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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 56

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

January 15, 2022

Dealership Rating
Employee Rating

Amazing dealership and my salesman was the best! He was super professional, sweet , and truly went above and beyond to help us. Definitely will be going back and will recommend them to anyone I know. More

by annistamayo88
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Songer

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Jan 18, 2022

Phillips Buick GMC responded

We love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer. We want to thank you for your business, and we hope to see you here again down the road!

January 12, 2022

Dealership Rating
Employee Rating

Jim is the best. He let's me know what's going on before jumping in. More

by LINDALEAHEY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 12, 2022

Phillips Buick GMC responded

Thank you for the 5-Star review and the kind words for Jim. Being knowledgeable and polite come natural to Jim, maybe that's why he gets so much done. We are looking forward to your next visit, and your continued confidence in us.

Jan 12, 2022

LINDALEAHEY59 responded

Phillips has always bern good for my truck. Great people working on it and keeping it going. Thank you

January 10, 2022

Dealership Rating
Employee Rating

I had my vehicle in for minor service and they did a great job with addressing the issues when it was brought in. Everyone is friendly, waiting area is clean, snacks, coffee, soda and water available. I More

by LOCO269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 10, 2022

Phillips Buick GMC responded

Thank you for taking the time to review us and giving us 5-Stars! We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. See you during your next appointment!

December 29, 2021

Dealership Rating
Employee Rating

Service department did a great job, I would recommend them to anyone. Keith the service manager was a great help and did a great job and I recommend him also. More

by TERRYDONMEYER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jan 03, 2022

Phillips Buick GMC responded

Thank you so much Terry for the great review and the 5-Stars! I am glad to hear our service department took such good care of you and your vehicle. The kind words for Keith were very thoughtful and we look forward to seeing you again.

December 29, 2021

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Employee Rating

Excellent service and results. Would recommend both service and “ lightning lube”. Thanks to the entire staff More

by e.wolf4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 03, 2022

Phillips Buick GMC responded

Thank you for the kind words. We are completely committed to providing top quality service and we are thrilled to hear that your experience reflected this dedication

December 26, 2021

Dealership Rating
Employee Rating

Excellent service professional and friendly replaced my battery under warranty. Called to get a jump from dodge with in 20 minutes was on way to dealership More

by debraelizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 27, 2021

Phillips Buick GMC responded

Thank you. Debra for trusting us to get the job done and the great 5-Star review! We are pleased to hear that the rest of our service department were able to fix your vehicle’s issue.

December 23, 2021

Dealership Rating
Employee Rating

Very quick do as they promise. Treated well just a wonderful experience. Looking forward to an ongoing relationship More

by sgarai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 24, 2021

Phillips Buick GMC responded

Thank you for trusting us and coming in to service your vehicle. Your 5-Star review is much appreciated. We are so glad your experience was nothing short of fantastic.

December 21, 2021

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Employee Rating

This is my 3rd or 4th time with this dealer. I’m very This is my 3rd or 4th time with this dealer. I’m very satisfied with service and sales. More

by JPAINTWELL935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blake Kelly

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Dec 27, 2021

Phillips Buick GMC responded

Thank you for your continued loyalty! We aim for 100% customer satisfaction at every stage of your car purchase, and we are delighted to hear you received that with your recent visit. We wish you many miles of happy and safe driving in your new vehicle!

December 21, 2021

Dealership Rating
Employee Rating

The service person tried very hard to please me @nd did a great job. Think maybe the extension on the warranty was a WASTe of money. Been very happy with the sales person and your service department. Merr More

by mike.godbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 27, 2021

Phillips Buick GMC responded

Thanks, Mike, for the 5-Star review. We are completely committed to providing top quality service and we are thrilled to hear that your experience reflected this dedication.

December 21, 2021

Dealership Rating
Employee Rating

I was in and out very quickly wit a minor update to the I was in and out very quickly wit a minor update to the entertainment system More

by vubowel89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 27, 2021

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback and the great 5-Star review. Our customers are our greatest asset, and we value your business.

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