Jim Meehan | Page 3

My best dealership experience! I wanted to take the time to express my sincere thanks and gratitude to the Colonial Subaru. As someone who works in quality assurance /regulatory co I wanted to take the time to express my sincere thanks and gratitude to the Colonial Subaru. As someone who works in quality assurance /regulatory compliance I stress customer service in all walks of life and interaction. My experience at this dealership and with the named individuals below was exceptional. I highly recommend any potential buyer to visit and give their business to Colonial. I had some preliminary phone conversations regarding a vehicle I was interested in and found via autortrader.com. Upon visiting the dealership, between arrival and driving off with the vehicle, it took me two (2) hours. More

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My 1st Subaru Jose at Colonial Subaru was awesome! No pressure, listened to what we wanted and did his best to make it happen. The day we picked up the car everyone Jose at Colonial Subaru was awesome! No pressure, listened to what we wanted and did his best to make it happen. The day we picked up the car everyone involved made it an easy pleasant experience, From Nathan who explained everything about the car to Jim the Finance guy that wraps up the deal everyone was great. I recommend this dealership 100%. More

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Went well until the end I’ve recently purchased a brand new vehicle from Colonial Subaru. When walking into the dealership I was treated by Peter. Very nice gentleman and kno I’ve recently purchased a brand new vehicle from Colonial Subaru. When walking into the dealership I was treated by Peter. Very nice gentleman and knowledgeable. When I told him what I was looking for as well as my price range he immediately was seeking out the bigger price options. He was persistent that I buy the bigger model with all the bells and whistles. I declined and chose a different car. So at this point everything was going really well. Upon being contacted or updated on the status of paperwork and the car, Peter never seemed to be available, and if he called and I missed the call and tried to call back two minutes later he wasn’t available. Countless voicemails were left but 4-5 days later I received a call back. Now I understand people are busy, so I thought nothing of it. When he returned the call he told me when to come in. We arranged around 1:00 pm. Upon showing up at 12:50 PM. Peter was no where to be found. The receptionist was very nice and kept paging Peter. It was to my surprise when Peter emerged from the back room with his lunch box and told me he was taking his lunch now someone else will help me. So thirty minutes later I am finally greeted by the finance manager. We went over paperwork. When Peter returned he pulled up the car and had the tech assistant show me how to work everything. When going back in to finalize everything Peter was disinterested in talking and made it look like I was wasting his time. Was on his phone texting rather than interacting with the customer. I felt like once they had my money I was worthless. Upon agreeing to free service for the first 20,000 miles because it was a brand new car I was really sold on buying brand new rather than a pre owned if I got free service up front. So when leaving I asked Peter how to set the service dates up. He rolled his eyes and informed me that I never got any service packages. I told him I’m aware, you told me with buying a brand new car that you’d get free service up to 20,000 miles. He said that he would ask his manager and give me a call. This was over a week ago and I have not heard anything back. When I call I can never seem to get through to Peter or anyone. I had a great experience find a car and test driving. But closing the deal and picking up my car left a bad taste in my mouth. I don’t think I would recommend the dealership due to how I was treated at the end. It’s a shame, good location and selection but the employees or at least the ones I’ve dealt with are very unprofessional and do not make you feel valued at all. More

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Buying a Crosstrek This dealership is the best there is. I have family that had shopped here and it was highly recommended. I plan on buying Subaru's from here each time This dealership is the best there is. I have family that had shopped here and it was highly recommended. I plan on buying Subaru's from here each time I look for a new car. I know Colonial is going to have what I need. I wish I could rate more than five stars. More

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Excellent Service Don Hallas was very knowledgeable about the vehicles there and was able to help me find the correct car for my needs, which ended up being the 2017 Im Don Hallas was very knowledgeable about the vehicles there and was able to help me find the correct car for my needs, which ended up being the 2017 Impreza Sport with the hatchback. He explained all the great features of the car and was able to find me one very quickly and was very easy to talk to. I never felt forced or pushed into purchasing the vehicle and I was always treated with respect. Overall, I was very satisfied with my purchase and experience at Colonial Subaru and will certainly return whenever I need a new car! More

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Great dealership and pleasant experience We were looking to replace our 11 year old Forester and also wanted to compare it with an Outback. We test drove both cars and Dan was very helpful an We were looking to replace our 11 year old Forester and also wanted to compare it with an Outback. We test drove both cars and Dan was very helpful and accommodating, He answered all our questions and wanted to be sure we were satisfied with our decision. More

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Easiest Buying Experience Easy, no-nonsense experience buying a Subaru from this dealership. My salesperson was April Zanotti, and she was a pleasure to work with. Entire staff Easy, no-nonsense experience buying a Subaru from this dealership. My salesperson was April Zanotti, and she was a pleasure to work with. Entire staff was friendly, communicated well, and featured none of the nonsense you often find at car dealerships. I highly recommend them. More

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Great Experience My husbands first words to Dan were "I have a very short window of time today just want to see what kind of deal you can give me". Dan did not waste My husbands first words to Dan were "I have a very short window of time today just want to see what kind of deal you can give me". Dan did not waste our time! He was knowledgeable and answered all our questions. We made the deal and we will be back when its time to get a new vehicle. Great Experience! More

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Absolutely Amazing!! My salesperson, Angie, sat & spoke with me & asked what I was looking for. The first car she took me to was the one I decided on. She also had a sen My salesperson, Angie, sat & spoke with me & asked what I was looking for. The first car she took me to was the one I decided on. She also had a sense of humor which I appreciated!! More

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Great Experience Purchasing a new car is not something I look forward to. However, the experience with Dan, who was very knowledgeable about the Forester and the low- Purchasing a new car is not something I look forward to. However, the experience with Dan, who was very knowledgeable about the Forester and the low-pressure welcome from everyone at Colonial made this experience, something which I anticipated to be an ordeal, into a great experience. I will definitely recommend Colonial to family and friends. More

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