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Joanne Palmer
Joanne Palmer at Subaru of Utica

Joanne Palmer | Page 9

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of Joanne Palmer

May 10, 2024

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Employee Rating

Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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May 10, 2024

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 05, 2024

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Employee Rating

I was greeted right away. I only saw one person working and in seconds there was someone else there to help. Everyone is friendly, Knowledgeable and efficient. More

by CAROLRDH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2024

Subaru of Utica responded

We always love it when our customers have a positive experience at Subaru of Utica! Our team always aims to provide efficient and friendly service, and so we're especially glad we hit the mark for you. Thank you for choosing us as your preferred dealer and hope to see you again, Carol!

May 04, 2024

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Employee Rating

Professional and courtesy along with helping explain what was done to my vehicle. Very satisfied and as always. Service hours are very convenient to a loyal customer base. More

by BPALLOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

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May 06, 2024

Subaru of Utica responded

It brings us joy to read that you had a satisfying experience with our team at Subaru of Utica! We strive for professionalism and courtesy, so it's great that we hit the mark. Thank you for being a loyal customer. We look forward to serving you for years to come!

May 04, 2024

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Employee Rating

Amazing service with Joanne and the entire team. Will definitely recommend this dealership to everyone! More

by BYRONCORTEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Eakins

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May 06, 2024

Subaru of Utica responded

It's wonderful that you received amazing service from Joanne and our team at Subaru of Utica! Your recommendation means a lot to us. Thank you so much for the review, and we look forward to providing you with five-star customer service again in the future!

May 03, 2024

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Employee Rating

the service department continues to be outstanding . informative, friendly-despite working so hard-and thorough More

by JMCR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis , Christopher Cardello, Bailee Haddad, Dan Perkins, female parts person is wonderful! i forgot her name, sorry

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May 06, 2024

Subaru of Utica responded

It brings our team joy to hear that you've had consistently outstanding experiences with our service department at Subaru of Utica. We strive for friendly, informative and thorough service every time! Thank you for the review, and we look forward to providing you with five-star service during your next visit!

April 30, 2024

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Employee Rating

Very attentive to my needs. Polite, honest and all around good customer service. Highly recommended! 👍 More

by markyenrique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bradley McPherson

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May 01, 2024

Subaru of Utica responded

Mark, we're glad to know you had a great experience with us at Subaru of Utica. Thanks for the recommendation and your kind words!

April 28, 2024

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Employee Rating

Very comfortable atmosphere waiting area is very nice. All workers are friendly. Daughter loved the snacks More

by KEELERTJ91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn for closing loan Brad m in sales

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Apr 29, 2024

Subaru of Utica responded

We're glad to know you and your daughter enjoyed the atmosphere and snacks at Subaru of Utica! Thanks for sharing this with us.

April 26, 2024

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Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I do not know the ones who worked on my car or their names

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Apr 29, 2024

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 26, 2024

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Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

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Apr 26, 2024

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 25, 2024

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Employee Rating

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Apr 26, 2024

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

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