Jhaziah Soloman

In June 2026, we purchased a new Hyundai from this dealership. This review covers the finance office conduct and the after-sale experience, not the vehicle itself. During the F&I process, we agreed dealership. This review covers the finance office conduct and the after-sale experience, not the vehicle itself. During the F&I process, we agreed to purchase several add-on products, including a RoadVantage protection plan and prepaid maintenance. Separately, a $799 GPS/anti-theft product flashed by on the screen — the finance manager said "that's part of your package" — and it was swiped away before we could accept it, decline it, or ask any questions about it. It never appeared as its own line item on the purchase order; the charge was folded into the vehicle price itself. We had no realistic opportunity to decline this product. When we were handed the keys to inspect the vehicle on the lot — before any paperwork was signed — the Monroney label was already off the window. We later found it in the glovebox. At delivery, accessories we had not requested were sitting in the trunk, and a GPS unit was plugged into the car's OBD2 port. The salesman who walked us out talked continuously until we left, so there was no realistic opportunity to ask questions about what we had actually purchased. Days later, having reviewed the paperwork at home, we requested cancellation of our add-on products in writing on June 12. What followed was months of phone runaround, written correspondence that went unanswered, and calls to the General Manager that rolled to an unattended voicemail and were never returned. The $9,162 refund for the cancelled products did not arrive until September 1 — nearly three months after our cancellation request and only after we escalated the matter to the state Attorney General's office, Hyundai Customer Care, and ultimately Hyundai Motor Finance, who also questioned the products that were packaged into the deal and stuffed into the price of the car on the invoice as they were not properly disclosed on the contract paperwork that was sent by the dealership to HMF. The $799 GPS charge was never resolved, and our formal demand letter went unanswered. I'd encourage anyone buying here to review the Monroney label and every line of the purchase order — and specifically ask which charges are dealer-installed add-ons versus part of the vehicle price. Go in knowing how this dealership does business and buyer beware. More

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The team at Seattle Hyundai went beyond the basics to make our new car purchase seamless. I emailed in the morning, arrived that afternoon, and let the same day in my new car. When there was a small mist make our new car purchase seamless. I emailed in the morning, arrived that afternoon, and let the same day in my new car. When there was a small mistake on the paperwork, one of the employees went the extra mile and brought it to us to sign, on our work day. Thanks for being flexible! More

by gcy Verified Customer Verified Customer

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Good dealership to deal with, Sales person Matt was solid, easy to talk to, knowledgeable, and made the process painless. Thi was a good sales manager, made us feel as if he cared and seemed like he wa solid, easy to talk to, knowledgeable, and made the process painless. Thi was a good sales manager, made us feel as if he cared and seemed like he was trying to find a good deal for us and them. Even though Jhaziah was not our salesman, he still talked to us while we were waiting for things to happen, asked what our choice of music was, and was good to see a rep who was not involved in the process still care about everyone who was in there. Matt was not our finance person, but as we sat in his office he came in to assist with issues, answer questions, was nice to work with, and also a fellow Bronco fan which makes him the best! More

by SHANVOFO Verified Customer Verified Customer

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The dealership was disrespectful of us in that personality of general manager “T” changed from day 1 to day 2. That xxxxxx us off. personality of general manager “T” changed from day 1 to day 2. That xxxxxx us off. More

by CHRISLARKIN1 Verified Customer Verified Customer

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We had a great experience buying our new Hyundai Tucson hybrid. It was a smooth and transparent process. hybrid. It was a smooth and transparent process. More

by kevinlono Verified Customer Verified Customer

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