Jimmy Nguyen
Jimmy Nguyen at Scott Clark Toyota

Jimmy Nguyen | Page 3

Internet Sales Manager

Scott Clark Toyota

13052 E Marie Garris Rd.
Matthews, NC 28105

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28 Reviews
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28 Reviews

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28 Reviews of Jimmy Nguyen

May 02, 2019

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Employee Rating

Thank you, Jimmy Nguyen!! Jimmy did an outstanding job trying to help me find a car that I wanted and that was going to help me build my credit back up also. He was very helpfu More

by tmedlin7617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 04, 2019

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Buying experience Purchased several vehicles and like the dealership. As always, one should do their homework beforehand to insure a fair deal, but really enjoy working More

by Rmccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Carrasquillo

February 19, 2019

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Employee Rating

Everything good . Friendly. We will be back again in a year to lease another vehicle. Salesmans were excellent. Always enjoy my visit there even for service departme More

by L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Powell

February 10, 2019

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Employee Rating

Great & understandable. Jimmy was awesome. He actually listened to your needs and what type of vehicle you was interested in. He showed he cared and wasn’t just all about sel More

by JesseLee2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 17, 2018

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Employee Rating

Scott Toyota Poor communication and typical bait and switch sale price. Was unable to meet or beat a written quote. I sent a long note to the GM but he did not res More

by robenjake
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jimmy Cline, George Hatzel, Step Williams

Jun 17, 2018

Scott Clark Toyota responded

Robenjake, Thank you for taking the time to write your review. I am sorry that this is happened and I would like to get to the bottom of it as soon as possible. There is an obvious training opportunity here but I need to know your name so that I may get more details. You can reply to this, you can email me at sphelps@scottclark.com or you can call me at(980) 245-4737. Thank you, Stuart Phelps Director of Brand Development Scott Clark Auto Group

Jun 18, 2018

Scott Clark Toyota responded

Thank you for your response. I am trying to find the long note that was sent to the GM. That was why I was trying to find out what your name was so I could investigate this more. Step left us last week. You can email me at sphelps@scottclark.com if you prefer. Thank you,

Jun 17, 2018

robenjake responded

I have just purchased a new Tundra from Town and Country. A great experience and everything I was told was honest. They negotiated a good price and kept to their word. They even let me take the car home to make sure it fit in my garage. Their model is no commission but salary and bonus for an excellent customer experience, which it was. No one lurking outside. I sent my entire text message to Step, manager. My initial conversation was with the internet sales manager. I have never written something like this before. It was very frustrating. I sent a quote from another dealer. The internet sales manager tried to dispute the facts and proved wrong.

Jun 18, 2018

robenjake responded

The incident is done. I have wasted a lot of time. I have moved on. I prepared two write ups. I will not continue to write and solve Scott Clark customer service and did not meet the customer promise of meet or beat. Needless to say I will no longer shop at any Scott dealerships, nor recommend them. The model is to sell As many cars as possible absent of the customer promise.

April 04, 2018

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Amazing experience buying a Toyota Camry Jimmy was a true professional and all around nice guy during this process. I had a number I needed to stick to, and they were able to give me a great More

by erodneuman9289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 31, 2018

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Best buying experience I bought so many cars from so many dealerships — this is my third one from Scott Clark Toyota and each time it was easy, fun and good. But this time More

by tripleh189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Holt, Nasir Khan

August 26, 2017

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Employee Rating

Great customer service! The sales team, was courteous and professional! I was pleased with everyone's customer service professionalism. Everyone was very accomodating to my n More

by Garnet Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Fluker , Ben Garland, Nasir Khan, Mallory McDaniel

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