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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
561 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

561 Reviews

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561 Reviews of Jim Berlin

October 24, 2025

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Employee Rating

They are friendly, efficient, informative and helpful. The work was done quickly. They even combined the oil change & air filter with the service. More

by P.j
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Recommend Dealer
Yes
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October 21, 2025

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very good services Everyone at the dealership maded me comfortable while I waited Will use this dealership in the future More

by edkayrap
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Oct 21, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Ed! We're thrilled to hear that our team at Phillips Buick GMC made you feel comfortable during your visit. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

October 08, 2025

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Very friendly service department. Price of parts out of this world. The same part thru gm parts online over 100 dollars less fir actuator and about 50 less the strut. The same part on More

by Nick
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Recommend Dealer
Yes
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Oct 09, 2025

Phillips Buick GMC responded

Thank you for sharing your experience, Nick. We’re glad to hear that our service team provided friendly and helpful support. At Phillips Buick GMC, we aim to provide quality parts and service while keeping customers informed about their options. Please feel free to contact us directly if you’d like to share more details or continue the conversation. Your feedback is valuable as we strive to improve our services. Sincerely, the Team at Phillips Buick GMC

October 02, 2025

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I have had two repair issues after six years. Both were handled professionally and fairly. Good communication and follow up. More

by NORMRICHINS
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Yes
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Oct 03, 2025

Phillips Buick GMC responded

Thank you for your review! We appreciate your feedback and are glad to hear that your repair issues were handled professionally and fairly at Phillips Buick GMC. Good communication and follow-up are important to us, and we're pleased to know you experienced this. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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I just brought the truck in for a quick recall. Jim had me in the system and was expecting me to the repair went quickly and I was out the door. Thank you More

by gatoree96
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Recommend Dealer
Yes
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Sep 28, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that Jim had everything ready for your quick recall service at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs! Safe travels! Sincerely, the Team at Phillips Buick GMC

September 22, 2025

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TJ, , Theresa and Jim did a great job. I’m very happy with the service at the dealership. More

by d12an49
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Gamble , Theresa

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Sep 23, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with TJ, Theresa, and Jim at Phillips Buick GMC. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 06, 2025

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My experience was good with the sales and good with the service. Give it two thumbs up all the way around. More

by bartonsteve24
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Recommend Dealer
Yes
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Sep 07, 2025

Phillips Buick GMC responded

Thank you for your review, Steve! We’re pleased to hear you had a great experience with both our sales and service teams at Phillips Buick GMC. Your support means a lot to us. We hope to see you again soon. Sincerely, the Team at Phillips Buick GMC

September 06, 2025

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Very cold and impersonal. Definitely a different experience than Cadillac. I use gmc for oil changes in Ft. Lauderdale and always feel welcomed and appreciated. More

by cafsgreco
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Sep 08, 2025

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Phillips Buick GMC. It's important for us to provide a welcoming and attentive environment, and your feedback helps us see how this experience felt for you. If you’d like to talk more about your visit, please feel free to reach out directly. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC

August 29, 2025

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Employee Rating

Great service everyone is very. Helpful to give me help with my cars. Problem thanks for your service More

by Alba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Aug 29, 2025

Phillips Buick GMC responded

Thank you for your feedback, Alba! We at Phillips Buick GMC are happy to hear that you received great service and found our team helpful with your car problems. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

August 22, 2025

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Employee Rating

Service manager was polite, let me know when car was ready and thanked me for using Phillips More

by MAFCJF
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Service Time
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Recommend Dealer
Yes
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Aug 23, 2025

Phillips Buick GMC responded

Thank you for your positive feedback! We appreciate you choosing Phillips Buick GMC and are glad to hear that our service manager provided you with a polite and attentive experience. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

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