Jim Brotherton
Jim Brotherton at Alexandria Toyota

Jim Brotherton | Page 5

Sales Consultant

Alexandria Toyota

3750 Richmond Hwy
Alexandria, VA 22305

4.4
121 Reviews
4.4

121 Reviews

Write a Review

121 Reviews of Jim Brotherton

January 06, 2025

Dealership Rating
Employee Rating

Excellent experience for me. The level of updates about the vehicle undergoing repairs following an accident was first class. Customer care is at another level. Well done Simpy B More

by Chibamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simpy Behl

December 31, 2024

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Employee Rating

They were very helpful when I was in the process to find a new car More

by aimari2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 21, 2024

Dealership Rating
Employee Rating

It was an excellent experience. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. More

by mikitinaseyoum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Alexandria Toyota responded

Thank you for taking the time to let us know how we did. We are so glad to have earned excellent remarks from you. Take care and we hope to see you next time!

July 22, 2024

Dealership Rating
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Un buen servicio la verdad de primero no me atendían talves por la apariencia pero si valió la pena me hicieron bien el servicio gracias lo Recomiendo More

by Ever Banegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2024

Alexandria Toyota responded

Hola Ever, te agradecemos que te hayas tomado el tiempo de dejarnos estos comentarios. Nos disculpamos por no haber sido notado cuando llegó por primera vez, lo tomaremos en consideración. Gracias de nuevo por tu reseña.

July 19, 2024

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They were excellent in dealing with me and excelling, and I thank them for this treatment. More

by saadbouh231
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 20, 2024

Alexandria Toyota responded

Hello, thank you so much for the positive review!

July 16, 2024

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Employee Rating

Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!! More

by Swissstone
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jenny

Jul 16, 2024

Alexandria Toyota responded

We are sorry you are having trouble getting through. Would you mind sharing the number that you are dialing so that we can investigate further? We can also be reached at 571-303-1418 or 703-684-0700. Thank you for your patience while we try to resolve the issue.

July 15, 2024

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Employee Rating

The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Alexandria Toyota responded

Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

July 15, 2024

Dealership Rating
Employee Rating

It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting More

by Ty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Macie Zawisza sold me a carwith not I liked his salesmanship

Jul 15, 2024

Alexandria Toyota responded

Hello Ty, thank you; we appreciate your feedback!

July 02, 2024

Dealership Rating
Employee Rating

Just purchase d a 2025 Camry, my 4th vehicle from this dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me More

by nvanormalguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric C sold me the car NOT Jim Brotherton, whoever he is. Roy in Service - couldn't have been more friendly or helpful. He helped me understand some of the car's complicated safety and electronics, that the manual doesn't really do well.

Jul 03, 2024

Alexandria Toyota responded

Hello, thank you for sharing your positive experience! And we appreciate your honest feedback.

June 28, 2024

Dealership Rating
Employee Rating

Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More

by sandynieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service , M. Manrique

Jun 28, 2024

Alexandria Toyota responded

Hello Sandy, Thank you for taking the time to let us know how we did. We hope you have a great day!

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