Jimmy Wilkes | Page 12

My experience with this Toyota location was negative on every level besides my interaction with Michelle in the service center and help from a sales representative via phone call. My car was towed after ho every level besides my interaction with Michelle in the service center and help from a sales representative via phone call. My car was towed after hours due to a key issue. I left a message early the next morning with Toyota’s service department. After not hearing back from them literally all day, I reached out before closing hours that day. I had 2 employees tell me my car was not in on site. The service supervisors attitude and willingness to assist was unacceptable. I had to call Toyota’s main number back and ask for a member of the sales team’s help to simply let me know if my car was on site. I’m still frustrated with the lack of communication from the department and laziness to step outside and look for my car. When I spoke to the first service center employee I explained my car was towed to the back lot. The tow truck driver told me before my tow he would put my car in a numbered parking spot and then would drop my information such as my service needs, make and model, contact information, and numbered parking space into the drop box. It was until I talked to the 4th Toyota employee that admitted the drop box hadn’t been checked all day. I was having keys reprogrammed because my main key was stolen and I couldn’t locate my spare because my belongings were packed. I understand I’m responsible for my own keys, but during a move and crisis situation hearing from 2 employees my car was not on site was beyond upsetting. I literally had to push scheduled moving services back mostly because I couldn’t have movers take my belongings to another state if I wasn’t there first to let them in. I’m being charged a $500 fee for changing my moving service date and had to pay rent again because I couldn’t find hotel short notice that could accommodate 3 cats. I feel the extra fees could have been avoided if Toyota would actually answer their phone and if they could also return an urgent voicemail. I didn’t expect Toyota to reprogram my keys instantly, but if the information Michelle communicated with me would have been done in a timely manner by a team member I could have arranged to stay with a friend. After not hearing back from Toyota after leaving a detailed voicemail and specific instructions from the tow truck driver in the drop box of my needed services. I falsely assumed w the two communications and detailed instructions no follow up questions were needed from me and your team and the process was started. Unfortunately Toyota didn’t even know my car was there. When arriving at Toyota to pickup my keys and car I went to the service department and nobody greeted me. I went to a gentleman’s station that was empty and told him my name and that I received a call my car was finished. He literally told me he was busy and suggested I go to another station. Once I paid for my billl (>$500). I learned that the new keys will not prevent access to getting inside my car. The new keys and fob prevent someone from driving it only. I was not given this information upfront and it partially defeats the purpose of new keys. I could have had my car towed to another place in Daytona that quoted half the price for my keys and fobs, but I wanted to give this Toyota location a second chance. I’m passionate about receiving and giving good customer service and was expecting to at the very least receive that through interactions with Toyota. Additionally while waiting for someone to help me at a different station I asked to speak to a manager and was told a manager wasn’t available. On a positive note. Once Michelle found out about my situation she was understanding, compassionate, and happy to help me throughout the process. I’m thankful for her because if it wasn’t for her being part of your team I would have used my insurance’s roadside and had my car towed elsewhere. More

by Amandawinkler37 Verified Customer Verified Customer

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Last week I had the wonderful opportunity of purchasing my first car from Daytona Toyota wit the help of Amanda Vegerano, she was incredibly helpful and made sure I knew what I was getting and that I would my first car from Daytona Toyota wit the help of Amanda Vegerano, she was incredibly helpful and made sure I knew what I was getting and that I would be happy with my decision. She made sure to find any way possible for me to get my first car at an affordable rate and that it would be a reliable car long-term. Since I was co-signing and the person I was co-signing with was at work she went out of her way to follow me to her job just to get some paperwork signed, truly incredible. if you decide to purchase from Daytona Toyota, make sure you ask for Amanda Vegerano!! More

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Tiffani went above and beyond to make sure I got the best car for me. She made sure I understood the process from start to finish and I couldn't be happier with my experience. car for me. She made sure I understood the process from start to finish and I couldn't be happier with my experience. More

by rayne Verified Customer Verified Customer

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Phone messages and text messages are not returned or answered. Customer service needs to be more receptive and respond in a more timely manner. answered. Customer service needs to be more receptive and respond in a more timely manner. More

by MONSANTOY Verified Customer Verified Customer

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Family oriented no pressure good follow up Brian and Jim and Andrew from sales and Mike from finance were excellent. and Andrew from sales and Mike from finance were excellent. More

by MONSANTOY Verified Customer Verified Customer

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Amanda was super helpful and kind. Always available for questions and never made me feel uncomfortable. Always available for questions and never made me feel uncomfortable. More

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I had a wonderful experiance with Daytona Toyota and will definitely recommend to my family and friends, to contact Daytona Toyota for their next purchese. Thanks, Mitch. definitely recommend to my family and friends, to contact Daytona Toyota for their next purchese. Thanks, Mitch. More

by Lachmi tiwarie Verified Customer Verified Customer

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Brittany was AMAZING! She really made me feel like family and I could tell she cared about what I wanted and needed. I was there for a long time and she was very attentive She really made me feel like family and I could tell she cared about what I wanted and needed. I was there for a long time and she was very attentive to make sure I was comfortable. Mikey in the finance department was also the absolute best. My entire experience was so beyond incredible. I will never buy a car anywhere else. More

by Naomi Landorf Verified Customer Verified Customer

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Very friendly and great customer service. Best experience I have ever had while dealing with a car dealership. Best experience I have ever had while dealing with a car dealership. More

by Bondseabees Verified Customer Verified Customer

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Great deals. Works great with customers on getting best deal for all. Feels like high pressure but on the end you’ll get what you want. Works great with customers on getting best deal for all. Feels like high pressure but on the end you’ll get what you want. More

by Barbflowergarden Verified Customer Verified Customer

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