Jim Ellis | Page 3

Oil change/state inspection Would have given a five star rating but they couldn't perform a state inspection because they ran out of stickers, which is something I've never heard Would have given a five star rating but they couldn't perform a state inspection because they ran out of stickers, which is something I've never heard of before. More

by tom_cabanas Verified Customer Verified Customer

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15,000 mile service we lease so we always get our service here. They do a great job and normaly in a timely fashion. The staf is always polite and friendly. we lease so we always get our service here. They do a great job and normaly in a timely fashion. The staf is always polite and friendly. More

by DEBBIE Verified Customer Verified Customer

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Car maintainance Good environment and schedule, reasonable prices, friendly staffs, close by, multiple options and very nice tracking reminder. However, still wish to Good environment and schedule, reasonable prices, friendly staffs, close by, multiple options and very nice tracking reminder. However, still wish to have better services for car trading in and repair suggestions. More

by zhangqm333 Verified Customer Verified Customer

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My car buying experience The process was lengthy but Jim Ellis (sales) and Brandon (finance) did a fantastic job working with me through the purchase and I’m happy with my exp The process was lengthy but Jim Ellis (sales) and Brandon (finance) did a fantastic job working with me through the purchase and I’m happy with my experience More

by JUSTIN.OWENS41 Verified Customer Verified Customer

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Excellent salesperson and very satisfied with the deal we ma Jim Ellis provided excellent information on the 06 Mazda5 we seen online. we live 2 1/2 hrs from the dealership. Jim took add'l pictures, told me a lo Jim Ellis provided excellent information on the 06 Mazda5 we seen online. we live 2 1/2 hrs from the dealership. Jim took add'l pictures, told me a lot about the car and helped make our decision top drive and see, ultimately buying it at a GREAT price. when we got to the dealership, Jim met us, showed us the car, we took a test drive and he answered all our questions. they checked the alignment, found two tires out of balance, they fixed them and rotated the tires for us. we made the deal and were back on the road home in good time. THANKS JIM!!!! More

by THEWILBERTS86 Verified Customer Verified Customer

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I love the car, but had some problems with service. the fill in financial guy wad amazing hoever the salesman left somthing be desired He was friendly, but insincere. My car was dirty and almost on em the fill in financial guy wad amazing hoever the salesman left somthing be desired He was friendly, but insincere. My car was dirty and almost on empty. I drove 2 hours to get there and the same returning and almost ran out of gas on the way home. I had never driven the car prior so had no idea about anything. I did make it home but had cried for 1/2 the way home because I was terrified I would run out of gas in the middle of no where. Lisa Kuzak More

by LAVENIASCARBOROUGH Verified Customer Verified Customer

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Professional AND personable experience. Going in I knew what I was able to do financially and I knew what my needs were in buying a newer used vehicle. I wasn’t willing to settle for anythin Going in I knew what I was able to do financially and I knew what my needs were in buying a newer used vehicle. I wasn’t willing to settle for anything outside my means and the finance department was able to beat what my bank was willing to do with a lower interest rate. In regards to my salesman, he was amazing. Jim Ellis was very prompt, professional, and personable. He made me feel like I was a person first and a customer second. I left feeling confident and impressed with my service. I would definitely recommend this dealership. More

by J.RATLIFF06 Verified Customer Verified Customer

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Great customer service! Jim Ellis is wonderful! He is Professional, friendly, knowledgeable, and he cares about his customers! Recommend him highly to my friends and family! Jim Ellis is wonderful! He is Professional, friendly, knowledgeable, and he cares about his customers! Recommend him highly to my friends and family! I always feel that I am well taken care of at Joe Machens Toyota. More

by SQUIDYNICKI Verified Customer Verified Customer

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Interesting This is only the 2nd car I have ever purchased at a dealership. It was easy....for the most part ;) I would buy here, from Jim and Greg again. This is only the 2nd car I have ever purchased at a dealership. It was easy....for the most part ;) I would buy here, from Jim and Greg again. More

by jenniferheitgerd Verified Customer Verified Customer

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Super-fantastic experience at leasing new car at JM today Today, Jim Ellis, guided me thru the strenuous, yet rewarding, process of leasing a new vehicle. I, initially, was in the service department at JM to Today, Jim Ellis, guided me thru the strenuous, yet rewarding, process of leasing a new vehicle. I, initially, was in the service department at JM to get quotes on fixing my 1999 Toyota RAV 4 and Jim Ellis approached me in the car lot in a very professional yet friendly manner informing me of the available new car lease deals. Later, I found out from the service department that to repair everything on my 1999 RAV 4 would be an exorbitant financial expense and I went home thinking that these repairs on my 1999 vehicle would not be the end but the beginning of more repairs in the future. On my way home, Jim Ellis phoned me and enthusiastically invited me back to JM to inform me of my options. Being a woman and very ignorant of the car-buying and leasing process, I was very fearful of the possibility of being taken advantage of by "strong-arm" sales tactics but from the very beginning of my interactions with Jim, I felt at ease and Jim constantly kept me informed about the leasing process without being condescending and demeaning. I feel Jim went above and beyond in surpassing my expectations in leasing the vehicle of my dreams and he completed this process in an extremely professional, yet friendly and informative manner. Jim was patient, kind and respectful of my specific car "wish and want" lists and of my personal financial concerns and needs. I feel, Jim Ellis, is a very valuable employee for your company and I will enthusiastically recommend him to my friends and family in buying or leasing cars from JM in the future. I, also, must mention how friendly and informative and professional Jeff Simmons was in the finance department during this leasing process today. Finally, I am so proud of my new car and being part of the Toyota "family" and I have complete trust in all JM employees who have assisted me in achieving the car of my dreams!! Thank you, thank you, Jim Ellis, for a fantastic car-leasing experience. With sincerest respect and gratitude, Linda Lee More

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