Jim McMahon | Page 11

A great experience at Jeff Belzer's Lakeville Each guy that helped my dad and I with getting a 2017 Kia Optima (my dream car) were very friendly helpful and friendly. Bob even talked visited with Each guy that helped my dad and I with getting a 2017 Kia Optima (my dream car) were very friendly helpful and friendly. Bob even talked visited with and got to know us when he could've went home. I will definitely be back! Thank you all for everything! More

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Sales was outstanding, Business Manager, Not so much I would think twice before ever purchasing a vehicle with Jeff Belzer's again. Mike Abri was absolutely phenomenal and so easy to work with, but Jim l I would think twice before ever purchasing a vehicle with Jeff Belzer's again. Mike Abri was absolutely phenomenal and so easy to work with, but Jim left little to be desired. In fact, due to Jim, he is the reason I would never choose to work with this dealership in the future nor would I ever suggest someone to go and look at a vehicle there or even think of doing financing with the department Jim is in. When a customer comes in with a pre-approval from their financial institution AND it's the financial institution your customer WORKS at, yet the dealership still isn't willing to accept a personal check for payment, is beyond me. Not only would they not take a personal check due to an implied lack of trust, they also made the fact that we had to come back even more difficult. We went to your dealership with a particular vehicle in mind because we didn't have a vehicle and were in need of one. We find "the one" and you won't let us take it off the lot without a bank certified cashier's check, but instead you'll offer us to take a LOANER vehicle overnight - how does that make any sense whatsoever? Jim didn't take the time to listen either when he sought out the loaner option because he came back after "seeing what he could do to make this as seamless as possible" and didn't listen to the conversation about when the sale would have to be done in the event we had to come back. We come back today with the cashier's check after having to take 4 hours unpaid for both of us from work to get the vehicle and an extra 90 miles to coordinate pick-up for your paying customer because you wouldn't let us take the purchased vehicle yesterday when we wanted to. You then make us sign a document implying that the check for payment isn't fraudulent or NSF. Why the xxxx didn't you do this with the personal check when we gave you the employee's information that you could verify with AND you've done business with this financial institution before? You know the dealership was in the wrong and trying to make it up to us when Mike finds us today with the cashier's check and he does damage control with us and even says, "I'm so sorry about what happened yesterday. I wouldn't have assumed that they would have denied the personal check being that you work there, had proof of documentation, and that had I known about it myself, I would've written a PERSONAL check myself from my own checking account so that you could've left with the vehicle last night." Now THAT is customer service and starting with trust with your customer. In a business where you want to make a sale, I still wonder why we decided to go with your dealership after our experience with Jim. Not every person out there is trying to take advantage of the system or pull a fast one on you. Start with trust, listen to your customers and what their particular situation is, and know that it's okay to operate outside of the "black and white policy" you think you have - I still believe this to be a personal bias based on the document we were required to sign with the cashier's check today.... To compare a car sale to that of a home purchase is asinine when we're talking a used vehicle less than $10K. More

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Excellent Outstanding experience. From our salesman Casey all the way to our delivery coordinator Tyler. They were to notch. Please keep in mind you are goin Outstanding experience. From our salesman Casey all the way to our delivery coordinator Tyler. They were to notch. Please keep in mind you are going to wait at any dealership while you go thru the process. I write this because I had seen some negative reviews about wait time. Our wait at this dealership was because of the influx of people buying. To me that is a great quality of a dealership. People trust them and I do too now. If you want great service, more than fair price, and great communication, I highly recommend going to Jeff belzers. More

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Dedicated employees in a casual atmosphere! Great dealership! First day I went to look at vehicles Joel came out in the pouring rain to help me out. Wasn't pushing me and wanted to make sure I h Great dealership! First day I went to look at vehicles Joel came out in the pouring rain to help me out. Wasn't pushing me and wanted to make sure I had the vehicle I wanted at the best price. Kept me informed for a month until the vehicle came in that i was looking for. Couldn't ask for a better guy to deal with! Will recommend them to everyone. More

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Super helpful Zach Helped my son and I find what we were looking for and was able to answer all our questions. We had a wonder experience and will definitely tell o Zach Helped my son and I find what we were looking for and was able to answer all our questions. We had a wonder experience and will definitely tell our friends about our experience and tell them to ask for Zach!!! More

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Very helpful They stayed late so we could go for a test drive. They also tried very hard to get me the car I wanted hear the price I wanted. They stayed late so we could go for a test drive. They also tried very hard to get me the car I wanted hear the price I wanted. More

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Worst car buying experience ever We came here to buy a truck first they couldn't find the truck they advertised online in the lot. So we scheduled an appointment the next day to view We came here to buy a truck first they couldn't find the truck they advertised online in the lot. So we scheduled an appointment the next day to view the truck. We decided to buy the truck. We had to leave for child's event and signed pre sale paperwork to guarantee price and warranty. We made an appointment to come back in 2 hours to complete all paperwork. When we came back they stayed they could not honor the warranty they advertised online and that we signed and could offer us only a lesser warranty! We decided that we liked the truck even though they did a bait and switch with the warranty. We were not financing through them so should have been a quick easy process plus they stated they would have paperwork ready to be signed. We waited 2 hours! I would never do business with this dealership More

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Great experience Our salesman, Bob Burke, was very helpful, friendly and not pushy. We told him what we were looking for and what price range we were looking at and h Our salesman, Bob Burke, was very helpful, friendly and not pushy. We told him what we were looking for and what price range we were looking at and he helped us with what we needed. More

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fantastic service the staff was over the top helpful, I would highly recommend anybody to purchase their next vehicle form Jeff Belzer's, our experience was with Justin the staff was over the top helpful, I would highly recommend anybody to purchase their next vehicle form Jeff Belzer's, our experience was with Justin Englin who I also recommend to get you started form the ground up and make sure you get the best deal and you leave with your vehicle, even if it means staying way past closing time. More

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Great Experience Everyone at the dealership was very easy to work with. They made the process of financing and leasing a new vehicle care free and enjoyable. Everyone at the dealership was very easy to work with. They made the process of financing and leasing a new vehicle care free and enjoyable. More

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