Jim Russomano | Page 13

Traded in a lease...got screwed Would very very strongly suggest to go somewhere else. I very rarely post reviews but felt like I really had to this time. Nutley Kia is either at Would very very strongly suggest to go somewhere else. I very rarely post reviews but felt like I really had to this time. Nutley Kia is either at best grossly incompetent or at worst flat out liars and theives. Everyone knows buying a car is an unpleasant process, that is just a given. What you don't expect is to get a letter that you owe $1,500 a few weeks after asking the salesman repeatedly that there are no additional fees. Turns out every dealer is completely independent so when they incorrectly write up a ticket for trading in a lease, you then owe Kia Finance, which is a different company. You are on the hook with them despite Nutley Kia being at fault. Kia Finance tried following up with Nutley Kia directly to tell them how they wrote it up wrong and see if they wanted to offset it for us and they didn't even return the call. Very unprofessional conduct all the way around and now I'm stuck with a bill I shouldn't owe. The cars (have gotten the Soul twice) are actually very good but this dealership is not the place to get them. Buyer beware. More

Helpful 0

Report | Print

PLEASE READ BEFORE PURCHASING ANYTHING FROM NUTLEY KIA This business practices with no integrity and in general is ethically unsound and overall misleading to its customers. I was coming up to the end of This business practices with no integrity and in general is ethically unsound and overall misleading to its customers. I was coming up to the end of my lease so I called them to verify that my car was due at the end of the month. I was told by the receptionist that my lease was up June 30th (it was june 6th when I called). I was told I could come down today as they were offering great incentives and a few weeks left in my lease would not matter. When I got there I was told I could get into the same car ( only newer) for 15 dollars more a month. I explained that I did not have my contract as I had moved since I got my car and was not sure where it was. I had always had three year leases so I assumed it was coming to an end at the end of the month. Both the sales man and sales manager stated that my contract was up and they would take care of my last payment. I wanted the same exact car and was told they had to locate the car in white ( which is what I had already). I signed the paper work and thought everything was fine. I got a call a month later from the sales man saying I had a check at the dealership. I asked why and he was unable to tell me but stated there was a huge staff turn-over and a lot of paperwork had gone under the radar due to this. I was told to call Kia to ensure the payment was made from the dealership on my behalf. It was not. I called back and I was assured that they would call and ensure it did not go on my credit as it was now late and not my fault. I got a call a few days later saying “sorry nothing we can do your lease was not up for a year”. Their response to telling me it was up when it wasn’t, “our mistake, however the paperwork has gone through and there is nothing we can do”. It gets better, my husband and I never signed any paperwork saying that we knew that we were returning the car early ( because we did not , in what world would it make sense to bring a car back early to pay 4000 for the exact same care at 15 dollars more a month intentionally). Jim the owner refused to speak to my husband (although he cosigned for the original car and had every right to ask for answers). Jim stood up and put his hand in my husband’s face to silence him and stated he refused to talk to him. If you know my husband you know he is the calmest person in the world and this blatant disrespect and overall animal like behavior that Jim displayed was appalling to say the least. I could not help but wonder if his inability to talk to my husband stemmed from the guilt of him being a dishonest businessman and that it would be easier to manipulate a “vulnerable woman”. This was clear sexism at its finest. After discussing this with a friend who worked there in the past I was told I am not at all crazy to feel this way as this is his MO. HE IS A SEXIST DISPICABLE MONEY HUNGRY MAN WHO DOES NOT CARE ABOUT CUSTOMERS AND WILL NOT ACT IN YOUR BEST INTEREST. INSTEAD THIS DEALERSHIP WORKS ON DISHONESTY TO LURE CUSTOMERS IN AND TAKE THEIR MONEY. I did think it was odd that they kept pushing the survey on me only to find out from the person that used to work there that they are continuously rated low due to their unethical and borderline illegal business practices. To date the owner has done nothing to rectify the situation. More

Helpful 1

Report | Print

The more things change the more they stay the same If there ever was an example of how dealerships haven't changed in over 50 years this dealership is it. They play the same old game of "let me check w If there ever was an example of how dealerships haven't changed in over 50 years this dealership is it. They play the same old game of "let me check with my manager if I can give you that price". When I went to pick up the car I was there for over an hour, even though I made an appointment to pick up the car. After that they were non-existent. Had some paperwork issues that I finally had to resolve myself. The best word I can use to describe the owner is pompous. I've wasted more than enough time with them. so avoid this dealership. Based on the response from the dealer, I rest my case. Facts are incorrect. More

Helpful 0

Report | Print

An educated consumer is your best customer! When a potential buyer comes into a car dealership prepared and aware, both sides leave satisfied. Nicole provided the right guidance, took patience When a potential buyer comes into a car dealership prepared and aware, both sides leave satisfied. Nicole provided the right guidance, took patience with me, and several years later I came back when I was ready to purchase a car. The dealership was unlike any other in supporting us with valuable information to make the right decision. Nutley KIA is the best with a genuinely knowledgeable and hospitable staff. Nice work all! More

Helpful 1

Report | Print

My First Car On Friday my alternater stopped working, leaving me with having to find a new car, as fast as possible and as soon as possible. As referred by many, I On Friday my alternater stopped working, leaving me with having to find a new car, as fast as possible and as soon as possible. As referred by many, I went to Nutley Kia. I met the owner and a sales rep named Ray. They treated my parents and I like valued customers. Understanding with our concerns, they answered are many questions. Financial Office found us a possibility for low monthly payments, with almost to no downpayments. The staff was attentive to our needs, and have exceeded our expectations. I highly recommend coming to Nutley Kia. Ask for Rey, he will make your experience enjoyable, do to his great sense of humor. More

Helpful 0

Report | Print