Jim Kostack

Nico was professional polite and now a friend. Gave us great service and a great deal! Gave us great service and a great deal! More

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Following a frustrating service experience my wife had, I left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedb left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedback, which meant a lot to us as long-time customers who have purchased several vehicles from BMW of Fort Washington. To his credit, Jim invited me in for a conversation, and we spent time discussing what happened. He was receptive to my concerns and took them seriously. Rather than dismissing the situation, Jim looked into the issue thoroughly, speaking directly with the staff involved. Jim exceeded my expectations by taking meaningful action to help ensure that similar situations don’t happen again—not just for us, but for future customers as well. Additionally, he refunded part of the payment for work that, while possibly recommended, was not necessary and may have been misrepresented. I want to sincerely thank Jim for stepping up, doing the right thing, and going the extra mile to make things right. His professionalism and commitment to customer satisfaction were far beyond what I expected. More

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I recently purchased a 2025 BMW X3 M50 and had an outstanding experience from start to finish. Lucy Hu, my sales consultant, was incredibly helpful and persistent throughout the process. She really w outstanding experience from start to finish. Lucy Hu, my sales consultant, was incredibly helpful and persistent throughout the process. She really went above and beyond to make sure everything went smoothly. I also want to thank Jeremy Golis, the General Sales Manager, for working with me to finalize the deal, and Jim Kostack, the General Manager, for stepping in and making the experience even better. Lastly, Bill Kamberogiannis did an excellent job walking me through all the final finance paperwork. Very clear, and professional. Overall, BMW of Fort Washington has a fantastic team and a great place to purchase a new BMW. Highly recommend! More

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Update: I am please to say that BMW did reach out to me and was very gracious to make the repairs on my car brakes. I want to thank them for replacing the brakes and setting me up with a loaner. They were and was very gracious to make the repairs on my car brakes. I want to thank them for replacing the brakes and setting me up with a loaner. They were very kind and completed the repairs quickly. I appreciate the manager who called me and made everything right. I'm happy to say that I will continue to patronize BMW of Fort Washington. More

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Lucy is a fantastic sales person! She is super responsive and works very hard for her customers. In addition sheet and her dealerships were great problem solvers for me and I am very She is super responsive and works very hard for her customers. In addition sheet and her dealerships were great problem solvers for me and I am very pleased with my purchase. I would recommend her to anyone looking to buy a car. More

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Lucy was exceptional in her customer service and communication. Could not ask for a better purchasing experience! communication. Could not ask for a better purchasing experience! More

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Greta experience once again. Entire team was pleasant to deal with and honest. They obviously had good training from WG! Entire team was pleasant to deal with and honest. They obviously had good training from WG! More

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The other day, I found myself in such a dilemma… Three Blown Out tires! Called the dealership three times and was sent to voicemail each time to leave a message for a return call… This was not an option Blown Out tires! Called the dealership three times and was sent to voicemail each time to leave a message for a return call… This was not an option for me, I tried one more number. My call was picked up by MOJGAN RIAHI FARD. She recognized the despair in my voice, and assured me she would get me help. She took it upon herself to go beyond her duties to personally connect me with service advisor Alden Miller. He gave me an appointment and made me whole in a timely manner. While waiting for my car to be serviced, I was able to meet and thank MOJGAN RIAHI FARD personally, for graciously helping me in my time of need. I want to thank Jim, Kostack and Mike Fastman Who took the time to listen to me go on and on about MOJGAN. More

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Good evening, Bmw of Fort Washington. Mr Michael Fastman! along with Jim Kostack! Are two of the best guys, you can depend on. When you are abuying a Bmw vehicle. Thankyou . God Mr Michael Fastman! along with Jim Kostack! Are two of the best guys, you can depend on. When you are abuying a Bmw vehicle. Thankyou . God bless ! More

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One of the best experiences I’ve ever had in purchasing a vehicle. Thank you so much for making this a seamless transaction. The entire staff truly were transparent and led with integrity, start to end vehicle. Thank you so much for making this a seamless transaction. The entire staff truly were transparent and led with integrity, start to end More

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