Jim Hartsook | Page 13

Excellent customer service!! I received excellent customer service from Jim Hartsook at Roush Honda in all ways: expertise, friendliness, and fast service. I am a very happy custo I received excellent customer service from Jim Hartsook at Roush Honda in all ways: expertise, friendliness, and fast service. I am a very happy customer! More

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Easy and Enjoyable Jim and Richie made the process easy, informative and free of pressure. Both were quick to answer all questions and provided various financing options Jim and Richie made the process easy, informative and free of pressure. Both were quick to answer all questions and provided various financing options that made the process very smooth. Additionally, both were very personable and enjoyable to worth with. More

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Great Follow-Up My recent experience in purchasing a 2014 Honda CR-V was a pleasant and productive one. Test driving a couple of used CR-V's during my first visit, I My recent experience in purchasing a 2014 Honda CR-V was a pleasant and productive one. Test driving a couple of used CR-V's during my first visit, I indicated to Jim Hartsook my preferences for model years, interior features, and odometer readings. Within a couple of days, Jim called to say that a CR-V meeting all of those specifications had just come in. He invited me to stop by for a test drive - and that is all that it took for me to find at a good price a vehicle that will serve me well for many years. More

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Repeat customer due to above and beyond service! This is the 4th used car that I have bought from Roush Honda. Jim Hartsook made purchasing a used car for our daughter a smooth, painless process. H This is the 4th used car that I have bought from Roush Honda. Jim Hartsook made purchasing a used car for our daughter a smooth, painless process. He listened to our needs and then made recommendations based on our needs. He found us a car that was even better then what we expected. I will definitely be back to purchase our next used car from Jim. More

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Our purchase was actually an enjoyable experience. I had researched the available pre-owned vehicles on line and picked out a couple that we wanted to see. Our salesman, Jim Hartsook, was very helpful, I had researched the available pre-owned vehicles on line and picked out a couple that we wanted to see. Our salesman, Jim Hartsook, was very helpful, friendly and knowledgeable. We did a test drive of the CRV that we liked, worked together on an agreeable price and bought the car. Jim went over the car with us explaining about all the accessories it had. He took the time to teach me how to use the Bluetooth even entering contacts for me. I would definitely recommend Jim and this dealership to anyone interested in purchasing a used (or new) vehicle. More

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First time car buying experience I've been driving an old car for a really long time. One of the reason that I've been putting off purchasing a new car was because that I didn't want I've been driving an old car for a really long time. One of the reason that I've been putting off purchasing a new car was because that I didn't want to deal with pushy car dealers. I hadn't purchased my own car before and I felt that I wasn't prepared for "intense negotiations". When the time came for me to accept the fact that I needed a new car, I decided to try Roush Honda because it was close to where I live. I did some research and already picked a couple vehicles that I wanted to test drive. Upon entering the dealership, I was greeted by friendly staff and I they introduced me to my dealer, Jim Hartsook. Jim showed me the vehicles that I researched for, answered all my questions, and most importantly wasn't pushy at all. Jim exhibited excellent customer service and worked with me to get a great deal on my new car. I felt really comfortable doing business with Roush Honda and would recommend to anyone to pay them a visit. More

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Purchased a used Lexus We weren't even thinking about trading in our Nissan but drove by the used car lot and saw a pristine Lexus ES 350. We test drove the car and we were We weren't even thinking about trading in our Nissan but drove by the used car lot and saw a pristine Lexus ES 350. We test drove the car and we were impressed. Very satisfied with the negotiation process. Our salesman was friendly, helpful and precise. More

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You made my tragedy a little less painful! Salesmen were great and my service at Roush has always been excellent. I purchased another Certified Used Honda Accord 2013 LX with 12,000 miles Salesmen were great and my service at Roush has always been excellent. I purchased another Certified Used Honda Accord 2013 LX with 12,000 miles More

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Wonderful Experience, Awesome Salesman. I was very impressed with Jim . I loved the fact that he had such a good sense of humor. He got us exactly what we wanted in our buying experience. I was very impressed with Jim . I loved the fact that he had such a good sense of humor. He got us exactly what we wanted in our buying experience. The vehicle I wanted and payment as well. Thank you for a great experience. More

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Outstanding Customer Service! My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service an My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service and salesmen. We returned to Roush after a horrible experience with another dealership (read Hinderer Honda review!) and bought a CRV. The salesman, Ray Moore worked with me through email for a few days and sent me new postings on CRVs as they came in. The first time we went into the dealership, Jim helped us. It was raining and he drove the CRVs he felt we would like into the garage so we could view them. This dealership answered all questions that we had and did not try to push us into buying before we were ready. I would definitely recommend this dealership and when we are ready to purchase again.....it will be from Roush! More

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