Jim Watts | Page 19

Always professional and gets you in and out in a timely manner. Very nice and polite. manner. Very nice and polite. More

by smthdeb1 Verified Customer Verified Customer

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Financial review and explanation of charges that were incorrect did not make sense. I have an MBA in Finance and it was crazy to sit and listen to the xxxxxxxx when you catch mistakes adding up to over incorrect did not make sense. I have an MBA in Finance and it was crazy to sit and listen to the xxxxxxxx when you catch mistakes adding up to over a $1,000 in additional charges that should not have been included and were not correct. Be careful More

by tracynagy Verified Customer Verified Customer

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Appointment was met on time with reminders not to forget. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. More

by shellynovak Verified Customer Verified Customer

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Great experience! Would use South Hills Kia in the future and recommend to my friends/family Would use South Hills Kia in the future and recommend to my friends/family More

by britnsarnese418 Verified Customer Verified Customer

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I had a 10 am appointment for three quick recall fixes and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealers and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealership throughout the day, so around 12:30 I called to see if there was any movement. For some reason, every number I called for the dealership went directly to someone's voicemail. Even calling the other South Hills dealership and having them forward me to the Kia service department ended up with disconnected calls. I decided to drive over there at 2:30, and the technician I spoke to said they hadn't brought the car in yet. I asked why not, and he said since I dropped it off the night before and didn't specify a time, they took that as they had all day to work on it. I said, "I had a 10 am appointment, that was the time." The technician got snippy with me and told me that they would have it done by 4 and to come back. It was really frustrating, first with the phone system not working, then not receiving any sort of update throughout the day, and then finding out at 2:30 it wasn't even looked at yet. I planned my day around the fact that it would be looked at at 10AM and be done in a reasonable amount of time, or otherwise I wouldn't have made an appointment for that time. Not only that, but the vehicle was there from the night before, so there was no excuse for the vehicle to not have been looked at until 2:30. Frankly, I'm concerned that if I hadn't shown up if it would have been done at all. On top of all that, the oil change was $98- I assumed it would cost a little more at a dealership, but the time savings seemed worth it. I did not expect it to be so high, and wasn't even asked what oil change I wanted. Finally, when I went to get the vehicle, the technician said, :ok we had the recalls and oild change, that will be $98. After he was finished and I was handed the receipt and keys and walking out the door, I stopped to ask if all three recalls were handled. He said, two of them were, but the third doesn't have a remedy yet. It would have been nice to have known that at any point during the transaction- I get it if the recall doesn't have a remedy yet, but he should have told me that unprompted. More

by Nick Kratsas Verified Customer Verified Customer

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WAY too expensive for an oil change. .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just can't afford this price anymore and won't be returning. Otherwise, the work was completed quickly. More

by christopher724pa Verified Customer Verified Customer

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Always great service at this dealership. They are the best Kia service center in the area. They are the best Kia service center in the area. More

by briansmith8 Verified Customer Verified Customer

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Great service for the last 14 years of owning our car! I would highly recommend! I would highly recommend! More

by snyder679 Verified Customer Verified Customer

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Kayla B is also extremely helpful. Always communicates updates or anything needed for the car. Always communicates updates or anything needed for the car. More

by apalm2776 Verified Customer Verified Customer

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They did a good job of handling my lease buyout. The options were clearly explained and the process moved at a solid pace. I was also able to get an inspection and the service department took care The options were clearly explained and the process moved at a solid pace. I was also able to get an inspection and the service department took care of needed repairs the same day as the lease buyout. More

by jessejamessaunders Verified Customer Verified Customer

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