Jim Milella
Jim Milella at Ide Honda

Jim Milella

Senior Service Advisor

Ide Honda

875 Panorama Trail S.
Rochester, NY 14625

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5.0
104 Reviews

Jim has been in the car business since 1990, and with Ide Honda since 2000. He has two wonderful children. Jim is a complete fanatic of the automotive world and knows his cars, motorcycles, and anything that moves. He is happy to help you take care of your automobile at IDE HONDA!

Dealership Experience

26 yrs, 3 mos

Industry Experience

30 yrs, 1 mo

5.0

104 Reviews

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104 Reviews of Jim Milella

June 29, 2026

Dealership Rating
Employee Rating

My family has bought cars from Ide for quite a while now because their team is great and they always try to do the what they can for the customer. Jennifer Flammia was great to work with and helped me find More

by jgrace1
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Flammia

January 06, 2026

Dealership Rating
Employee Rating

Relied on Jim Milella for service on 3 Honda CRV’s. Great attention to detail and sevvice. He’s the best. P. Debes. More

by pandj1
Service Price Transparency
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Recommend Dealer
Yes

April 04, 2025

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Jim Milella is my go-to Service Advisor. Taking you car in for service can be a very daunting experience, yet Jim has made each and every experience a positive one. I trust him, implicitly More

by susanlofurno
Service Price Transparency
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Recommend Dealer
Yes

December 05, 2024

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After 10+ years of owning my 2014 Honda CR-V EXL, I traded in for a 2025 HR-V EXL. Let me assure you that Hondas do indeed hold their value! This transaction was made easy with the expertise of Melinda More

by Judynac
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Recommend Dealer
Yes

Other Employees Tagged: Melinda Pagliuso, Gerry Lamb

November 17, 2024

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I always receive exceptional service and advice from Jim Milella at Ide. The work is performed timely and professionally. I will certainly return, More

by gwv1357@gmail.com
Service Price Transparency
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Recommend Dealer
Yes

October 10, 2024

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I got my first Honda in 1996 from Ide and have always had a great experience. I think the service department is great, but now has gone a little downhill because it's so hard to get in touch with anyone (the More

by exg001
Sales Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Julian Barona , TJ Graham

August 06, 2024

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I knew taking my car to the dealer would cost a lot and it did just over $1000 but the treatment I got there and the speed at which the car was fixed made the rest of the trauma almost painless. They gave More

by Jane
Service Price Transparency
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Recommend Dealer
Yes

July 23, 2024

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We had an amazing experience with Ide Honda, particularly thanks to Blake Gross. He was extremely knowledgeable, courteous, and patient with us. He was available for us but never hounded or pressed us. A rea More

by JoeC
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Dilg, Blake Gross

June 22, 2024

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Jim Milella gave us very prompt and great service with a problem we encountered while traveling in the area. Many thanks Jim and IDE Honda More

by wwinzenz
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2024

Ide Honda responded

Thank you for sharing your experience! We're glad to hear that Jim provided you with prompt and excellent service during your travels. Your kind words mean a lot to us, and we're always here to help. Safe travels!

May 01, 2024

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I came in for a 12:30 appointment. Promptly met by Jim Milella, who took care great care of me. More

by sturri
Service Price Transparency
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Recommend Dealer
Yes
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