Jim Brotherton | Page 7

First rate team and quick service. When they promised EXPRESS, the meant it. Alexandria Toyota is the best in the region! When they promised EXPRESS, the meant it. Alexandria Toyota is the best in the region! More

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I went through 2 other dealers trying to get a 2024 Prius Limited AWD. One ordered it and it never came. The second one sold my car, even though I had reserved it. Alexandria Toyota kept me informed at every Limited AWD. One ordered it and it never came. The second one sold my car, even though I had reserved it. Alexandria Toyota kept me informed at every step of the way. This is the only Toyota dealer I have worked with that I would purchase another car from. More

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We chose this dealer due to good selection and better pricing than surrounding dealers. Isaac Johnson, our sale associate, we extremely helpful. It took o2 20 minutes to locate our car and 15 minutes t pricing than surrounding dealers. Isaac Johnson, our sale associate, we extremely helpful. It took o2 20 minutes to locate our car and 15 minutes to complete financing., It took over 3 hours waiting to meet with the finance officer. Offering an appointment time would have been helpful. More

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Jack Taylor Alexandria Toyota is very friendly and competent, with good customer relations. Every time I come here, I am satisfied. competent, with good customer relations. Every time I come here, I am satisfied. More

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Have had great interaction with sales staff ( in 2022 Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot of confidence in her service advice. More

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The service was fine but, several weeks after I visited their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit card company is disputing the charge on my behalf. Go somewhere else. More

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very nice and the best service for the customer thank you so much for your service. so much for your service. More

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Everyone super nice and are easy to work with No complaints and will go to them for next vehicle complaints and will go to them for next vehicle More

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Since the ownership changed from Jack Taylor’s Alexandria to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department anymore. Every single visit provides a new surprise with their newer tactics to turn a simple oil change into a thousand dollar miscellaneous change this change that job without merit or justification. I would steer away from this dealership if I can. More

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They were honest in saying that a certain repair was unnecessary. That saved us money. unnecessary. That saved us money. More

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