Jimmy Morejon | Page 13

I enjoyed the service. They really provided me with great information concerning my car. I really look forward to doing business again They really provided me with great information concerning my car. I really look forward to doing business again More

by shantelflowers35 Verified Customer Verified Customer

Print

I made my appointment online to have the transmission diagnosed as a warranty bulletin was sent to the house. The appointment was for 830. I let the advisor know I’ll be waiting. At 11 AM. I checked with diagnosed as a warranty bulletin was sent to the house. The appointment was for 830. I let the advisor know I’ll be waiting. At 11 AM. I checked with the advisor. He called the shop and found out a transmission Tech was not even on duty today and nothing had been done to my vehicle. I then went over to the service manager Jimmy to let him know I was not happy with the lack of communication and he did not seem interested. This was the third time I used this service department and it will be the last on the first visit oil and Grease was on my leather interior and white exterior paint. The second service the service reminder was not reset and the third scheduling an appointment without having a transmission technician on duty. Three strikes I’m done. More

Print

Asked for tire rotation with oil change and it wasn't done was charged for it hopefully you can credit my credit card or I won't be back done was charged for it hopefully you can credit my credit card or I won't be back More

by DONHARTLEY52 Verified Customer Verified Customer

Print

Prompt, professional service from the crew at Pearson Nissan as usual. I will continue to bring my car back for service. Nissan as usual. I will continue to bring my car back for service. More

by leelee803 Verified Customer Verified Customer

Print

Thanks for correcting the manufacturer recall on my vehicle in a timely fashion. I didn't even purchase from this dealership. vehicle in a timely fashion. I didn't even purchase from this dealership. More

by lilredturner Verified Customer Verified Customer

Print

Friendly and fast service with all the people I dealt with there and the coffee was good with there and the coffee was good More

by Wolf Verified Customer Verified Customer

Print

Every one at Pearson Nissan were awesome, Great service and great deal. I recommend going to Pearson Nissan and great deal. I recommend going to Pearson Nissan More

by jvleon64 Verified Customer Verified Customer

Print

Very disappointed in the lack of service received at this dealership. They showed little ability to diagnose vehicle for well known issue. Diagnosis felt random starting with replacing a key (was told afterm dealership. They showed little ability to diagnose vehicle for well known issue. Diagnosis felt random starting with replacing a key (was told aftermarket key was the issue) to being told the car still would not start and the issue was the rack and pinion. They showed very little knowledge or refused to identify steps needed to unlock the car's computer. After taking it to another shop I was informed that the computer in which Nissan was supposed to unlock was totally locked and never programmed. I will never use their services again nor will I use the services of corporate. They were rude and refused to hear concerns. The corporate call taker was only interested in regurgitating to me what the uninformed service dealership barely noted. This entire experience shows me that the dealership is not truthful in operating practices and will take you through unnecessary diagnosis to make money off of their clients. Fed up and done with Nissan. One less customer to worry about. Back to a brand that cares about their clients. Thanks for ruining what had been a great experience with Nissan. More

by Good bye Nissan Verified Customer Verified Customer

Print

I like this dealership for the helpful staff, efficient service, ...and the comfortable waiting area. service, ...and the comfortable waiting area. More

by Dawn Verified Customer Verified Customer

Print

Thank you to Nia for helping me with a warranty issue with my sunroof. I greatly appreciate her willingness to go above and beyond expectations to help me solve the problem. with my sunroof. I greatly appreciate her willingness to go above and beyond expectations to help me solve the problem. More

by EMKILCULLEN Verified Customer Verified Customer

Print