"Trade in 2012 car to lease 2018 Honda HR-V"
Had a wonderful experience resting in my current car to start a lease on a new car. Jim Saber was wonderful to work with and was very patient while my husband and I tried to decide what would be the best option for us. I will gladly recommend anyone looking for a car to go work with Jim at Norm Reeves Honda in Irvine.
Sam Abdel was excellent to work with as well when it came to all the paper signing. He explained everything clearly and I did not feel like he was trying to push products on us.
"Overall good experience"
Our salesman Jim Saber was very respectful, patient and polite. The dealing process was quite pleasant with Jim. I would definitely recommend him to others. Jim is what makes this dealership 5 stars.
Our finance person (Nareg) on the other hand was pushy and rude. He tried to get me to finance even though we had agreed with Jim it was going to be paid in full. When he kept pushing I put my foot down and refused. He didn't seem to like that and told me "there's no need to get all ...(paused before saying) feisty." He was more respectful during the signing, but his comment was rude and unnecessary considering he was being pushy about trying to get me to finance. 1 star subtracted
I heard at least 5 negative comments about customers among the employees there. I found it very unprofessional to hear employees speak ill of visitors, callers, and customers. There is a pledge on each salesman's table. That only seems to hold true if the customer is there. 1 star subtracted
"Great Experience At Honda"
I traded in my car for a new car and Jim helped with everything! It was honestly so easy and painless. He was professional, patient and delightful to work with. I am grateful for all his efforts! I was able to get everything taken care of and drive out with my new car in short period of time! Always go to Jim every time i go to Honda and recommended my family/friends to him as well!
"Great car buying experience at Norm Reeves Honda!"
I had a great and easy experience with Jim. I told him my situation where I just moved back to the area and needed a car ASAP. This was my first time buying a car all by myself. After talking about what I wanted in my future car and my budget, he showed me a few options. He had found exactly what I wanted and the price was well within my budget.
Finding the car, test driving, finance department working with my bank, and signing documents was all painless. Jim made it a comfortable experience for me. I never got the "cliche car salesman" from him. He's a down to earth guy.
I've referred a couple friends to Jim and they both were happy with his level of customer service and car buying guidance.
I highly recommend Jim at Norm Reeves Honda in Irvine.
"bad behavior of person in Charge "
I had a bad experience in this leasing office on Saturday 18th of August 2018. When I asked for some advice from the guy in charge about the options I may have for terminating a car leased a year ago from their office (or replacing it with a cheaper car), his behavior was unprofessional and inappropriate. He stated it going to be a preach of contract and started giving us some funny options like if you cannot pay it you can leave it by the street and so police will call for you then you will be in serious troubles and so on. Anyways we shocked with such behavior in this office and still seeking to find a responsible person in this office to help us with my issue.
"Great help! "
Helped me out more than I could imagine. Very sweet and accommodating. I wasn’t sure what I was doing or able to get, gave me the guidance I needed and walked out with a way better car than expected. Highly recommend!
Other Employees Tagged:
Jim was very patient with me. he tried his best to accomodate me. he is very helpful. i would recommend him to people buying a new car
Jim Saber was very helpful and knowledgeable. It was a pleasure working with him. We look forward to our next transactions with Norm Reeves Honda.
"Excellent Customer Service"
I'm so pleased to have such great experience purchasing my car from Jim Saber at Norm Reeves Honda Superstore Irvine, it is great pleasure to know Jim and his Fantastic effort and customer service he deserve to be recommended to all and enjoy his great manner and personality.
Jim Thank you so much.
"Excellent experience "
It was my first experience at Honda, I meet Mr.Jim Saber and he was really helpful. He was acknowledged.
They gave me a good deal on Honda Civic.
I recommend this dealership to my family and friends.
Thaaanks a lot guys.