Jim Milella | Page 9

Great Service Department Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeable. Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeable. Always a good experience. More

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NYS inspection and tire rotation Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our vehi Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our vehicles serviced by Dick Ide for the past twelve years. More

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Excellent routine service visit I recently had my Odyssey in for the routine 37,500 PM visit. As always, everything was done well and in a timely fashion. This is my 4th Honda from I recently had my Odyssey in for the routine 37,500 PM visit. As always, everything was done well and in a timely fashion. This is my 4th Honda from Ide Honda in 26 years, three of which are still owned in my family. Nice job. Thanks! Also had a brief followup with our sale rep. Great conversation. More

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The customer service at Ide Honda is second to none! We have owned or leased a number of automobiles from Ide Honda and can affirm that Honda produces a superior product. We can also attest that Ide Hon We have owned or leased a number of automobiles from Ide Honda and can affirm that Honda produces a superior product. We can also attest that Ide Honda's customer service is second to none. We have never felt pressured to make a purchase or lease. Brad Constantinople and Roberto Galante have been mindful of our budget and have been a pleasure to work with. The same can be said for the folks in the Service Department. Mark Frey and Jim Milella have been very accommodating and honest in regard to maintaining our vehicles. On occasion, We have taken a car in for a service and was told it wasn't necessary. Ide Honda has more than earned our business, they have earned our trust! Ide Honda is great! Thanks Brad, Roberto, Mark and Jim! More

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Great Customers Service by Jim Milella I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way b I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield More

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Great service I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpfu I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpful and responsive. I would highly recommend them to anyone. More

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Teamwork My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team a My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team at Dick Ide for making the sales process a smooth one. We also look forward to a continued relationship with the service department with Mark Frey and Jim Millella. They are beautiful cars. We look forward to staying with the Ide family for years to come. Thanks so much! More

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3hrs. of sevice took 5 days I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explain I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explained all this . They replaced two clips @ $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy service experience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix. More

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Linda!! Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left there after tow x2 but their Saturday hours are lifesavers. Frequently have loaners. Linda is to the point, professional, and gives customer confidence job will get done. More

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Best Service Department I Have Found Anywhere The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey. More

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