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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
533 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

533 Reviews

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533 Reviews of Jim Berlin

May 14, 2025

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Employee Rating

Great service at both the Lightning Lube and the regular Service Department. Service Advisors were polite and not pushy. More

by smmasse74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Lightning Lube and Service Department at Phillips Buick GMC. Our team strives to provide polite and helpful service, and it's wonderful to know that we met your expectations. We look forward to seeing you again for your next service visit! Sincerely, the Team at Phillips Buick GMC

May 09, 2025

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Provided with quick, quality service! Just wish we had been offered complimentary water on such a hot day. More

by Swalby1
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Yes
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May 09, 2025

Phillips Buick GMC responded

Thank you for your review! We're glad to hear you received quick and quality service at Phillips Buick GMC. Your feedback about complimentary water on hot days is appreciated and will be taken into consideration for the future. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 26, 2025

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Employee Rating

Always good service at Phillips . Service techs knowledgeable , I know inflation has been imposed on us , but feel diagnostic fees are very high . More

by Drctx
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Recommend Dealer
Yes
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Apr 26, 2025

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your recognition of our knowledgeable service technicians at Phillips Buick GMC. We understand your concerns regarding diagnostic fees, and we strive to maintain transparency in our pricing. Your input is invaluable as we continually seek to improve our services. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

April 23, 2025

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GREAT I was very happy with the entire operation. Very professional and courteous Great group of people More

by tmiltonwest
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Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner

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Apr 23, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful review! We at Phillips Buick GMC are thrilled to hear that you had a great experience with our professional and courteous team. It's always our goal to provide top-notch service. We look forward to seeing you again and appreciate you sharing your positive experience! Sincerely, the Team at Phillips Buick GMC

April 20, 2025

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My car had alot going on when I barely pulled in at 3:00 pm. They came right to me, took me home and call me shortly after and told me what was wrong and how much. Picked me up the next morning around 10:30 More

by ncsid77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us at Phillips Buick GMC. It's great to know that our team was able to assist you promptly and keep you informed throughout the process. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

April 19, 2025

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great job. i trust Phillips Buick for all my service needs. I am a long term customer. More

by DANALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Beserock

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Apr 20, 2025

Phillips Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you trust Phillips Buick GMC for all your service needs and value your long-term relationship with us. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

April 16, 2025

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Employee Rating

I’m not the kind of person that compliments a business unless it’s exceptional. They were just that. Thank you so much for your consistent service. More

by Nancy Bierlein
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Nancy! We truly appreciate your kind words and are thrilled to hear that you found our service exceptional. At Phillips Buick GMC, we strive for consistency and excellence, and it's great to know we met your expectations. We look forward to welcoming you back next time! Sincerely, the Team at Phillips Buick GMC

April 14, 2025

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Amazingly rated in the top ten with their prompt on time service they provide wowww More

by pg1220g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Apr 15, 2025

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you were impressed with the prompt and on-time service at Phillips Buick GMC. Our team works hard to provide an exceptional experience, and your kind words affirm our commitment to excellence. We look forward to serving you again soon! Sincerely, the Team at Phillips Buick GMC

April 11, 2025

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Employee Rating

wouldn’t buy a car from anyone other than Scott Hall. currently on car number three! More

by lynnetauriello
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Phillips Buick GMC responded

Thank you for your amazing review, Lynne! We're so glad to hear that you've trusted Phillips Buick GMC with your car purchases and Scott Hall has provided such great service for you. We truly appreciate your loyalty and look forward to helping you with your next vehicle! Sincerely, the Team at Phillips Buick GMC

April 10, 2025

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Employee Rating

Knowledgeable, courteous staff. Prompt completion of work. Kept me informed during the entire process. I will continue to use this dealership for my truck service needs. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Phillips Buick GMC responded

Thank you, Michael, for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable and courteous staff at Phillips Buick GMC. Keeping our customers informed throughout the process is important to us, and we look forward to assisting you with your truck service needs in the future. We appreciate your loyalty! Sincerely, the Team at Phillips Buick GMC

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