Jim Milella | Page 8

Customer Service I have worked with Jim Milella for many years. I have a 2008 Honda civic. I am amazed at how efficient he is. I always feel that I am the most impo I have worked with Jim Milella for many years. I have a 2008 Honda civic. I am amazed at how efficient he is. I always feel that I am the most important customer when I come in for service. More

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Best service Have worked with Jim for many years for service for my 2004 Honda Accord. Always fast, exceptional, and cost effective. He's pleasure to work with. Have worked with Jim for many years for service for my 2004 Honda Accord. Always fast, exceptional, and cost effective. He's pleasure to work with. Will always return. More

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Can't get any better! Every time I go to Dick Ide's for service on my Honda Element I leave very satisfied with the exceptional service ! I always return. Every time I go to Dick Ide's for service on my Honda Element I leave very satisfied with the exceptional service ! I always return. More

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Outstanding service, as always! Purchased our first foreign vehicle from Ide Honda in 2003, the Pilot. A friend from Grand Island, NY leased a Pilot from Ide Honda because the Buffal Purchased our first foreign vehicle from Ide Honda in 2003, the Pilot. A friend from Grand Island, NY leased a Pilot from Ide Honda because the Buffalo area dealers didn't give her any respect. Ide Honda made her experience worth the trip. We purchased a 2006 Ridgeline in Nov 2005 and the 2015 CR-V Touring in Nov 2014. We've only had our cars serviced by Ide Honda except for some oil changes at a Honda dealer in Atlanta, GA on the Ridgeline. The service has ALWAYS been outstanding, I enjoy going to have my vehicles serviced by them. They keep my vehicles running great and most importantly, my family safe! Jim Milella has always taken care of our needs with all our vehicles as well as Jim Quadrini, our service Tech. The 2003 Pilot has over 240,000 miles on it and the 2006 Ridgeline has over 201,000 miles on it. I've never had vehicles last like this. I wish Ide Honda would branch out to Atlanta, GA so I can continue to have piece of mind as I am planning to relocate there. I plan to go to Ide Honda to purchase my next new Honda even after I move to Atlanta.The Dealership and its' staff are that good! More

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Replace roof molding on 2016 Honda Pilot Believe molding was remover after car wash. I couldn't prove it and thought I would have to pay for replacement. Covered under warranty because clips Believe molding was remover after car wash. I couldn't prove it and thought I would have to pay for replacement. Covered under warranty because clips were defective. Thank you Dick Ide Service. More

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Excellent Service Department The day before my car was scheduled for routine service, it broke down while my partner was driving it. We had it towed to the dealership and Jim Mile The day before my car was scheduled for routine service, it broke down while my partner was driving it. We had it towed to the dealership and Jim Milella provided her with a loaner and had her out the door before I was actually able to talk to him. Jim is friendly, efficient and thorough in all of the interactions I have had with him. My partner said "He's a really nice guy. Everyone should bring their cars here". Thanks Jim!! More

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Great service and great people Jim milella always very helpful and honest about my car repairs. I've been going to ide Honda for 15+ years and I'm always pleased with their excelle Jim milella always very helpful and honest about my car repairs. I've been going to ide Honda for 15+ years and I'm always pleased with their excellent service. They treat me well and I'm confident with the quality of service I receive. More

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Unexpected costly repair! Even though I follow the schedule of maintenance for my Accord, an unexpected repair took me to the service department. Jim got me right in and made t Even though I follow the schedule of maintenance for my Accord, an unexpected repair took me to the service department. Jim got me right in and made the expense a bit less painless. I know Jim looks after my car! More

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very attentive staff and super friendly!!!!! I have never been so impressed with customer service! My experience was outstanding from beginning to end. I was greeted with a smile by everyone. And I have never been so impressed with customer service! My experience was outstanding from beginning to end. I was greeted with a smile by everyone. And we all know at the end of the day, everyone is stressed and ready to go home! I was very worried about the diagnosis of my car as I am having financial difficulties right now. My mechanic gave me a list of what I needed in order of priority and didn't pressure me to do any work. In addition, I was given a car so that I would not miss any work.Jim Minella was my mechanic and he was super friendly. When i came to pick up my car, at least 3 people asked if they could help me. Quite honestly, my neighbor and my cousin are both mechanics. I thought that after my car was paid off and my warranty ran out, I would stop going to the dealership. But after my recent experience at Ide, I will be back!!!! Thankyou!' Casey Hopkins More

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Tire Brake! Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waiting Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waiting area (snacks, digital work space ) are convenient and friendly. Thank you. More

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