Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
557 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

557 Reviews

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557 Reviews of Jim Berlin

September 27, 2025

Dealership Rating
Employee Rating

I just brought the truck in for a quick recall. Jim had me in the system and was expecting me to the repair went quickly and I was out the door. Thank you More

by gatoree96
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that Jim had everything ready for your quick recall service at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs! Safe travels! Sincerely, the Team at Phillips Buick GMC

September 22, 2025

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TJ, , Theresa and Jim did a great job. I’m very happy with the service at the dealership. More

by d12an49
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: TJ Gamble , Theresa

Sep 23, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with TJ, Theresa, and Jim at Phillips Buick GMC. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 06, 2025

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My experience was good with the sales and good with the service. Give it two thumbs up all the way around. More

by bartonsteve24
Service Price Transparency
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Recommend Dealer
Yes
Sep 07, 2025

Phillips Buick GMC responded

Thank you for your review, Steve! We’re pleased to hear you had a great experience with both our sales and service teams at Phillips Buick GMC. Your support means a lot to us. We hope to see you again soon. Sincerely, the Team at Phillips Buick GMC

September 06, 2025

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Very cold and impersonal. Definitely a different experience than Cadillac. I use gmc for oil changes in Ft. Lauderdale and always feel welcomed and appreciated. More

by cafsgreco
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Sep 08, 2025

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Phillips Buick GMC. It's important for us to provide a welcoming and attentive environment, and your feedback helps us see how this experience felt for you. If you’d like to talk more about your visit, please feel free to reach out directly. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC

August 29, 2025

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Great service everyone is very. Helpful to give me help with my cars. Problem thanks for your service More

by Alba
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Aug 29, 2025

Phillips Buick GMC responded

Thank you for your feedback, Alba! We at Phillips Buick GMC are happy to hear that you received great service and found our team helpful with your car problems. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

August 22, 2025

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Service manager was polite, let me know when car was ready and thanked me for using Phillips More

by MAFCJF
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Recommend Dealer
Yes
Aug 23, 2025

Phillips Buick GMC responded

Thank you for your positive feedback! We appreciate you choosing Phillips Buick GMC and are glad to hear that our service manager provided you with a polite and attentive experience. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

August 20, 2025

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Jim is always so helpful and knowledgeable. Always had guided me in the right direction of what needs to be done and get's it done. Had issue with Tire sensor he called the extended warranty co More

by michellemitman
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Recommend Dealer
Yes
Aug 21, 2025

Phillips Buick GMC responded

Thank you for your kind words, Michelle! We're glad to hear that you had such a positive experience at Phillips Buick GMC. It's great to know that our team, especially Jim, was able to assist you with your tire sensor issue and ensure everything is as good as new. We appreciate you being part of our family and look forward to serving you again in the future!

August 13, 2025

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This dealership went above with the customer service all the way from our salesman Darren to JD in financial support. They have a great team. More

by MAMCLINTOCK58
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock , Darren

Aug 14, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Phillips Buick GMC, and we'll be sure to pass your kind words along to Darren and JD. Our team strives to provide excellent customer service, and it's great to know that we met your expectations. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 10, 2025

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Scott makes buying and trading in a car a flawless and fun experience for sure!!! More

by lesherman10
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Purchase Time
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Recommend Dealer
Yes
Aug 10, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Scott made your car-buying and trading experience enjoyable at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

Aug 11, 2025

lesherman10 responded

You’re very welcome, it would be nice if every dealership operated as well as yours!!! The rest of the car dealerships in this area should use your operation as a guide!!!

July 26, 2025

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Always friendly and helpful. No appointments required,prompt service. Only place I take my vehicle. More

by bsaylor244
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zack Beserock , Keith Frees

Jul 28, 2025

Phillips Buick GMC responded

Thank you for your kind review! We're glad to hear that you've consistently had a friendly and helpful experience at Phillips Buick GMC. It's great that you appreciate our prompt service and the convenience of no appointments required. We look forward to continuing to serve you and your vehicle! Sincerely, the Team at Phillips Buick GMC

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