Jillian Banden

First, I would like to say that I was initially very impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and professional. I was very Happy and Pleased with my Experience until my very Negative experience on June 11. 2025! I did have questions about things that had not been mentioned after I printed the forms from the thumb drive at home days after the sale, but Ms. Bandon discussed them with me on June 11th. I arrived for my service appointment on June 11, 2025 and was greeted in a very positive and friendly manner! I discussed the 5 basic accessories that I had ordered from the parts Department the week before. These included: locking gas cap, locking lug nuts, door window deflectors, rubber splash guards, Mopar front and rear handles (total 3 handles with 2 bolts each). After I ordered the parts, I went to the service department to make an appointment. I asked about the time to install these parts and was told that it wouldn't take very long. When I arrived on June 11th and checked in, I asked for a breakdown of the labor for all parts. I was told to wait in the waiting room and he'd get it together and let me know. I was there waiting until 5:30 PM before I was told my Van was ready! mid morning he came and told me the total cost would be around $2500, and I asked again for a labor breakdown. I was told that it was all together, but he'd figure it out and get back with me. Every couple hours I would see the service staff and asked about the labor breakdown costs. I was told the same thing. I could have installed these items myself as I've done many times over the decades, in a couple hours at my home. A trained mechanic with all the proper tools available could have does this in an hour! I was waiting 8 hours for this! There is no way that a mechanic worked on my van for 8 hours to do this work installing 5 accessories! I was charged $2,598.01 for these 5 parts and installation! I replied to a previous message from Ms. Amanda which was asking about service. I detailed all this on June 12 because it was very concerning to me. I received an email on June 13, 2025 from Mr. Andrew Barry which included the breakdown of parts and labor that I had requested before any work had been done! For examples, the labor charge alone to screw in 6 bolts attaching the 3 handles was $661.50! The 3 handles charge was $455.00, which added to a total Charge for the 3 handles of $1,116.50! Wow! The labor to click and stick on 2 window air deflectors was $378.00 for $108.00 parts! Had I been given this breakdown of high labor charges, I would have done them myself. I recently received a letter about new vehicle owners getting a 10% discount on parts. This wasn't mentioned when I ordered parts for my new van or at my service appointment, even though I asked about discounts at service before paying. I replied to several similar surveys asking about my experience and have yet to hear anything from anyone? I absolutely hate feeling this way after this experience! I was so Pleased and Happy up to that point! I Really want to have a very good and trusting relationship with everyone there in all departments! I expect to be given all information needed and requested ahead of time and expect to pay for services rendered and a reasonable wait time for services! Thanks for your time and attention to my concerns! Kevin Kreamer More

by kkreamer60 Verified Customer Verified Customer

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I love Mandal Jeep Neil is a great finance manger hooray for Mr.GobeyondandBeneath and the service department it outstanding the whole experience is a whole vibe🔥 for Mr.GobeyondandBeneath and the service department it outstanding the whole experience is a whole vibe🔥 More

by vsmothers73 Verified Customer Verified Customer

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All of the ladies were amazing start to finish! Finding the vehicle I wanted for what I wanted to pay, they were prompt and made everything very streamline. Laura was wonderful, Jillian got the pap Finding the vehicle I wanted for what I wanted to pay, they were prompt and made everything very streamline. Laura was wonderful, Jillian got the paperwork done quick and Maddie helped at the end to get me on my way! Kudos ladies, if I need another Jeep at any point, I will be back and send people your way. More

by Davida Williams Verified Customer Verified Customer

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overall good experience - clint was good to work with. Price was a 3.5 out of five Price was a 3.5 out of five More

by brj48x Verified Customer Verified Customer

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Customer service, vehicle selection, and financial team were all very helpful. I'm very happy with my new Ram were all very helpful. I'm very happy with my new Ram More

by fgentry Verified Customer Verified Customer

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Amazing friendly customer service. Very warm welcoming and plenty of types and colors to chose from. Very warm welcoming and plenty of types and colors to chose from. More

by izaacfadel Verified Customer Verified Customer

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The entire Mandal team was a breeze to work with. We are a forever customer!! We are a forever customer!! More

by andoan2003 Verified Customer Verified Customer

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Was the best experience I’ve had buying a new truck. Nobody was pushy & they honored everything they told me. I will definitely be back! Nobody was pushy & they honored everything they told me. I will definitely be back! More

by scotty.woodard Verified Customer Verified Customer

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Staff was friendly and knowledgeable. No pushy sales people. They let us decide on our own which vehicles we wanted to test drive and did not try to push a different one on us. Will defin No pushy sales people. They let us decide on our own which vehicles we wanted to test drive and did not try to push a different one on us. Will definitely do business with them again. More

by casiehartley Verified Customer Verified Customer

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Dealership was ok. Closing was the worst experience I’ve ever had. The lady became super rude and mad when I opted out of buying warranty. She was so mad she tried to t Closing was the worst experience I’ve ever had. The lady became super rude and mad when I opted out of buying warranty. She was so mad she tried to talk Neil out of making a deal. I will not recommend this dealership to anyone because of that experience More

by dustinforbis Verified Customer Verified Customer

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