Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 14

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

June 16, 2024

Dealership Rating
Employee Rating

Thank you, Phillips for the good service. I appreciate everything Technicians did for me and the nice Service writers! More

by gordongoulet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jun 18, 2024

Phillips Buick GMC responded

Thank you for your kind words and 5-star review! We're thrilled to hear about your positive experience with our technicians and service writers at Phillips Buick GMC. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 16, 2024

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Service department accommodating , Clean environment Helped with my extended warranty company to have some of the parts warranted More

by MABECK1166
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 18, 2024

Phillips Buick GMC responded

Thank you for choosing Phillips Buick GMC for your service needs. We appreciate your positive feedback about our accommodating service department, clean environment, and assistance with your extended warranty. We are delighted to hear about your experience and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 13, 2024

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Took me in right away. Kept me informed about cars repair process and called to get the repair and Part covered under my warranty even tho I was 44 miles over the 36,000 More

by RNCKEROKKEE
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Recommend Dealer
Yes
Jun 14, 2024

Phillips Buick GMC responded

Thank you for choosing Phillips Buick GMC for your vehicle service needs! We are thrilled to hear about your positive experience with us. We always strive to keep our customers informed and provide excellent service. We appreciate your feedback and look forward to assisting you in the future. Sincerely, the Team at Phillips Buick GMC

June 06, 2024

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They listen to the concern I have with my car and go right to work to find the problem. They make waiting time as short as possible, if it’s going to be long, they will drive you home and pick you up wh More

by Loiswiggs2601
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: They are all very nice

Jun 07, 2024

Phillips Buick GMC responded

Thank you for sharing your positive experience with us. We appreciate your feedback about our attentive service and comfortable amenities. We look forward to assisting you again in the future or feel free to recommend Phillips Buick GMC to others. Sincerely, the Team at Phillips Buick GMC

June 04, 2024

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Employee Rating

Jim Berlin in the service department was great. He was very patient with us, and explained things being done to fix our car. Thanks More

by gbmiller624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Phillips Buick GMC responded

Thank you for sharing your positive experience with us. We appreciate your kind words! We look forward to seeing you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC

June 04, 2024

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Everything goes good each time I need an oil change or service. Very good personal More

by ltatro1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz, Kiley Anderson , Keith Free

Jun 06, 2024

Phillips Buick GMC responded

Thank you for choosing Phillips Buick GMC for your oil changes and services. We appreciate your kind words about our team. We look forward to your next visit! Sincerely, the Team at Phillips Buick GMC

June 01, 2024

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I will NEVER buy another Buick. Jim in service was excellent I’m sure I bought a lemon More

by cathycottilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Phillips Buick GMC responded

Thank you for your feedback. Please reach out to us at Phillips Buick GMC so we can work together to address any issues and ensure your satisfaction. Sincerely, the Team at Phillips Buick GMC

May 31, 2024

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Like the experience, but the car has some issues that needs attention. I hope happens More

by kfmichilsen
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: TJ Gamble

Jun 03, 2024

Phillips Buick GMC responded

Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience. We're disappointed to hear about the issues with the car. Please feel free to reach out to us directly so we can address any concerns you have. We look forward to the opportunity to make things right. Sincerely, the Team at Phillips Buick GMC

May 30, 2024

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Service department is excellent. My service advisor Jim was very knowledgeable very polite and patient More

by teresa.jpm7
Service Price Transparency
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you for sharing your positive experience with our service department, Teresa! We're glad to hear that Jim provided you with excellent service and was knowledgeable, polite, and patient. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 30, 2024

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Employee Rating

i have answered this before got my service of when i got the insurance was perfect More

by ejmhartley
Service Price Transparency
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Recommend Dealer
Yes
May 31, 2024

Phillips Buick GMC responded

Thank you for the 5-star review! We're thrilled to hear that you had a perfect experience with your service at Phillips Buick GMC. We're here for you whenever you need assistance with your vehicle or any other services. Drive safely! Sincerely, the Team at Phillips Buick GMC

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