Joann Kimbrough

94 Nissan of South Holland responded

Thank you so much! 🙌 We’re thrilled Joann was thorough, patient, and followed up after your visit—that’s the experience we aim for. If anything else comes up, I’m here for you. 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m really sorry for your experience, and we’ll make this right. 🙏 I’ve escalated this to our General Manager for a call back. We don’t have your contact info from the review—please email me your name, best phone number, and a good time window and I’ll have our GM reach out directly: liz@94nissan.com . If you’d like, you can also include your VIN/RO# so we’re fully prepared before the call. 🤝 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Wow — thank you for being such a loyal customer! 🙏 We’re so glad to hear our team continues to provide professional, pressure-free service in a welcoming environment. Your kind words (and love for our popcorn, water, and coffee 😉) mean a lot to us. Here’s to many more Nissans together! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the wonderful feedback! 😊 We’re thrilled you experienced helpful, friendly, and fast service — and we truly appreciate your recommendation and shoutout on our professionalism. We’re here anytime you need us! Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for your wonderful feedback! 🌟 We’re glad to hear you love our clean location and truly appreciate how Kelvin went above and beyond to provide knowledgeable, dedicated customer service. It’s our priority to make sure every guest receives the help they deserve and leaves fully satisfied. Thanks for your trust and support at 94 Nissan of South Holland! 🚗😊 Warm regards, Liz Sappenfield 📧 liz@94nissan.com 94 Nissan of South Holland

94 Nissan of South Holland responded

Thank you for the shout-out! 🙌 We’re so glad Tyler kept you updated and helped outline a payment plan for the recommended work — that kind of clear, courteous support is exactly what we aim for. We appreciate you and are here anytime! 🛠️💬 Warm regards, Liz Sappenfield 📧 liz@94nissan.com 94 Nissan of South Holland

94 Nissan of South Holland responded

Thank you so much for choosing 94 Nissan of South Holland for the first time! 😊 We're thrilled to hear everything has been excellent so far, and we look forward to continuing to provide you with top-notch service. 🚗👏 Thank you again—and welcome to the family! Regards, Liz Sappenfield 94 Nissan of South Holland 📧 liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your experience! 😊 We're so glad to hear that everything went smoothly and efficiently—pre-approved, signed, and keys in hand in just 2 hours! 🕒🔑 That’s how we love to do it at 94 Nissan of South Holland. Enjoy your new ride! 🚗🎉 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager