Jim Brotherton | Page 10

Courtesy minimal, honesty in doubt, avarice apparent, resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for s resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for simple (but overexaggerated) fixes that did affect car safety significantly. I took it elsewhere and got the needed fix for 1/16th of the cost. More

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The service manager I was assigned to (Mohamed) was unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone ca unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone call about the status of my car. I called the manager and left a voicemail and called again where I was transferred to Mohamed's direct line which he did not answer. I ended up receiving a phone call from the manager (right before closing time) who was apologetic and said that he would handle the situation and that my car has been ready for pickup. I ended up having to come back the following more to retrieve my car. More

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I am pleased to buy my new Toyota Highlander car from Toyota Alexandria. The dealership team was very supportive and informative. Sangar was such a nice and friendly to get the car delivered on a timely Toyota Alexandria. The dealership team was very supportive and informative. Sangar was such a nice and friendly to get the car delivered on a timely manner. Thanks Sangar for your patience while we setup the Toyota app on my phone!! More

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They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sel on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sell so they've become liars and swindlers in the repair shop. Stay away! I'm giving them one star only because the waiting room chairs are comfortable. More

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Very pleased with my service from this dealership. Jim Brotherson exceed all expectations I had. Jim Brotherson exceed all expectations I had. More

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Eric was awesome to work with. He was super helpful and honest. I highly recommend him! He was super helpful and honest. I highly recommend him! More

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HORRIBLE CUSTOMER SERVICE! Reached out in interest to a 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical of reaching out cause I see they don’t treat customers right, but gave it a chance! I told James I wanted to see a bill of sale before I submit my application! He seemed so helpful(at first) and stating” we do our best to help our customers!” LIESSS! Stated he would get me a bill of sale over so I can see the numbers, never bothered! Sent ANOTHER text stating hey haven’t received anything, no response! So finally get a text from James stating he attempted to call and text but went to voicemail(LIES) I have Verizon, and never missed a call. So Tuesday morning started the process again with the application, ended up needing a high down payment. I asked if my mother co signed would that work! He responded yes it should work, however my mother wanted a bill of sale. FINALLY received a bill of sale, and my mother and I re filled out the application, only to find out 2 hrs later, I get a text from James the car sold! So basically you all ran my mothers credit KNOWING the car was sold or selling, and made hard inquiries!!! My mother is PISSED, and definitely reaching out to her attorney to see what could be done! because A, the vehicle was in process of a deal, and the fact they STILL RAN HER CREDIT to other banks knowing this, is illegal! SO no this dealership is horrible!!! I see why their Google reviews are so horrible!!! More

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Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More

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Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. me in quickly for my problem and the service was friendly and competent. I will be returning. More

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They always want me to pay to fixe my car while a have warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MAN warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MANAGEMENT. Also, they didn't tell me that my car was stolen before I bought it, and I can't find low car insurance. I will never ever recommend someone to this store. More

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