ... but the one glitch is no emissions testing. I understand that it would jam up the works. But there is that whole thing where people with vehicles ... but the one glitch is no emissions testing. I understand that it would jam up the works. But there is that whole thing where people with vehicles have to comply with the Clean Air Act. Which sucks, because now I have to make a separate trip to a place that does emissions testing. More

by miss.morgan Verified Customer Verified Customer

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warrenty work My car came in for warrenty work because the drivers side auto power seat was no longer working. I called the night before and they were able to get My car came in for warrenty work because the drivers side auto power seat was no longer working. I called the night before and they were able to get it in the next day. Wpuld have been nice to have a loaner car though. More

by asimmerman Verified Customer Verified Customer

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Frustrated customer Poor customer service with rep each time I spoke with Caleb I had to escalate to a manager because of lack of communication. Just frustrating Poor customer service with rep each time I spoke with Caleb I had to escalate to a manager because of lack of communication. Just frustrating More

by Chloe Verified Customer Verified Customer

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Great job by all involved Was pleased with expedient service. Performed oil change, replaced tires and balanced...all in great time. Staff was personable and very friendly. Was pleased with expedient service. Performed oil change, replaced tires and balanced...all in great time. Staff was personable and very friendly. Would recommend to anybody. More

by Daniel J Verified Customer Verified Customer

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Always the Best We have been going to Braeger Ford over 20 yrs- service is great and your treated with dignity and respect! Bought both of our cars new off the floor We have been going to Braeger Ford over 20 yrs- service is great and your treated with dignity and respect! Bought both of our cars new off the floor !! More

by nanapapa606 Verified Customer Verified Customer

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Recall Repairs - Beyond the Counter Customer Service Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time expectations), I planned ahead and brought plenty of materials...my surface, a bag of mail to go through, and an orange to snack on. I planted myself in one of the comfy chairs in the waiting room in between the parts counter and the service counter. W/that vantage point, I got to hear all the interactions between service staff. EVERY interaction - from the parts/service supervisor talking w/the techs and drivers to the bi-lingual parts staff and techs to the cleaning supervisor sharing a new inventory tracking w/his employee - was done w/respect and a "lightness" that made me feel good about how the staff deal with each other. That is to be praised. More

by Renee Verified Customer Verified Customer

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Very efficient and understanding The service team at breager Ford are very knowledgeable of the work needed to be performed on your vehicle. They work with your time schedule and fit The service team at breager Ford are very knowledgeable of the work needed to be performed on your vehicle. They work with your time schedule and fit you in when thier over booked if possible. I have nothing but praise for Jessie, Caleb and Craig. I used their guest schuttle recently and the driver was also pleasant and caring. I have and will recomend this dealership to others. They treat customers with quality services and make your stay as comfortable as if you were at home in their care. More

by jli_n_mke Verified Customer Verified Customer

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