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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 9

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

December 19, 2024

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Employee Rating

Part came from Michigan in on time and work was done in a timely manner More

by ANNBREARLEY48
Service Price Transparency
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Recommend Dealer
Yes
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Dec 21, 2024

Phillips Buick GMC responded

Thank you for your positive review, Ann! We're glad to hear that your part arrived on time and the work was completed promptly. Your satisfaction is important to us at Phillips Buick GMC. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 15, 2024

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Employee Rating

Good experience knowledge personnel Curtis and friendly fixed my vehicle in a timely fashion excellent More

by mills_norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Dec 16, 2024

Phillips Buick GMC responded

Thank you for the wonderful review! We're thrilled to hear that you had a good experience with our knowledgeable personnel and that Curtis provided you with friendly and timely service at Phillips Buick GMC. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

December 14, 2024

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Up front at informing you about issues. Gives you all options available for you to select from. More

by woodwork5522
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Recommend Dealer
Yes
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Dec 15, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated our upfront communication and the variety of options we provide at Phillips Buick GMC. We strive to create a transparent and supportive experience for all our customers. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

December 13, 2024

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I have worked with Jim since I moved here. He is a good man who has helped me understand my car issues when something isn't right. More

by S.MORDENTI51
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: The gentleman who ran me home when you needed my car for a longer period of time.

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Dec 14, 2024

Phillips Buick GMC responded

Thank you for your kind words! We’re glad to hear that Jim has been able to assist you with your car issues and provide clarity. At Phillips Buick GMC, our goal is to ensure our customers feel supported and informed. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

December 13, 2024

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Employee Rating

We feel we are treated fairly there. We feel they have an interest in our truck, to keep it running smoothly. More

by JAMESDLEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Dec 14, 2024

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel treated fairly at Phillips Buick GMC and appreciate our commitment to keeping your truck running smoothly. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 13, 2024

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Great GMC dealership close to home that has a nice lot and show room - personable employees especially Jim in service 😊 More

by helomaverick
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Recommend Dealer
Yes
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Dec 14, 2024

Phillips Buick GMC responded

Thank you for taking the time to share your experience with Phillips Buick GMC! We’re glad to hear that you found our dealership convenient and enjoyed our facilities. It’s also wonderful to know that our employees, especially Jim, made a positive impact during your visit. We look forward to welcoming you back soon! Sincerely, the Team at Phillips Buick GMC

December 12, 2024

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Employee Rating

Great experience with very courteous people. No hassle and delivered everything promised. Would highly recommend Phillips Buick GMC for your car needs. More

by twiley
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Dec 13, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear you had a great experience with our team at Phillips Buick GMC. We always strive to deliver on our promises and provide courteous service. Your recommendation means a lot to us, and we look forward to assisting you with any future car needs! Sincerely, the Team at Phillips Buick GMC

December 11, 2024

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Excellent service from everyone I had interaction with, thank you for your service, highly recommend More

by FARKHAN21
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 12, 2024

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC are thrilled to hear you had an excellent experience with our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 07, 2024

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Employee Rating

I would like appointments not first come first serve. The service was fine. The service was on time. More

by CSJANL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Phillips Buick GMC responded

Thank you for your feedback. We appreciate your thoughts on appointment scheduling at Phillips Buick GMC. We're glad to hear that you had a positive experience with our service team and that everything was on time. Your suggestions are valuable to us, and we will certainly take them into consideration. If you have any further concerns or ideas, please feel free to reach out. Sincerely, the Team at Phillips Buick GMC

December 06, 2024

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Employee Rating

Jim was friendly and helpful. He communicated with me on my truck repair in a timely manner. More

by ROBLEGROW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Phillips Buick GMC responded

Thank you for your kind words! We’re glad to hear that you had a positive experience at Phillips Buick GMC and that our team was able to assist you promptly with your truck repair. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

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