Jim Odell
Jim Odell at Miracle Ford
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Jim Odell | Page 4

Sales Administration Manager

Miracle Ford

1394 Nashville Pike
Gallatin, TN 37066

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5.0
44 Reviews

Twenty seven years of experience and still learn new things all the time! This business is constantly changing and that's what I love about it. Live in Hendersonville with my wife of 35 years and enjoy good friends, food and fun. I'm an avid sports fan plus play drums with a local band and in church.

Dealership Experience

29 yrs, 10 mos

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Graduate of the University Of Dayton and NADA Academy.

5.0

44 Reviews

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44 Reviews of Jim Odell

April 10, 2017

Dealership Rating
Employee Rating

The whole staff was amazing. From the moment I pulled on to the lot, walked to the showroom, the salespeople were quick to make sure I was helped. My salesperson, Josh Pelican qu More

by john eagles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Morgan , Josh Pelican, Coach Rollins

Apr 11, 2017

Miracle Ford responded

John, Thanks so much for your purchase and for taking time to post a review. It's very encouraging to hear that several of our sales staff were instrumental in helping you make your purchase. An auto purchase can be a complicated transaction and it can take several people in key positions to make this transaction a smooth process. We're very pleased to have been able to help. We look forward to seeing you back for your regular maintenance.

April 09, 2017

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Looking forward to a great relationship Friendly and patient. We Changed our minds several times and and they just kept working with us. We made our decision and they were able to get us in More

by Dave Dawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chase Rennie, Coach Rollins

Apr 12, 2017

Miracle Ford responded

Dave, thanks very much for your review. We understand that a car purchase is a big decision so having a customer change their mind is not an uncommon occurrence. We try very hard to make sure you are comfortable with your decision without being pressured even if that means more than one visit to the dealership. Thanks again!

March 20, 2017

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2017 Ford F250 The dealership found the truck I wanted, transferred it to their dealership, and delivered it to me within a week. Financing process was smooth and e More

by jeffseifert39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Piper , John James, Coach Rollins

Mar 20, 2017

Miracle Ford responded

Jeff, Thank you very much for your purchase and for taking the time to review our sales team and truly it sounds like a team effort based on all those you mentioned. We work very hard at creating an environment where everyone works together for a common goal. It's rewarding to see that this is working. Congratulations on your beautiful new truck and we look forward to seeing you soon for your regular maintenance.

December 25, 2016

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Excellent Service Again! They were a real life-saver on this purchase. Earlier the same day I had totaled my 2015 Ford F150 pickup. Checking the inventories of local dealers, More

by radioDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Piper , Marty Denson, John James

Dec 26, 2016

Miracle Ford responded

radioDave, Thanks so much for your kind review. We're so sorry that your vehicle was totaled (glad you're OK), but very pleased we could be able to help you replace it and do it so quickly. It's nice to see that many in our organization were able to pitch in and help. From Marty Denson in the body shop to several in our sales staff, it looks like it was a team effort which is what we always strive to achieve. Thanks for your purchase and we hope you can keep this F-150 much longer than the last.

October 15, 2016

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The Galvin Family is a staple in our community. The Galvin family have been friends for 40 years and I have traded with them over the decades. I have always been treated with care, concern and atte More

by egee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr , Coach Rollins, The sales person I had is not listed. His name is Juan and I'm not sure of his last name

Nov 01, 2016

Miracle Ford responded

Egee, thank you for your nice words about the Galvin family and the Miracle Ford employees. All of us here strive to be friendly, and professional in all aspects of our customer's experiences. Your salesperson, Juan Aguilar is a new addition to our sales team. We are pleased to have him as he brings experience as well as the wisdom that comes with gray (or little) hair, Ha, Ha. We all look forward to being able to serve you for years to come.

September 19, 2016

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Employee Rating

Free Fusion Fun Daniel Custudio and the Miracle Ford team are A1 in my book! Excellent Service! This was my first time at this car dealership and my first time winnin More

by kydowns2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Custodio, John James, night desk clerk

Sep 20, 2016

Miracle Ford responded

kydowns2016 Thank you and congratulations on your fantastic good fortune with this vehicle. We are so pleased that you were happy with our employees Daniel, John and Jim. We all work very hard to satisfy our customers and it's rewarding to be acknowledged. We look forward to being able to assist you with your maintenance needs and show you another good side of our business.

May 27, 2016

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Employee Rating

Great experience! Charlie was great to work with, he was not pushy at all. He listened to what I was looking for in a vehicle and found that in my price range. More

by Shelly Head
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Piper

May 27, 2016

Miracle Ford responded

Shelly, Thank you for taking the time to respond and also for your purchase. We are pleased that Charlie Piper was able to listen and assist you with your decision. We do not train our salespeople to be pushy, but as you say, to help customers find the best vehicle that fits into your desired budget. Mission accomplished! We look forward to seeing you again for your regular vehicle maintenance.

May 16, 2016

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Employee Rating

Best Sales Experience I initiated my contact with Miracle Ford online. Within minutes, Daniel Custodio contact me via phone. He located the specific vehicle I was looking f More

by BeckieJB
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Custodio

May 17, 2016

Miracle Ford responded

BeckieJB, Thank you for your purchase and your review. We understand it is important to customers that we respond quickly and it is satisfying to know that our internet sales department is doing just that. As far as working together, our dealership has that as a very high priority so we're again glad to see that it shows. Welcome to the Ford family, and more importantly, to the Miracle Ford family. We look forward to helping you for years to come.

May 15, 2016

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Employee Rating

Car purchase experience I have been having my Mustang (bought at a different dealership) serviced here for the past few years and was ALWAYS pleased with the overall level of More

by blessedguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael James, Kris Somaru

May 16, 2016

Miracle Ford responded

blessedguy, Thank you for your kind review. It is especially rewarding to see that your overall satisfaction of our business started with the servicing of your car. We have said many times to our employees that the path to a sale starts with a satisfied service customer. We are also very excited for our new employee Michael James. He brings plenty of customer experience to this new sales position, and it's obvious to us that he will be a great asset. We are pleased he and our other management staff made your purchase enjoyable. Thanks again and we look forward to servicing your Lincoln with us for years to come.

May 07, 2016

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Employee Rating

Why You Should Buy or Trade with Miracle Ford in Gallatin, T These folks make you feel like you are among caring, concerned friends. They go out of their way to see that you get what you want at the best price. More

by nannie26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr, Jim Morgan , Jamie Bailiff

May 10, 2016

Miracle Ford responded

nannie26, Thank you for your stellar review! We are all very happy that you felt comfortable and confident. We feel it is very important that customers who may be considered vulnerable be treated with utmost care. We make sure that our sales process is transparent and customers are given several options to review when making their purchase decision. It is rewarding to see that you felt our process is how you wanted it to be. We look forward to many years of being able to serve your needs.

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