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![Joanne Palmer at Subaru of Utica](https://cdn-user.dealerrater.com/images/dealer/29980/employees/62e17dd37d2b.jpg)
95 Reviews
Write a Review95 Reviews of Joanne Palmer
February 22, 2024
Love love the Service Team at Subaru of Utica! ! I always feel welcomed & appreciated & comfortable!! ! I always feel welcomed & appreciated & comfortable!! More
Other Employees Tagged: Dan Perkins, Tyler Davos , Mike Green
February 22, 2024
I am always treated extremely well. The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business More
Other Employees Tagged: Vincent Gonzalez
February 20, 2024
Customer service was great, it always is. Prices for some of the services are pretty expensive. Prices for some of the services are pretty expensive. More
Other Employees Tagged: Vincent Gonzalez
February 16, 2024
Joanne was very pleasant and friendly. She kept me updated on wait time and explained a concern I had. She kept me updated on wait time and explained a concern I had. More
Other Employees Tagged: Nick Orbinati
February 09, 2024
Great trust them completely do a good job pickup time is great no delays and that are great people great no delays and that are great people More
Other Employees Tagged: Vincent Gonzalez
February 08, 2024
On Saturday, February 3rd, I dropped my vehicle off for an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to b an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to break the unexpected news and also gave me an estimate for the services. She also informed me that they close at 3pm on Saturdays and they would not be able to get to the breaks that day. I volunteered to leave my vehicle there until Monday.. She was very kind and courteous and that couldn’t be an easy call to make no matter how long you work the job. As I was preparing for the financial hit, Dan, the service manager, calls me the following Monday to let me know that the brakes will be covered under “Good Will” which gave me a HUGE break in the cost. He saved me a lot of money without me even asking. Throughout the entire process Joanne and Dan were both very kind and great with communicating any status updates with me. I’m sure I left the dealership that day with a huge smile on my face. Thank you again to Dan and Joanne for making what could have been an extremely stressful and costly experience into a pleasant relatively painless one. I felt like they took care of me when they didn’t have to. I've enjoyed doing business there. I will go back there again because of the excellent customer service. Thank you again and the brakes feel great! More
Other Employees Tagged: Dan Perkins
February 08, 2024
The people are always friendly and professional. The waiting area is always clean and beverages are offered. The waiting area is always clean and beverages are offered. More
Other Employees Tagged: Nick Orbinati , Bradley Mcphearson
February 07, 2024
Always a great experience at Subaru. The service department is very professional , informative and friendly The service department is very professional , informative and friendly More
Other Employees Tagged: Vincent Gonzalez