Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
547 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

547 Reviews

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547 Reviews of Jim Berlin

July 22, 2025

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We were stranded when our car broke down. Phillips Buick had a reputation for being honest and trustworthy. That made me feel better. My car was repaired and is now back on the road. Thank yo More

by Michelle
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jul 23, 2025

Phillips Buick GMC responded

Thank you, Michelle, for your kind words! We’re glad to hear that our reputation for honesty and trustworthiness helped during a challenging situation. It's great to know your car is back on the road thanks to our service at Phillips Buick GMC. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

July 19, 2025

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They are always helpful and nice. Best part your not sitting around for a long time. The service associate was great More

by lina4star
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Recommend Dealer
Yes
Jul 20, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Lina! We're glad to hear that you found our team at Phillips Buick GMC helpful and efficient. It's great to know that our service associate made a positive impact on your experience. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

July 17, 2025

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I dealt with Jim. He was very informative and communication was great to let me know what was happening and when a change happened. More

by knprevatt95
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Recommend Dealer
Yes
Jul 17, 2025

Phillips Buick GMC responded

Thank you for the review! We are glad that Jim provided you with informative and timely communication during your experience at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

July 15, 2025

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Jim Berlin was very efficient from beginning to end of maintenance of my Buick Encore! More

by mdsch2470
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Recommend Dealer
Yes
Jul 15, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that Jim provided efficient service during the maintenance of your Buick Encore. We truly appreciate your kind words and hope to assist you again at Phillips Buick GMC in the future! Sincerely, the Team at Phillips Buick GMC

July 05, 2025

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Very prompt on fixing my car. And shuttle service was great and very friendly helpful More

by auersusanp
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jul 06, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful review! We’re so glad to hear that you found our service prompt and that our shuttle team made your visit even more convenient. Everyone at Phillips Buick GMC is committed to making your experience a great one, and your kind words truly mean a lot to us. We look forward to welcoming you back whenever you need us! Sincerely, The Team at Phillips Buick GMC

July 04, 2025

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They were able to take my deisel truck quickly and I had it back the same day. Everyone was very pleasant! More

by LRADT
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Recommend Dealer
Yes
Jul 04, 2025

Phillips Buick GMC responded

Thank you for your review! We're happy to hear that we could service your diesel truck quickly and that you had a pleasant experience at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

July 02, 2025

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Kiley provided continuous information about the major engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and i More

by drivebuicks
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jul 03, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that Kiley provided you with excellent service regarding the engine work on your 2019 Regal TourX. It’s great to know that your experience was seamless and informative. We appreciate your loyalty with your impressive collection of Buicks and are proud to have Chris Klink and our team at Phillips Buick GMC supporting you with all your vehicle needs. We look forward to seeing you again and serving you in the future! Sincerely, the Team at Phillips Buick GMC

June 14, 2025

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My car needed the engine replaced it is not a car they sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Tha More

by Kimberly Lane
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock , Don't know the technicians name

Jun 15, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Kimberly! We're thrilled to hear about your positive experiences at Phillips Buick GMC in Fruitland Park. It's great to know that you trust our team, even for vehicles we don't sell. We appreciate your kind words about Kylie and our service department. Your recommendation means a lot to us! We look forward to serving you again in the future!

June 12, 2025

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The service was excellent I did not have to wait that long and they were very polite and and I appreciated their help More

by flo30333
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Recommend Dealer
Yes
Jun 12, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent service experience at Phillips Buick GMC. Our team prides itself on providing prompt and polite service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 05, 2025

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Very professional friendly and very helpful efficient very fast in doing their job would recommend you guys to my friends More

by Christinelewis0125
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jun 06, 2025

Phillips Buick GMC responded

Thank you so much, Christine! We appreciate your recommendation and are glad that you had a positive experience with Phillips Buick GMC. Our team is dedicated to providing friendly and efficient service. We look forward to assisting you again and your friends in the future. Sincerely, the Team at Phillips Buick GMC

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