Jim Brotherton | Page 9

The actual service experience at the dealership was very good. But even after making my appointment online I was hectored by texts demanding I make a service appointment. AFTER the appointment, more hector good. But even after making my appointment online I was hectored by texts demanding I make a service appointment. AFTER the appointment, more hectoring texts. I had to call the dealer to get them to stop. Another example of business using technology negligently with the result customers have a bad taste even if, as here, the product (actual service) is fine. One also wonders if Jack Taylor can”r handle text alerts, can they be relied upon to handle the computers under the hood? I believe the guys in the service bay do a good job and are poorly represented on the promotion side. Fix it. More

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Great dealership. Everyone was highly professional and responsive to my needs with my car buying process. Everyone was highly professional and responsive to my needs with my car buying process. More

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I purchased in 2021 A RAVA hybrid, and this month 2023 a new Prius @ Jack Taylor.Jim Brotherton was an excellent and very honest salesperson. No games. Before I went to Jack Taylor, I went to 2 other Toyot new Prius @ Jack Taylor.Jim Brotherton was an excellent and very honest salesperson. No games. Before I went to Jack Taylor, I went to 2 other Toyota dealers, in the area, shopping for comparisons. Both not interested at all, the worst of the 2 was Coleman. A woman buying a car alone…. not serious buyer for them I guess. I suggest Jack Taylor to anybody that wants to be treated properly, Jim Brotherton will be an excellent choice. More

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Jim Brotherton (internet sales mgr) was so easy & excellent to work with for my purchase. excellent to work with for my purchase. More

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This time I got a good service. Especially, Ms. Laura the Customer Relations Manager was very helpful. Thank you, Ms. Laura and Alex Toyota. Keep up the good job!! Especially, Ms. Laura the Customer Relations Manager was very helpful. Thank you, Ms. Laura and Alex Toyota. Keep up the good job!! More

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Waiting for my Toyota Sienna to come in. Eric was very informative and had no problems. Eric was very informative and had no problems. More

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I've been bringing my toyotas here for years for very good reasons. They're always on point with what services I need and being aware of my tight budget they never tried to advise my on repairs or servic good reasons. They're always on point with what services I need and being aware of my tight budget they never tried to advise my on repairs or services that were not necessary. I just traded in my 2014 Corolla (that was still running perfectly) that I had 213,000 miles on and still going strong thanks to Alexandria Toyota. Mohamad has been my service consultant for a few years and is excellent. I purchased a new Camry because the deal I was offered I couldn't refuse. Mr mendoza was my salesman and did a great job, but Iman in finance truly worked magic for me, was very professional and extremely knowledgeable. More

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Ted Yohannes was excellent in his explanation of all the new bells and whistles that our new Corolla included. (We're retired and driving a 12-yr old sedan with nothing but a radio and Bluetooth.) He also e new bells and whistles that our new Corolla included. (We're retired and driving a 12-yr old sedan with nothing but a radio and Bluetooth.) He also expedited our order and kept in touch while we waited for delivery. Registration and insurance were handled expeditiously and professionally. We're very grateful for excellent service. More

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After looking online at new 2023 Highlander, Ted Yohsnnes from Alexandria Toyota. I met with him & drove a Certified Limited & told him what I wanted. He offered to find the color I wanted with interior I from Alexandria Toyota. I met with him & drove a Certified Limited & told him what I wanted. He offered to find the color I wanted with interior I wanted. After a couple of weeks he contacted me & informed me we would have to order. Within 3 weeks I had the car. Ted Yohannes & Jennifer Chavez, business manager were extremely professional & competent. Best car buying experience I have ever had. Delivery was smooth. More

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It was nice. They didn't wash my car and they wouln't take a coupon from passport toyota. I could have taken my car to passport and received $35 off of the servi They didn't wash my car and they wouln't take a coupon from passport toyota. I could have taken my car to passport and received $35 off of the service that was done. I always bring my car there. More

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