Jim Rosamino | Page 20

Haroon took care of me from start to finish. Was very helpful and professional in finding the perfect car for my daughter. Was very helpful and professional in finding the perfect car for my daughter. More

by greeneaglelawnlandscape Verified Customer Verified Customer

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Frank was great! He listened to our needs, budget, and helped us get into the truck we needed! He listened to our needs, budget, and helped us get into the truck we needed! More

by amayer33 Verified Customer Verified Customer

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Shu was very professional throughout the sales process. Everything went smoothly with the dealership. Thank you Everything went smoothly with the dealership. Thank you More

by karen0571 Verified Customer Verified Customer

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Good work. Take too long. No updating of the progress P.O. work. Confusion to locate the entrance. Take too long. No updating of the progress P.O. work. Confusion to locate the entrance. More

by Niravathu Verified Customer Verified Customer

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I recently bought a car from DePaula Ford and had a fantastic experience. Not only the sales team help me find the perfect car at fair price, but helped me resolve a problem I had with the tires (punct fantastic experience. Not only the sales team help me find the perfect car at fair price, but helped me resolve a problem I had with the tires (punctures) after driving off the lot. The sales manager Jim fought to get me reimbursement and repair for two tires. I was quite surprised at this level of service and integrity as a car dealer. Will definitely be coming back More

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Lovey staff and very helpful. Staff was very helpful and communicate back in a timely manor Staff was very helpful and communicate back in a timely manor More

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Easy and so far a good experience. Everyone was friendly and nice and willing to go extra mile Everyone was friendly and nice and willing to go extra mile More

by abkn9028 Verified Customer Verified Customer

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Poor customer service, difficult to get straight answers, shady dealings between salesman and the finance office, staff who claim to be management aren't in management position at all shady dealings between salesman and the finance office, staff who claim to be management aren't in management position at all More

by CJENKINS2013 Verified Customer Verified Customer

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This was an absolutely horrible experience with this dealership. The sales person Josh was the worst part of my interaction with this team. We agreed to a price and pick up date. The final step was g dealership. The sales person Josh was the worst part of my interaction with this team. We agreed to a price and pick up date. The final step was getting insurance for my company vehicle. I assured Josh I would have it on the day of delivery. I own eight other vehicles so this is not a new experience to me.The day before pick up we communicated via text that I had the policy but my broker was waiting for underwriting to get the policy back to him. It was the 23rd of December so there were less people in the underwriting department that was causing the delay. I also let Josh know that I had a loan closing and would be unavailable to speak to him until later on in the day. He proceeded to call and email numerous times. During one of the voicemails he left Josh informed that since I wasn’t answering him that he wasn’t going to waste anymore time on me and that I need to learn how to do business. This was after I informed him that I would be unavailable because of real estate I was selling that day. I didn’t receive this voicemail until after I sent the policy to him and then called back to let him know I did not appreciate his tone on the message and that the day of pickup I would like to conference with his manager. His response was “yeah ok”. The day of pick up an another sales person showed me the car and attempted to set up some features unsuccessfully. I mentioned that the vehicle was only charged 92% and over the phone the team assured me that the battery would be a 100% before I left because of the distance I traveled to get there. Josh refused to have the salsas person charged the battery because it was on the charger all night and “ it is what it is”. The one bright spot if the visit was the financing manager. He was polite and extremely apologetic for the interaction I had with the rest of the team. He offered to get the sales manager for me. The sales manger arrived to the office and apologized for the interaction I had but explained to me that Josh is under a lot of pressure so sometimes he comes off the wrong way. I told him it was unacceptable the way he acted and the fact he questioned my business ethics was inexcusable. He offered to give me free services for the vehicle but since it’s an electric vehicle I didn’t see the value in that. He asked me what else he could do and I stated since the bed of the truck is already scratched that I would like a bed liner installed. He stated he could do that but since I live so far away that it wouldn’t work. He offered my wife a $100 check for the inconvenience. I stated that I just wanted to get back on the road given I had a two plus hour drive so we signed the rest of the documents and proceeded to leave. The sales manger then stated since he’s getting us a $100 check that he expected a positive review. I told him that I couldn’t promise that and we promptly left. Had I known this is how this dealership does business I would have paid a little more and saved myself from this miserable $70000 experience right before the holidays. More

by taylorjrandrew Verified Customer Verified Customer

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Amazing experience at DePaula! Frank and his team were so helpful, they showed me all the unique features of my new Ford Explorer and made the process of buying and trading very ea Frank and his team were so helpful, they showed me all the unique features of my new Ford Explorer and made the process of buying and trading very easy. I love my car so much! Thank you! More

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