Jing Lau | Page 3

Thanks to Jung Lau and Mohammad Inar for great service. Real credit to Chambers group. They have made me a BMW Chambers customer for other cars I will purchase Real credit to Chambers group. They have made me a BMW Chambers customer for other cars I will purchase More

by golfmurphy48 Verified Customer Verified Customer

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Excellent experience I would like to say that Jing Lau made our experience buying and trading a car very easy and stress free, We were upfront with him and he was honest I would like to say that Jing Lau made our experience buying and trading a car very easy and stress free, We were upfront with him and he was honest and upfront with us. I would highly recommend friends and family to request Jing Lau, More

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satisfied with the product but one thing,I didn't like When I purchased my vehicle, I had purchased an additional wheel and Tyre protection. Yes, It was my decision to purchase and the manager had given a When I purchased my vehicle, I had purchased an additional wheel and Tyre protection. Yes, It was my decision to purchase and the manager had given a 1000$ discount than the Actual price. I appreciate that. After a day, I somehow felt I don't want to go with this Tyre and wheel protection and contacted the manager to check if this can be excluded from the purchase. I was informed that it cannot be done and I have to go with that as I opted for that previous day. One thing I didn't understand is if herb chambers had a policy of 5 day car return with a full reimbursement, isn't there a way to just have this additional package excluded from my purchase, if I don't prefer to go with that package? I didn't even pick up my car by that time. So I was bit disappointed by this. More

by VISWANATHKALIDASU Verified Customer Verified Customer

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This is how car buying should be! Wow! Who knew that the car buying experience could be so painless and actually, dare I say, enjoyable? Usually car shopping is something I dread...but Wow! Who knew that the car buying experience could be so painless and actually, dare I say, enjoyable? Usually car shopping is something I dread...but the folks at BMW Boston made the entire experience so delightful — I came away feeling excited about my new car, instead of feeling stressed and like I had just got taken for a ride (pun intended). Before I even stepped foot into the dealership, I spoke with Jano over the phone to tell her what I was looking for and to to see if it was even in the realm of possibility. Right then and there, yes, over the phone, boom — she made it happen and the deal was done! Really?!!! Fast, easy, no haggling, no BS. I came away feeling great! You rock Jano! Then it continued. Jing pulled it all together along with Omar in financing and that was that. Thank you to all for your professionalism, your authenticity, your kindness. You are a wonderful group of people who quite obviously love your job! Bravo. More

by ELLENLABBLERNER Verified Customer Verified Customer

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A simple sale made complicated and frustrating. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. When I arrived, parking my vehicle was an absolute nightmare and took me the better part of 15 minutes, after which I ended up parked where I was not supposed to be (in the alleyway leading to the service bay) because it was the only option. Seeing the car and the test drive went well, as did the negotiations with my salesperson, Jing. When it came time to meet with financing, the wait was going to be over an hour just to see someone, which I could not do, so I made arrangements to come back the next day to finalize my purchase. The next day, I arrived to speak with the finance person, who was initially pleasant and very chatty — to the point that the meeting itself ran close to 2.5 hours on a (IMO) simple purchase. I chose to decline the additional protection and service plans (my personal preference). It was at the point that I declined the plans that the finance person became angry and fairly hostile. While I understand that this person’s job is to sell these plans, it is completely unprofessional to treat a client who is already spending tens of thousands of dollars at your dealership with such hostility. This portion of my experience really soured what had been a pleasant transaction with this dealership to that point. A week later I was to pick up the vehicle on a Friday morning. I don’t live nearby, so coming into the city is an undertaking for me. I had other plans in the city that day, and was trying to work everything into my schedule. On Thursday evening I reached out to confirm a 10 AM pickup (as agreed to earlier in the week), only to be told that the car would not be ready then — and to please come at 3 PM. After some calendar shuffling, I made it work. When I arrived at 3, the car was still not ready for me. It took over an hour to be brought out, and when it was, there were license plates on it that were not mine — I had asked that my old plates be transferred from the car I was trading in. This necessitated me to swap out the plates myself after more paperwork could be done the next week. Additionally, there was only one key for the car, and I was told that another would have to be ordered for me. I took the car home that day, hours late, with one key and wrong license plates, but happy with the vehicle itself. In the two weeks after my purchase I had to have multiple emails and phone calls to straighten out the registration paperwork, and to track down the second key. The key, as it turned out, was never even ordered that day. I was only able to get this worked out after contacting the manager of the dealership weeks later. Eventually it came via UPS, 3 weeks after the vehicle was purchased. When I tried to set up a time to be walked through the new key setup process, I was ignored. Eventually I had to make time to stop into the dealership to get it done, making the shipment of the key pointless, and wasting another hour of my time. Overall, I am happy with my BMW. However, I am disappointed with my experiences with this particular dealership. My family has purchased other vehicles from Herb Chambers Mercedes Benz Dealerships and had nothing but positive things to say about the dealerships involved in those transactions. I only wish my experience here had been the same. I do appreciate that everything was made right in the end, but I wish it had not taken such leg work on my part to get it done. I will not be back to this location. More

by SydneyNewman Verified Customer Verified Customer

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Great sales team, overall smooth experience I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship with Herb Chambers BMW! More

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X1 oil service Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork ready too! Jing Lau sold me the car and he saw me when I was dropping off my car for service and he as always greeted me and asked me how I liked the car. Jing is friendly and cares about his customers! More

by BREN Verified Customer Verified Customer

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Bad situation turned good Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked me when was the last time I got serviced and I explained it was the first and he asked where it was done and where I bought the car. He actually was familiar with the establishment where I purchased my vehicle and went above and beyond and called them to explain the situation where the company was able to pay for the service. Nick turned my day into a good day rather than a stressful day by going above and beyond. More

by Alex s Verified Customer Verified Customer

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Nearly flawless Only issue I had is that I have to return to go over something’s with the “genius” who was sick the day I picked up my vehicle Only issue I had is that I have to return to go over something’s with the “genius” who was sick the day I picked up my vehicle More

by JACUPUNCTURE Verified Customer Verified Customer

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Thank you Had a great experience with my salesman Jing, he was very professional and helpful... never felt pushed like other sales-mans. He was very patient and Had a great experience with my salesman Jing, he was very professional and helpful... never felt pushed like other sales-mans. He was very patient and helped me find the right car that I was looking for. Giovanni and Omar was very helpful as well and helped make the experience from start to finish wonderful. Thanks again guys! More

by Kelvin G Verified Customer Verified Customer

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