Joann Marsala

This dealer lied to me several times when I'd ask questions on the vehicle service on a used car. Took it to my mechanic and had the car checked over and found dealership service dept lied and never questions on the vehicle service on a used car. Took it to my mechanic and had the car checked over and found dealership service dept lied and never changed filthy dirty black transmission oil. The trans oil is supposedly red in color and not dark black. Another issue is battery voltage was so low it wouldn't start the car. The battery was bad and couldn't hold any sort of charging. Car was missing hub cap. I contacted dealer, they did nothing, so I called north american toyota corp. office and filed a complaint. I am a five time toyota owner and will never shop there again, they lost customer. It's crap like this that gives all deralships a bad name. They all no good. More

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Very positive! The people were very helpful and knowledgeable. The prior service has already been good. I really have nothing more to say. It's all good. The people were very helpful and knowledgeable. The prior service has already been good. I really have nothing more to say. It's all good. More

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Satisfied Had a great visit staff was really resourceful and I am pleased with my new car I can’t be more thankful for the staff Had a great visit staff was really resourceful and I am pleased with my new car I can’t be more thankful for the staff More

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Service Writer Joanne an absolute Joy to work with I arrived I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout and bid me farewell Joanne is s true testament that a business shines via its personnel Again I was very happy with service experience and Joanne was the face of your company that day and you guys were beautiful More

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My experience with Millennium Toyota Hempstead, NY I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. Here it goes: After a series of text messages from Millennium Toyota I managed to setup an appointment to use the Toyota Car Care service I paid for when buying my vehicle. The appointment was setup for 8AM. I was sincerely grateful for receiving the text messages which forced me to focus in on the maintenance of my Rav4. I arrived on time to the service center (8am). Service personnel in street clothes approach my vehicle and started to identify my car. (If they are Toyota employees they should be easily identifiable). The transfer of information (data on the car - specifically millage) from the receiving employee to the service tech was inconsistent. Another words they made errors. The millage was incorrectly recorded. This setup the service tech with wrong information and delayed my stay at the receiving point of entry. Because of this initial error it caused the service tech to introduce a program to extend the Toyota Car Care program for "just" 330.00 dollars. Mind you I was coming in for the "free" already paid for service that I purchased when I bought the car. I called my wife and talk to her about the millage on the car being over 30,000 since the car was only covered up to 25,000 miles. While talking to my wife and service tech I was shown the paperwork which clearly showed Sept 2017 millage at 11,000 miles. I quickly concluded that it was impossible for me to double or triple the miles in just a couple of months. This caused the service tech to call the shop and confirm the millage on the car. All of this completely unnecessary if everyone just got it right in the first place. By the time my car was evaluated by the mechanic I was informed that the filter for the inside compartment needed to be replaced for $125.00. I wasn't paying for anything at this point and felt insulted that besides being kept there for four hours this was pouring salt in the wound. The car wash at Millennium has consistently been out of service. It was again on this date. I have to say that the sales staff was terrific. But my family experience with Millennium has been ugly and my wife and daughter said its been so bad that they are headed to Millennium Honda for the next purchase just because of the sour taste that Millennium Toyota left them with. This is the unblemished truth. The service manager contacted me, listened to my complaints and reviewed the four points in my text messages to him. I'm sure it wasn't easy. But its the truth. He removed the labor fee for the filter so if I would come back in I would pay only the price of the part. I was grateful for that. But again, when I arrived on Tuesday at 8AM, the car wash wasn't working, the transfer of information from the receiving individual who this time was in Toyota clothes to the service tech was again uneven and all the information was not given over. This time it was about reprogramming the second key for the car. Car wash still not in operation and new credit card application did not work at the check out station. I hope this information sincerely improves your shops performance and I wish you all happy holiday, a very Merry Christmas and Happy New Year! Joe Concannon More

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Service It was a great experience. The service was fast and efficient. The service agent was helpful and courteous. The car wash was somewhat disappointing be It was a great experience. The service was fast and efficient. The service agent was helpful and courteous. The car wash was somewhat disappointing because the exterior wasn't properly clean. More

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Great salesman and very helpful finance manager I have bought many cars from this dealership and I keep coming back because of the great service I receive from my salesman Mark Campbell . He underst I have bought many cars from this dealership and I keep coming back because of the great service I receive from my salesman Mark Campbell . He understands my needs and always provides with the car and price that is always to my benefit. Working with Hector Moltes, the financial service manager was also a pleasant and smooth transaction. He thoroughly explained all of my options and made sure that the paperwork was completed efficiently and thoroughly. Joann. Marsala has been our service manager and treats us like family . She takes care our car like it is her own and she always provides practical advice and reasonable costs for the repairs we need. More

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the push button start issue is still open The experience was generally good However, we have an intermittent issue with the push Button start where the car doesn't start and goes into radio mo The experience was generally good However, we have an intermittent issue with the push Button start where the car doesn't start and goes into radio mode when the brake is pressed and the button pushed. More

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Great Toyota Dealer Very happy with Emil Torosyan when we came to your dealership, he greeted us and help us for all information that we need for our vehicle, till we dec Very happy with Emil Torosyan when we came to your dealership, he greeted us and help us for all information that we need for our vehicle, till we decided to purchased the vehicle instead of leasing it. Anyway Emil was very helpful and we are very happy with the vehicle. Thank you Emil. More

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Superior service. As usual, the service department is superior. The staff is outstanding, most accommodating and extremely pleasant. My car was ready when they said i As usual, the service department is superior. The staff is outstanding, most accommodating and extremely pleasant. My car was ready when they said it would be, enabling me to be on time for a doctor appointment. More

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