121 Reviews of Jim Brotherton
February 13, 2024
The process of buying a new car was straightforward and did not involve wasted time playing games. We knew what we wanted, Jim Brotherton had the vehicle we wanted and did not pressure us to close the deal did not involve wasted time playing games. We knew what we wanted, Jim Brotherton had the vehicle we wanted and did not pressure us to close the deal until we were ready. He answered all of our questions and presented himself as a professional throughout the process. As we did our research on alternative vehicles and pricing, he was consistently responsive and always respectful of our time and interest. If we were in the market for another Toyota vehicle I would have no reservations about contacting Alexandria Toyota and Jim Brotherton again. More
January 30, 2024
I have been well received and treated every time I visit Alexandria Toyota. My advisor, Mohammed, always goes the extra mile to keep me at ease and gives me regular updates when the car is being serviced. Alexandria Toyota. My advisor, Mohammed, always goes the extra mile to keep me at ease and gives me regular updates when the car is being serviced. Even if the cost is at times too high for my pockets as a clergy, I still understand when he goes through to come up with the best. My last service seems to have been a complication, maybe because it was an afternoon job that needed to be delivered same day. I appreciate your service. More
Other Employees Tagged: Mohammed
January 20, 2024
I went through 2 other dealers trying to get a 2024 Prius Limited AWD. One ordered it and it never came. The second one sold my car, even though I had reserved it. Alexandria Toyota kept me informed at every Limited AWD. One ordered it and it never came. The second one sold my car, even though I had reserved it. Alexandria Toyota kept me informed at every step of the way. This is the only Toyota dealer I have worked with that I would purchase another car from. More
Other Employees Tagged: Retired
January 05, 2024
We chose this dealer due to good selection and better pricing than surrounding dealers. Isaac Johnson, our sale associate, we extremely helpful. It took o2 20 minutes to locate our car and 15 minutes t pricing than surrounding dealers. Isaac Johnson, our sale associate, we extremely helpful. It took o2 20 minutes to locate our car and 15 minutes to complete financing., It took over 3 hours waiting to meet with the finance officer. Offering an appointment time would have been helpful. More
Other Employees Tagged: Isaac Johnson
November 13, 2023
Have had great interaction with sales staff ( in 2022 Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot of confidence in her service advice. More
Other Employees Tagged: Simpy Behl
November 13, 2023
The service was fine but, several weeks after I visited their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit card company is disputing the charge on my behalf. Go somewhere else. More
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