Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 10

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

December 03, 2024

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Employee Rating

Good service and did what they said they would do. Provided me with shuttle service to my home while car was being worked on and picked me up when car was done, really appreciate that with only one c More

by WATERARM49
Service Price Transparency
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Recommend Dealer
Yes
Dec 04, 2024

Phillips Buick GMC responded

Thank you for your review! We appreciate your kind words about the service you received at Phillips Buick GMC. We're glad to hear that the shuttle service was helpful for you while your vehicle was being worked on. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 02, 2024

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Vehicle recall was done sooner than I was told. I had been prepared to wait at least 2 hours. More

by Ship1
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Recommend Dealer
Yes
Dec 04, 2024

Phillips Buick GMC responded

Thank you for your feedback! We appreciate you sharing your experience with us. We're glad to hear that your vehicle recall was completed sooner than expected. At Phillips Buick GMC, we strive to provide efficient service to our customers. We hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

November 27, 2024

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Excellent turn around. Great follow up and time frame was outstanding because we had 5 people pick up at the airport. More

by MAROKOINC
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Dec 01, 2024

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with Phillips Buick GMC and that our turnaround time and follow-up met your expectations, especially with the airport pickups. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

November 23, 2024

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Great customer service. We took our vehicle in not sure what was wrong with the air conditioner. The staff inspected it and were able to quickly identify the issue give us More

by luv2travel4
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Nov 25, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that our team at Phillips Buick GMC provided you with great customer service and efficiently resolved the issue with your air conditioner. It's fantastic to know that the quote was accurate and that you were satisfied with the total cost. We appreciate your support and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 20, 2024

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Great service and explanation of necessary work. I believe they charged a fair price and did not make me wait too long. More

by shelm6845
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Recommend Dealer
Yes
Nov 22, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We at Phillips Buick GMC are thrilled to hear that you experienced great service and appreciated our explanations regarding the necessary work. We're glad you felt our pricing was fair and that we kept your wait time to a minimum. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 19, 2024

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Ed Owens the best Service was good good good Oil change was fast. Super fast Didn’t to get out and of car More

by bigbobgtp
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Nov 21, 2024

Phillips Buick GMC responded

Thank you! We appreciate your wonderful feedback about your recent experience at Phillips Buick GMC. It's great to hear that you found our oil change service to be quick and convenient. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

November 14, 2024

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Really nice people and great service. A pleasure to do business with these guys. A+ More

by halmjones
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Recommend Dealer
Yes

Other Employees Tagged: Brian was awesome

Nov 15, 2024

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your positive feedback about the great service provided by our team at Phillips Buick GMC. It was a pleasure doing business with you as well! We look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

November 03, 2024

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The service was prompt, complete and professional. Would recommend this dealership to everyone in Central Florida. More

by stevez
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Nov 05, 2024

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you found our service at Phillips Buick GMC to be prompt, complete, and professional. We look forward to welcoming you back and continuing to provide excellent service in the future! Sincerely, the Team at Phillips Buick GMC

October 30, 2024

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My salesman Ronnie was very helpful in getting car taken care of Everything was smooth More

by gina
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Nov 02, 2024

Phillips Buick GMC responded

Thank you, Gina! We're thrilled to hear that Ronnie was helpful and that your experience with Phillips Buick GMC was smooth. We appreciate your kind words and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

October 29, 2024

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Excellent Service. I couldn't turn my car off because of the battery. They took right in so I didn't have to keep it running. More

by bbronziestes
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Oct 31, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent service at Phillips Buick GMC. It's great to know our team was able to assist you promptly with your battery issue. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

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